Baylis Group Avis 

Gary the sales person was very polite and welcoming. He quickly established my need for a suitable vehicle. When he realised that I’d seen one at another Baylis branch he arranged to get it to my local branch for me to see it and undertake a test drive. I subsequently bought the vehicle. He was very thorough and left no stone unturned to ensure my customer experience buying a vehicle was second to none. Will definitely be a returning customer

Salesman Keith,was friendly,polite and not pushy with anything,and phoned the following day to see if everything was okay

Staff at the Gloucester branch very friendly and knowledgeable, dealt with my repair quickly and without fuss. A great experience as always

Bought a car from Baylis Stroud that was a whole level of something else and another story, and have been paying into their programme for servicing have had this car less than a year by the way! Already had to replace two tyres couple of months in plus add oil numerous times but was meant to have had a service and MOT before collection ,anyway, take it in for its service and low and behold I need two back tyres and all discs and pads replaced at a grand total of 900 quid!!! , mistakenly I told them I was driving to Portugal and oh boy they went on and on how the unsafe the car was and really needed to get it done but dont worry could pay in instalments ( another plan ) but no one could explain to me how on earth i have bought a car for nearly 15,000 less than a year ago and all discs and pads need replacing already!, customer service is diabolical ! ,Vauxhall has absolutely lost it, where is the customer loyalty and how on earth can you charge that amount to loyal customers , I got the work done for less than 400 pounds and that was locally with two second opinions, who both stated I was being fleeced! Customer satisfaction is 0 ,tut tut Baylis do better!

Polite , customer service was great any issues was sorted

Excellent service.

We felt at ease with the whole process from viewing new cars, selecting the model and discussing the finance terms. To be honest it was a pleasure not to feel forced into a deal and felt relaxed whilst discussing our options. We would have no hesitation in recommending this garage and its staff especially Jay and Sam for their approachable manner in dealing with customers.

Very pleased with overall experience but disappointed that the sale was rushed through quickly and as a result the car was not really ready.

Absolutely terrible service from Bayliss Gloucester. My Dad purchased a brand new Frontera in November 2025. Not only did he have to wait for months after the initial delivery date without any regular updates from Bayliss, there have been multiple issues since. These have included a recall due to fire risk, a fault with the central locking system (apparently they do not know what the issue or solution to that is!), and most recently the car is in need of a new gear box. With this number of faults, I am extremely worried about the safety of the car and my Dad. The car is currently with Bayliss but no time scales for the work to the gearbox has been shared nor have they confirmed if it will be covered by warranty. There is no sense of urgency on their part. He is without a car because a courtesy car has not been arranged. This is the least they should be able to offer given the history and inconveniences. The customer service overall has been non-existent. There has been no real apology, and nobody has ever taken responsibility for ensuring my Dad is kept updated throughout this fiasco. Promises are made but not followed through and he is the one needing to continually chase them. He is often told the case has been handed over to somebody else to deal with without any outcome. There is the sense that now they have the money, they quite frankly do not care. This is not how customers should be treated and simply is not good enough.

What an amazing experience getting my car from Baylis group! Sadly the car I was going for was sold when I rang up.
Jay Leonard found me another great car! He was so helpful, listening to what specifications I wanted, and delivered. I was kept informed each step of the way, great communication.
The car was checked , serviced and delivered to me in London in tip top condition.
I would highly recommend Baylis group and thank you for a great stress free experience, and an excellent car.

Very good experience, Keith was very helpful and friendly made the choice to be the easy

Nick at Bayliss was super helpful both pre and post sale. I am loving my new car and friends and family have car envy!

We were looking for a 3 year old family size car. Sam at Hereford Baylis was extremely good, patient, knowledgeable and helpful throughout the 2 weeks we looked at cars and he explained the whole process and warranties very thoroughly once we had chosen the car we wished to purchase. We have yesterday taken possession of our Volkswagon Tiguan. Many thanks Sam

Very helpful and great service

Great service!!

Good service, attentive and knowledgeable staff.

Very happy. Millie at the Cirencester branch was able to set up a test drive of a second hand vehicle very quickly. Then Craig did an excellent job sealing the deal and went the extra mile in picking me up from Kemble Station on the handover day. The car was really well prepared which is a credit to the team at the garage. A great team effort.

From start to finish on buying a car from Evesham Baylis was a very smooth process. Nick Chuter from the Sales Team was very helpful honest patient and friendly. Answered all the questions we asked.Kept us updated.

Would certainly recommend Baylis a place to visit if thinking of buying a new/used car.

A very friendly, helpful and knowledgeable salesperson, the same for the overseeing management staff. No pressure, just a smooth process. Great customer service.

Ben helped us find a car and answered any questions that we had.Craig showed us around the car and took us on a test drive and discussed the paperwork when Ben was on holiday ,both were very helpful friendly and knowledgeable.Milly gave me good advice regarding updating the car insurance.we are really pleased with our new car.Thank you for such good customer service, and wonderful staff.