Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Voir plus
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Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Voir plus
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There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Voir plus
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Great customer service at the Merthyr branch. Jay and the team went above and beyond to ensure my "new to me' car was fit and ready for the road. Everything explained appropriately with no hard sell f... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Coordonnées de contact
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Royaume-Uni
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excellent
880 avis
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A répondu à 96 % de ses avis négatifs
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New keys Meriva
Recently obtained 2 duplicate keys for my Meriva. Was treated excellently and job including programming of new keys done without fuss.
The only thing I was not keen on was that telephone service appeared to be centralised in Evesham and telephoning appeared to have little or no knowledge of Worcester. This would appear to be a brand problem as all the staff at Baylis Worcester were fantastic.
29 juin 2026
Avis spontané
Réponse de Baylis Group
Rob, thank you for the 5 Star review. I am pleased to hear that the process of obtaining your new car keys went excellently and without fuss. In regards to the Telephone service, we have a central bookings office based in Cheltenham, where all of our calls pass through. However, this can sometimes mean the person you get through to initially may not have the relevant information and will have to direct you through to the correct department. We are sorry to hear that this impacted your experience. Take Care, Baylis Customer Care.
Sales staff excellent
Sales staff excellent , but what away to spoil a car purchase , arrive at the agreed time having payed as agreed before month end , to find the car has not been valeted , Nearly 19k for a special car and its not been cleaned and for sale sign still on it and boot full of leaves wife dropped me off so had no choice but to take it in its condition, apparently the company you use let you down , no you let me down ! No point in having great sales staff if your poor management employs companies that are not fit for purpose
Interesting to see if you respond
2 juillet 2026
Réponse de Baylis Group
Dear Tony,
Firstly, I would like to apologise that your vehicle was not presented in the condition you should reasonably have expected when you arrived to collect it. Purchasing a new vehicle should be an enjoyable experience, and I fully appreciate how disappointing it must have been to find it had not been fully prepared for handover.
While our sales team were unable to contact you before you arrived, we accept that the responsibility for ensuring your vehicle was ready for collection rests with us. I am sorry that we fell short on this occasion.
As you mention, we apologised at the time and arranged for the vehicle to be returned at the earliest opportunity so that it could receive the full valet and preparation it should have had before collection. I hope this has now been completed to your satisfaction.
We genuinely appreciate your positive comments about our sales staff, and I have also shared your feedback regarding the handover process with our management team. We are taking steps to improve our preparation process to help ensure this does not happen again.
Thank you again for your feedback, and I hope you enjoy your new car for many years to come. Baylis Customer Care Team
Réponse de Baylis Group
Christine, thank you for the 5 Star review. It is lovely to hear that the team were helpful, informative and friendly during your recent visit. We hope to see you again, Baylis Customer Care.
Purchased a car with the help of Ioan
Purchased a car with the help of Ioan. Super helpful helping me through the process, answered all my questions honestly and provided great knowledge. Everyone in the garage was friendly and helped me out with my purchase. Would recommend visiting if you’re in the market for a car!
3 juillet 2026
Réponse de Baylis Group
Emma, thank you for the 5 Star review. I am pleased to hear that Ioan was super helpful, honest and knowledgeable throughout your recent visit and was able to make the purchase a good experience. Enjoy, Baylis Customer Care.
This is our 5th Corsa from Baylis
This is our 5th Corsa from Baylis! Always great customer service. Definitely recommend.
2 juillet 2026
Réponse de Baylis Group
Wendy, thank you for the 5 Star review. It is lovely to hear you continue to receive great customer service, and we really appreciate your repeat custom. Enjoy your new Corsa! Baylis Customer Care.
Customer service was great, but
Customer service was great. Got a few added extras but sadly, hadn't realised they had covered up some quite bad scratches. It rained the night I picked it up and the next day the scratches were very obvious.
Very disappointed. Now having to get quotes to sort this out.
2 juillet 2026
Réponse de Baylis Group
Thank you for taking the time to leave your review. We're pleased to hear you received great customer service, but we're sorry to learn of your disappointment regarding the scratches on your vehicle.
This is certainly not the experience we want for our customers. If you haven't already, please get in touch with the dealership so we can look into this for you and discuss the concerns you've raised.
Baylis Customer Care
Staff are very nice and approachable
Staff are very nice and approachable. Made their clients feel comfortable.
2 juillet 2026
Réponse de Baylis Group
Thank you for the 5 Star review. I am pleased to hear that the team were nice and approachable, making you feel comfortable during your recent visit. We hope to see you again, Baylis Customer Care.
Where do I start
Where do I start? Since buying my Vauxhall Crossland, the experience has been completely unacceptable. Today's situation was the final straw.
My vehicle requires a new wet belt at just 44,000 miles, and I was advised that it should be replaced as a matter of urgency. I therefore booked it in for today (30/06).
I then received a call from the dealership saying they wanted to keep the car overnight to ensure it was "sealed." This had never been mentioned when I booked it in, and there was no discussion about whether the sump would need replacing, despite the fact they hadn't even inspected the vehicle.
When I explained that I had no alternative transport to get home, I was told they would call me back. They did—but only to say they hadn't allocated enough workshop time to complete the repair and asked if I could bring the car back in a week's time.
I asked a straightforward question: if the wet belt failed during that week and caused engine damage, would the dealership accept responsibility? The answer was simply, "No."
So, despite being told the repair was urgent, the dealership was unprepared to carry it out, offered no courtesy car, no alternative solution, and accepted no responsibility for the consequences of delaying the repair.
This is not the level of customer service I expect. I have been left completely disappointed by the way this has been handled, and based on my experience, I will not be returning.
30 juin 2026
Avis spontané
Réponse de Baylis Group
Thank you for taking the time to leave your review. I am very sorry that your recent experience did not meet the standards we aim to provide.
Having reviewed the circumstances with the management team, it is clear that the repair was not scheduled with sufficient workshop time when the booking was originally made. Once this became apparent, rather than begin dismantling your vehicle and risk being unable to complete the repair safely the same day, the decision was made to contact you and rearrange the booking with the correct amount of workshop time allocated. While this was done with the intention of avoiding further inconvenience, I fully appreciate the disruption and frustration it caused.
I also understand your disappointment that we were unable to provide a courtesy vehicle. Unfortunately, all of our loan vehicles were already allocated at very short notice, meaning we had none available to offer on the day. I appreciate this left you in a difficult position and apologise that we were unable to provide an alternative.
Whilst I appreciate your concerns regarding the urgency of the wet belt replacement, it would not have been appropriate for us to accept responsibility for any failure that might occur before the repair could be completed. However, I do understand why you found this response frustrating in the circumstances.
As a gesture of goodwill and an apology for the inconvenience caused, our team offered a discount on the repair when it is carried out.
I am sorry that we fell short of the level of service you expected on this occasion and hope you will allow us the opportunity to restore your confidence when your vehicle returns for the repair. Baylis Customer Care Team
Excellent customer service by Julie…
Excellent customer service by Julie Parry at the Cheltenham branch. Very efficient and helpful.
13 juin 2026
Avis spontané
Réponse de Baylis Group
Gill, thank you for the 5 Star review. It is lovely to hear that Julie provided excellent customer service recently, and that she was efficient and helpful throughout. Take Care, Baylis Customer Care.
purchasing a new vehicle
all the staff we dealt with were courteous and dealt with any questions about a variety of car options we were considering, in a professional manner.
20 mai 2026
Réponse de Baylis Group
David, thank you for the 5 Star review. I am pleased to hear that the whole team were courteous and were able to answer all of your questions regarding your options whilst remaining professional. Take Care, Baylis Customer Care.
AVOID AVOID AVOID!
I would avoid taking your car here unless you want to pay for things that dont really need replacing and paying inflated prices. I was told both brake pads and discs needed replacing despite discs being green rated on a service less than 12 months ago. The service guy told me 'its recommended to have both done'. Not necessary then just recommended to add to the costs. I remain certain if I had just the pads replaced it wouldnt have made much of a difference.
I was then told that the complete back light unit needed replacing at a cost of over £200.00! I was thinking to myself it surely just needs a bulb. When I went to pick the car up it was indeed just a bulb. There was no communication of this change.
I was told I would be called when the car was ready to be picked up - no call came through and I rang them to check it was ready.
Overall not a good experience and a garage that wants to charge you inflated prices for parts that dont necessarily need replacing! AVOID AVOID AVOID!!
I wont be going back and will revert to my usual vauxhall service dealer.
UPDATE 29/07/2026 - despite emailing them details as requested there has been no response or follow up to my concerns which probably tells you all you need to know about this garage.
29 juin 2026
Avis spontané
Réponse de Baylis Group
Dear James,
Thank you for taking the time to leave your feedback. I'm sorry to read that you were disappointed with your recent experience.
Unfortunately, based on the information provided in your review, I have been unable to identify either you as a customer or which of our branches you visited, so I am unable to comment on the specific circumstances of your visit.
In relation to the repairs you mention, our technicians always provide recommendations based on the condition of the vehicle at the time of inspection. Where brake discs are close to or have reached their wear limits, it is common practice to recommend replacing the discs and pads together to ensure the braking system performs correctly and to avoid unnecessary future labour costs. Ultimately, however, the decision to proceed with any recommended work always rests with the customer.
Regarding the rear light, our quotations are based on the maximum potential repair cost before a full diagnosis has been completed. In many cases, we are unable to determine whether the fault lies with a bulb, a wiring issue or the complete lamp unit until the vehicle has been inspected. If, following diagnosis, only a bulb is required, then only the bulb is fitted and charged for. We certainly do not replace components unnecessarily.
I am also disappointed to read your comments regarding the communication about your vehicle being ready for collection. If we failed to contact you as promised, then I apologise for that aspect of your experience, as this is not the level of service we aim to provide.
I would welcome the opportunity to investigate this properly. If you could contact me directly with your vehicle registration or any details of your visit at info@byalis.uk.com, I will personally review what happened and discuss the findings with the relevant branch. Baylis Customer Care Team
They are very helpful and explained…
They are very helpful and explained everything thoroughly to me.
The service was fantastic and I am very happy with the car I have bought.
27 juin 2026
Réponse de Baylis Group
Michelle, thank you for the 5 Star review. It is lovely to hear how helpful the team were during your visit. And that you felt you received fantastic service. We are glad to hear you are happy with your new car! Baylis Customer Care.
Nathan Reynolds and the team at Baylis…
Nathan Reynolds and the team at Baylis Gloucester were very helpful in the purchase
29 juin 2026
Réponse de Baylis Group
Tony, thank you for the 5 Stare review. I will be sure to pass along your lovely feedback to Nathan and the team for being so helpful during the purchase of your new car. Take Care, Baylis Customer Care
Baylis Evesham going the extra mile.
Baylis Evesham went the extra mile to find the car I wanted and I was quite particular with my requirements. Aliyah then made the purchase process very easy. From the first test drive through to driving my new car away.
Thanks to both Aliyah and Antony.
28 juin 2026
Réponse de Baylis Group
Reg, thank you for the 5 Star review. It is lovely to hear that the team went the extra mile to find car that fitted within your requirements and that Aliyah helped to make the purchase easy. We hope you are enjoying your new car, Baylis Customer Care.
My CHR
Great customer service
Lovely car
Great after sales service.
Lovely staff very friendly and knew their role
23 juin 2026
Réponse de Baylis Group
Linda, thank you for taking the time to leave a review, I am pleased to hear you received great service and a lovely car. We would love to know what we could have done to boos this to a 5, so if you have any further feedback, feel free to reach out. Baylis Customer Care.
I brought my Suzuki Swift in to have wing mirror repaired
I brought my Suzuki Swift in to have its broken wing mirror reattached. It was seen to immediately and an excellent repair.
I am extremely pleased with all the service from Baylis…. The Sales, the Service dept and recently the Body shop. ( Gloucester and Cheltenham)
A huge thanks to all at Baylis.
17 juin 2026
Avis spontané
Réponse de Baylis Group
Jocelyn, thank you for the 5 Star review. I am pleased to hear that the teams across the different departments and branches have provided great service and an excellent repair. I will be sure to pass along your thanks, Baylis Customer Care.
Every thing ok except the car was not…
Every thing ok except the car was not registered to me I had to do it costing £25 .Also the touch up paint on front left wing was poor ,when I washed the car most of the paint washed off . I do change my cars quite often so I was quite surprised when it not been registered to me it usually is . Salesman was friendly so I am not sure if I would return to buy another.
31 janvier 2026
Réponse de Baylis Group
Thank you for taking the time to leave your feedback.
I'm pleased to hear that your overall experience was positive and that you found our salesperson to be friendly. However, I'm sorry to learn that the vehicle registration wasn't completed on your behalf and that you incurred an additional cost to register the vehicle yourself. That certainly isn't the experience we aim to provide.
I'm also disappointed to hear about the quality of the touch-up paint on the front wing. We would welcome the opportunity to inspect this and, if appropriate, put it right for you.
Your comments are important to us, and we'd appreciate the chance to discuss your experience further and restore your confidence in Baylis. If you could contact me directly at info@baylis.uk.com with your vehicle registration and contact details, I'll ensure this is investigated promptly.
Thank you again for your feedback, and I hope we have the opportunity to provide you with a much better experience in the future. Baylis Customer Care Team
Réponse de Baylis Group
Thank you for the 5 Star review. I am pleased to hear that you received excellent customer service during your recent visit, we hope to see you again, Baylis Customer Care.
Ricky Thompson was most pleasant not…
Ricky Thompson was most pleasant not pushy at all very knowledgeable nothing was too much trouble even swapped his day off so I could pick the car up when I wanted would deal with him again well done ricky
18 juin 2026
Avis spontané
Réponse de Baylis Group
Karen, Thank you for the 5 Star review. It is lovely to hear that Ricky was pleasant and not pushy but Knowledgeable and going out of his way to accommodate the collection of the vehicle on a day that suited you. We hope to see you again, Baylis Customer Care.
on 18 of may we bought a vauxhall mokka…
on 18 of may we bought a vauxhall mokka 2023 from baylis merthyr tydfil on the way home i found the steering to be very light on checking the tyres i found the tyre front off side bigger than the rest225/65/18 the rest 215/55/18 after checking the rest of the car the washer bottle was empty also thy had to top up coolant parcel shelf was missing thy taking the shelf because the shelf bracket was broken 12v socket not working then i had a diagnostic check to find a fault with the aircon and to top all the bonnet had been resprayed this was inspected service was stamp on 30/4/2026when i asked if could return the car and have have ore money back he was not very happy he they had fix all the faults we are still not happy with car we are disapointed about the after sales servics we had
19 mai 2026
Avis spontané
Réponse de Baylis Group
Dear Elwyn,
Thank you for your review. I am sorry to hear that you have been disappointed with your experience.
Following your contact, we arranged for the vehicle to return to us promptly and rectified the incorrect tyre that had been fitted in error during preparation. We also addressed the concerns raised regarding the washer fluid, USB socket and parcel shelf, including fitting a replacement parcel shelf carrier.
We also inspected the air conditioning system following your concerns but were unable to identify any fault, with the system operating as intended at the time of inspection.
Whilst I appreciate your frustration, we have sought to address each issue raised as quickly as possible and I am sorry that we have not met your expectations on this occasion. Baylis Customer Care Team
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