Bbqworld Avis 

Sold me a freestanding bbq only to then be told it is not freestanding and is a trolley bbq, only other option would need to buy brackets to hang from a counter top. Not a trustworthy company, don’t buy from bbq world

Great description of goods, website easy to navigate. Ordered Wednesday am and delivered Thursday pm. Phone call from delivery driver 1 hour before drop off, put the pallet inside gates. Couldn't be more pleased

Not sure what the negative reviews are taking about. I ordered after hours on a Friday, delivered Tuesday morning. Delivery was direct from the Everdue distributor warehouse which is exactly the same place likes of John Lewis deliver from. Outer box was a bit damaged but product inside was not.
Knocked off one star as the website payment experience is a little clunky.

While the grill is great (with one corner scuffed but I can live with that), the delivery was atrocious. They employ a pallet delivery company who left the grill on the street. My wife was the only one home and asked if they could put it at least inside the gate and the delivery person refused saying that would be liability for him. Obviously she wasn't about to move in a 75KG box so had to unbox all the pieces on the road and bring them in. These guys ought to employ a better delivery handler.

BEWARE: This company delivers to curb side only! Read your Terms & Conditions …. Because by agreeing to pay you agree to a one man delivery on a pallet not to your front door but to the pavement outside your house. I have never in the 20 years of receiving deliveries received a delivery like this.

Never mind the lack of communication once I had ordered the items. Dawson’s / BBQ World say exactly what they want you to hear but aren’t actually bothered with their customer at all.

I spent £1000 and on calling them up asking them how I was to move the unit from curb side to my house, they told me I had signed the T&C’s and therefore had agreed and there was nothing else to be done. And then put the phone down on me.

Do not buy from this company. I wish I had gone to John Lewis instead!

This a 3 star rating for doing what is says on the tin, BBQ's at best prices on the internet, wesbite is a little clunky but works. It is a 2 star for service, particularly in light of the circumstances where you have opportunity to show off how good your service can be (I run a services business).

Background. I bought a Weber Smokey Mountain Cooker 47cm, which was left in the apartment block entrance as per my instructions (usually fine). From where it was stolen (these things happen once in a blue moon).

Why 2 star:
- using DPD to deliver, who admitted they were concerned that the driver had lied in his notes on the delivery. I was not contacted to say the item was delivered. Also they need to ring the door bell to get in (they didn't). They also have a bad reputation in London.
- the fact that it was a high value item, BBQWorld's one response to me, was effectively tough it's your own fault (for saying that they could leave it in the entrance). Which is correct, however I would never say that to a cystomer. They couldn't care less that DPD lied on their notes. Had I been contacted I would have made sure the item wasn't in the lobby for long.
- No response to my follow ups, well apart from a customer review request.
- finally and this is what gets you 4/5 stars in my opinion for service. If the item was stolen, you would console the customer (barely happened and felt hollow) and if possible give a discount voucher/code to replace. This makes sure they buy the replacement from you = good businesss sense & good service. Neither of these things happened. Easy opportunity lost to build brand loyalty and provide good customer service.

In conclusion, I did buy again, but much more aware now. I hope this review will help others.

We bought a new BBQ from BBQ world which is part of Dawsons Dept Store,( the emails from Dawsons threw us a bit to start with), but the communication was great, the price we paid was the best on the market and delivery ultra fast (couple of days and it arrived on our drive)- we then ordered a few accessories for the BBQ and again same thing- great communication and swift delivery. so far we can't fault them and would definitely use again.

Made an order for a Weber BBQ and a bunch of accessories around 1pm on a Thursday. Everything was delivered, well packaged and on a pallet as advertised the very next day. First experience has been excellent.

Amazing service from this company!
I ordered a Broil King BBQ for my husbands birthday.
The customer service team were excellent at tracking it for me when the delivery company hadn't updated their time slot and called me back promptly with an update.
The delivery driver was also friendly and helpful, even unpacking it from the crate for me so I could get it through the gate, which wasn't part of the service.
The BBQ was delivered in immaculate condition and looks really lovely now assembled.

I highly recommend this company!

Ordered a Weber bbq. The ordering was easy on the Internet and a good price. Delivery was quick. The only downside was one of the support legs was damaged when opening the box. A quick email with photos and serial number to the support team rectified this matter quickly. Overall a good experience with them.
I would thoroughly recommend them

Purchased a Char-Broil Gas2Coal 2.0 440 Hybrid Gas and Charcoal BBQ from BBQ World (part of Dawsons Department Stores. A huge box arrived on a pallet, however when I unpacked it two of the panels were bent. I contacted BBQ World / Dawsons who responded immediately with no quibbling and arranged for replacement parts within a week. Fabulous customer service, very pleased with the new BBQ, would highly recommend.

Confusing website acts like a hub. I used dawsonsdepartmentstore.co.uk website previously for garden furniture and recently for a BBQ.

The strange thing about this website is it operates like a hub, different products take you to different websites, and each website has it's own store address, telephone number etc. so it is a bit confusing who is actually responsible if things go wrong.

I ordered a Weber BBQ from BBQWorld after searching around for the best price. The ordering process was slick and the BBQ was delivered on a pallet the following day...even quicker that the advertised delivery times. I have yet to use the BBQ so I cannot comment on the quality of that but I was really impressed with BBQWorld.