Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Voir plus
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Lisez les avis des autres
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Voir plus
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There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Voir plus
L'entreprise a répondu
Great customer service at the Merthyr branch. Jay and the team went above and beyond to ensure my "new to me' car was fit and ready for the road. Everything explained appropriately with no hard sell f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Coordonnées de contact
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Royaume-Uni
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excellent
880 avis
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A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great experience from start to finish…
Great experience from start to finish the whole sales process was clear and staff made me feel at easy, nice and friendly atmosphere and can’t wait to collect my new car
8 septembre 2026
Avis spontané
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear the whole sales process was clear, friendly and made you feel at ease from start to finish. We hope you enjoy collecting your new car! Baylis Customer Care
great staff
great staff, Steffan and Elliot were very helpful and they found us the right car. They were very patient, kept looking for the right car, adapted to changes and took the stress out of buying a used vehicle. I can highly recommend the Baylis group at Ross on Wye.
10 août 2026
Avis spontané
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Steffan and Elliot were so patient and helpful in finding the right car for you, making the whole process as stress-free as possible. We really appreciate your recommendation and hope you enjoy your new car! Baylis Customer Care
Rachél de Carvalho was a fantastic help…
Rachél de Carvalho was a fantastic help to me. Thank you, There was no hard sell only good information and a service that tried to understand my needs and provide options and solutions. Rachael had good knowledge of the MG EV I wanted and was kind, thoughtful and patient when I couldn't make up my mind. I also got a good deal on the car i part exchanged. The whole team were helpful and they even set the car phone, sat nav and other settings up for me before I left the dealership. Would highly recommend Rachael and the team, as mentioned earlier no hard sell only good sound knowledge to match my needs to the right vehicle.
29 août 2026
Avis spontané
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Rachél provided such knowledgeable, patient and thoughtful service, taking the time to understand your needs without any pressure. It’s great to know the whole team made your experience so positive and helped get everything set up before you left. We really appreciate your recommendation and hope you enjoy your new MG EV! Baylis Customer Care
68 plate Grandland X
Great customer service at the Merthyr branch. Jay and the team went above and beyond to ensure my "new to me' car was fit and ready for the road. Everything explained appropriately with no hard sell for extras. Also nice to see a manager (Dave) come from his office and engage with customers. A welcoming environment.
6 septembre 2026
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear our team went above and beyond to ensure your new car was ready for the road, while providing a relaxed and welcoming experience. We’ll be sure to pass your kind words on to Dave and the team. Enjoy your new car! Baylis Customer Care
First sales man messed me around for 2…
First sales man messed me around for 2 months. But the second sales man Jay he was great top man. Will buy a car from him again
6 septembre 2026
Réponse de Baylis Group
Thank you for your feedback. We’re sorry to hear your initial experience fell short of expectations and appreciate your patience during this time. We’re really pleased Jay was able to turn things around and provide the level of service we aim for. We’ll be sure to pass your kind words on to him and look forward to welcoming you back in the future. Baylis Customer Care
Great service from Alysha and Jon
Great service from Alysha and Jon. Jon found the car that I bought. Very professional and restored my faith in ‘car sales’
7 septembre 2026
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Alysha and Jon provided such professional service and helped find the right car for you. It’s especially lovely to hear that your experience restored your faith in car sales! Baylis Customer Care
Friendly and professional service from…
Friendly and professional service from start to finish with fantastic communication. Highly recommend. We bought our used Qashqai from Baylis at Evesham. I will be a returning customer.
7 septembre 2026
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear you received such friendly, professional service and great communication from our Evesham team. We hope you enjoy your Qashqai and look forward to welcoming you back in the future! Baylis Customer Care
Jay Leonard and colleague explained…
Jay Leonard and colleague explained everything about the finance agreement. Unfortunately we had to leave the Motobility scheme and needed a replacement car quickly. We liked two vehicles and Jay explained the benefits of both vehicles to help us make our decision. Customer service excellent.
7 septembre 2026
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Jay and the team made the process as straightforward as possible, taking the time to explain your options and help you choose the right vehicle for your needs. We really appreciate your kind words and hope you enjoy your new car! Baylis Customer Care
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you found our team helpful and efficient. We really appreciate you taking the time to leave us a review. Baylis Customer Care
Trade in car and buy 2nd hand
Nice showroom, toilets could do with a spruce up.
Staff pleasant. Telephone system annoying, you think you are ringing the showroom directly, but seems other showrooms pick up and you have to get put through or rung back!
Got given the wrong finance agreement, so had to get a recalculation.
29 août 2026
Réponse de Baylis Group
Thank you for taking the time to share your feedback. We’re pleased to hear you found our team pleasant and enjoyed the showroom overall. We’re sorry for the issue with the finance agreement and appreciate your patience while this was recalculated.
We also appreciate your comments regarding our telephone system. All calls initially come through to our Customer Care team, allowing us to manage the volume of calls going directly into our branches and ensure enquiries are directed to the most appropriate team. We’re sorry if this caused any frustration or inconvenience during your experience.
Your feedback regarding the facilities has also been noted and will be shared with the relevant team. Thank you again for your honest feedback. Baylis Customer Care
Quick and easy process from initial…
Quick and easy process from initial phone enquiry, test drive and completing the paperwork/ picking up the car. Nathan was excellent!
3 septembre 2026
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Nathan made the whole process quick and easy, from your initial enquiry through to collecting your new car. We hope you enjoy it! Baylis Customer Care
You can have a good look around with nobody bothering you
No pressure very friendly staff a nice buying a car experience
23 août 2026
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you enjoyed a relaxed, pressure-free experience and found our team so friendly. We hope you enjoy your new car! Baylis Customer Care
Murray was very helpful when I asked…
Murray was very helpful when I asked questions, nothing seemed too much trouble. Very satisfied with the service I received.
2 septembre 2026
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear Murray was so helpful and always willing to answer your questions. It’s great to know you were very satisfied with the service you received. Baylis Customer Care
Found the salesman Gary Barney very…
Found the salesman Gary Barney very helpful and informative.Have only had car a week but really enjoying it.
30 août 2026
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear Gary was so helpful and informative throughout your experience. It’s great to know you’re already enjoying your new car, and we hope you continue to love it! Baylis Customer Care
General service that I received was…
General service that I received was good. Welcoming staff on arrival and at no point did I feel under any pressure to buy. The car was delivered to my works address which was a huge bonus. The only reason for knocking off a star is down to the quality of the final valet. There were key areas inside the vehicle that clearly hadn't been cleaned down properly. And because I had paid additional for the diamond bright service , I expected better. However the car was delivered and so far I've been very happy with it. I would still use Baylis again in the future as I feel they hold a good range of vehicles at a competitive price.
2 septembre 2026
Réponse de Baylis Group
Thank you for taking the time to share your detailed feedback, Stephen James. We’re pleased to hear you had a positive experience with our welcoming team, felt under no pressure during your purchase, and appreciated the convenience of having your car delivered to your workplace.
We’re sorry, however, that the quality of the final valet did not meet your expectations, particularly given that you had paid for the Diamondbrite service. We understand why this would be disappointing and will share your comments with the relevant team to help ensure we improve the standard of preparation and service provided.
It’s great to hear you’re happy with the car overall, and we really appreciate your continued confidence in Baylis and your willingness to use us again in the future.
Baylis Customer Care
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear you were so pleased with the customer service, product and price. We really appreciate your kind words and support. Baylis Customer Care
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you found our service efficient, professional and considerate. We really appreciate you taking the time to share your experience. Baylis Customer Care
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you received excellent communication and service. We really appreciate you taking the time to share your experience. Baylis Customer Care
All staff i encountered were polite
Salesman was polite, professional and knowledgeable. Very good service.
31 août 2026
Réponse de Baylis Group
Thank you for your lovely feedback! We’re delighted to hear you received such professional, knowledgeable and friendly service. We really appreciate you taking the time to share your experience. Baylis Customer Care
A personal service at Baylis Cheltenham thanks to Craig
I was really impressed with my car buying experience from Baylis Cheltenham. From the beginning the contact I had was positive, informative and really felt like it was a personal service. I was given good advice and given time to think about the type of car I wanted. In the end I went for a Peugeot 208. From start to finish a great experience thanks to Craig McClelland who was informative, personable and really worked hard to get me the type of car I wanted.
31 août 2026
Réponse de Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive and personal experience with us. It’s great to hear Craig was so informative, personable and dedicated to helping you find the right car. We hope you enjoy your new Peugeot 208! Baylis Customer Care
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