Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesh... Voir plus
L'entreprise a répondu
There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particula... Voir plus
L'entreprise a répondu
Great customer service at the Merthyr branch. Jay and the team went above and beyond to ensure my "new to me' car was fit and ready for the road. Everything explained appropriately with no hard sell f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Coordonnées de contact
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Royaume-Uni
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excellent
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent service salesman was…
Excellent service salesman was brilliant had no trouble from start to finish 👏
2 mai 2026
Réponse de Baylis Group
Gary, thank you for the 5 Star review. It is lovely to hear that the sales man was excellent and provided brilliant service throughout. We hope you are enjoying your new car. Baylis Customer Care.
To arrive for two test drives to find…
To arrive for two test drives to find the car battery was flat on both occasions was very disappointing and unnecessary
2 mai 2026
Réponse de Baylis Group
Nick, thank you for taking the time to leave us a review. It is disappointing to hear that on both occasions the car you were hoping to test drive was not charged and available. This is not the level of service we aim to provide, I will be sure to pass along your feedback to the sales team to be more conscious of this fact and to avoid this happening in the future. Take Care, Baylis Customer Care
The people are amazing and answered all…
The people are amazing and answered all my silly questions and were always patient with me and explained everything wonderfully
The staff are the best thing about the company
2 mai 2026
Réponse de Baylis Group
Thank you for the 5 Star review. I am pleased to hear that the team were amazing and answered all of you questions, even if they may have been a little silly. And that they remained patient with you, explaining everything fully. We hope to see you again in the future, Baylis Customer Care.
Joe sorted me out…
Joe sorted me out with a 2nd hand Corsa, really pleased with the car and service I recieved. The only downside was point of contact. I was seen by staff looking at cars yet nobody approached to ask if I needed help. Would have been nice if someone had just said hello.
27 avril 2026
Réponse de Baylis Group
Sean, thank you for taking the time to leave us a 4 star review. It is lovely to hear that Joe provided a lovely service whilst purchasing your new Corsa. It is a shame to hear that the initial point of contact was not quite up to the standard of service we aim to provide. I will be sure to pass along your feedback with the aim of being more mindful of this. Baylis Customer Care.
After Sales Service Very Bad
The sales process for getting the car was intense. I was contacted very regularly and sales man followed up every week.
However, once I got the car and called/emailed to complain about problems with the tyres, windscreen wiper and a noise coming from the engine, 3 months later, I haven't heard back from this company.
And I paid an extended warranty, to cover issues like these.
I'm very disappointed and won't buy any future cars from them.
29 janvier 2026
Réponse de Baylis Group
Hi Gbonju,
Thank you for taking the time to leave your review. I am very sorry to read of your experience and the concerns you have raised following the purchase of your vehicle.
Unfortunately, we have been unable to identify you from the details provided on Trustpilot, and as such we have not been able to locate your records or any previous contact. We would very much like the opportunity to investigate this matter further and assist in resolving your concerns.
Could I kindly ask that you contact us directly at info@baylis.uk.com, providing your full name, vehicle registration number, and any previous correspondence details so that we can look into this for you as a priority.
We look forward to hearing from you and working towards a resolution. Baylis Customer Care Team
Well done Baylis…
We would like to say what an enjoyable experience we had today dealing with Alex at your garage. We had a very good welcome snd nothing was too much trouble. There is a very friendly atmosphere in your showroom. We look forward to returning. Christine Spencer
30 avril 2026
Avis spontané
Réponse de Baylis Group
Christine, thank you for the 5 Star review. I am pleased to hear you had an enjoyable experience with us recently and that you had a lovely welcome. We also look forward to your return, take care, Baylis Customer Care.
Réponse de Baylis Group
Kelly, thank you for the 5 Star review. I am pleased to hear the team were thorough and provided great customer service. We hope to see you again, Baylis Customer Care.
Baylis Stroud
Just had a fantastic experience with James and Louis at the Baylis Stroud car dealership during the viewing and purchase of an MG4 EV. There was no hard sales tactics just very helpful and were able to answer all my questions. I would 100% recommend Baylis Stroud. Good luck to Louis on your training.
27 avril 2026
Réponse de Baylis Group
Thank you for the 5 Star review. It is lovely to hear of your fantastic experience with us recently. I will be sure to pass along you kind words to James and Louis who answered all of your questions, without pushing a hard sell. We hope you are enjoying your MG4, Baylis Customer Care.
Needed emergency repair to light…
Needed emergency repair to light cluster. Immediate attention and temporary fix completed. Permanent repair organised and completed. Fitter and staff faultless. Cheery, efficient expert
19 avril 2026
Avis spontané
Réponse de Baylis Group
Roy, thank you for the 5 Star review. It is great to hear we were able to see the vehicle immediately and then organise to repair the vehicle in an efficient manner. I will be sure to pass along your lovely feedback. Baylis Customer Care.
Joe at your Worcester branch was very…
Joe at your Worcester branch was very helpful and not pushy, a quick and easy process, many thanks.
26 avril 2026
Réponse de Baylis Group
Raymond, thank you for the 5 Star review. I will be sure to pass along your thanks to Joe for all his help, and ensuring the process was quick and easy. We hope to see you again soon, Baylis Customer Care.
James was great
James was great, very friendly, professional and helpful to us, the sale went efficiently and we would like to take this opportunity to say thankyou again.....
P.s we've just discovered the car horn doesnt work! So we will pop in soon
26 avril 2026
Réponse de Baylis Group
Kim, thank you for the 5 Star review. I will be sure to let James know you found him to be professional, helpful and friendly throughout. We can only apologise that the horn function wasn't flagged during the sales prep of the vehicle, but we will endeavor to get this rectified when you bring the vehicle in. Baylis Customer Care.
Great service from start of purchase to…
Great service from start of purchase to finish
18 décembre 2025
Réponse de Baylis Group
Thank you for the 5 Star review. I am pleased to hear you received great service from start to finish during your recent visit. We hope to see you again soon, Baylis Customer Care.
Réponse de Baylis Group
Sue, thank you for the 5 Star review. I am pleased to hear that the team were pleasant and friendly during your recent visit. We hope to see you again, Baylis Customer Care.
Always great customer service
Always great customer service. Every visit spot on especially sian and Jack. Thankyou guys
27 avril 2026
Avis spontané
Réponse de Baylis Group
Amanda, thank you for the 5 Star review. I am pleased to hear that we continue to provide great service. I will be sure to pass along your thanks to Sian and Jack too, Baylis Customer Care
Excellent service and genuinely great to deal with!
Just taken delivery of a Swift from Baylis Hereford . Sim was our sales consultant, and he could not have been more helpful. No hard sell, just good service - and he was genuinely happy to help us and answer our questions. The whole process was easy - they delivered the car within four days, the drivers who delivered it were also fantastic, and made sure to show me All of the features and made sure that I understood the different features was happy with everything . Great service, and really nice after sales too :)
24 avril 2026
Réponse de Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear you had such an amazing experience with us recently. I will be sure to pass along your feedback to Sim for being so helpful, and making everything so easy! We hope you are enjoying your new Swift, Baylis Customer Care.
GARY was1st class
GARY was1st class
Went out of his way to explain everything to me , sorted the delivery of my new car, can’t fault the service he gave me.
⭐️⭐️⭐️⭐️⭐️
25 avril 2026
Réponse de Baylis Group
Rose, thank you for the 5 Star review. It is lovely to hear that Gary was 1st class and that he went out of his was to explain everything and arranged the delivery of your new car well. Enjoy, Baylis Customer Care.
Took my Motability car to be serviced…
Took my Motability car to be serviced for the first time.
Wasn't asked for my key when I dropped off my car so ended getting half way home to have to go back to drop it off.
I was given a loan car that was unroadworthy. I went to use the screenwash to be blinded by what ever had been used as a liquid. And the service brought up that I needed 2 tyres changed but was told the wrong tyre. Won't be going back. Will go to my local Baylis garage.
20 avril 2026
Avis spontané
Réponse de Baylis Group
Dear Ann Marie,
Thank you for your feedback, and I’m sorry to hear about your experience.
I apologise for the inconvenience caused at drop-off, the issues you encountered with the loan vehicle, and the confusion regarding the tyre advice. I will review these points with the team.
Thank you for bringing this to our attention, Baylis Customer Care Team .
Brilliant team looking after us with…
Brilliant team looking after us with first class dog sitting whilst we took our test drive!
22 avril 2026
Réponse de Baylis Group
Derek, thank you for the 5 Star review. It is lovely to hear that the team were great, and provided a first class dog sitting service whilst you went on a test drive. We hope you are enjoying your new car. Baylis Customer Care.
Réponse de Baylis Group
Claire, thank you for the 5 Star review. I am pleased to hear that the service was amazing from start to finish, we hope to see you again. Baylis Customer Care
helpful staff and good service
24 avril 2026
Réponse de Baylis Group
Sue, thank you for the 5 Star review. I am pleased to hear the team were helpful and provided good service. We hope to see you again in the future, Baylis Customer Care.
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