Blue Cross and Blue Shield of Illinois Avis 

You constantly get the run around here. I know how to read a policy so I do not need someone to read it to me. They are terrible at authorizing procedures. I had an echocardiogram scheduled for December 2, 2024 which they were well aware of. My cardiologist told me that they still did not have the approval so I started calling. The cardiologist finally got the approval the morning of my appointment. This is unacceptable and I just recently went through a similar circumstance where I was trying to get Durable Medical Equipment authorized on December 17, 2024 with AmeriCare Medical Equipment & Supplies.

I have had suboptimal experience with BCBS, They told my son's dr the dr is in network but they are not. That started a "PPO Waiver" that has gone on since last July 2023 and has cost me $1000s of dollars and hours. I have never had such incompetent service and will be making a formal complaint to the insurance authorities

Contacted Blue Cross/Blue Shield of Illinois about running a simple member benefit report. Was promised in three business days. When that passed, called again and promised it would arrive the next door by a customer rep named Brittany. Still no report provided so called again and talked to two levels of supervisors, Shelby and then Sara. Both were very nonchalant and didn't seem to care that previous deadlines had been missed. Horrible service.

If the BCBS of Illinois did 1/100th as good a job of faciltating even adequate care of its unfortunate enrollees as it does extolling its virtues vis a vis platitude laden, psychobabble filled radio advertisements there would be some modicum of hope for this hapless organization.

Imagine, if you can possibly do so, having the same primary care physician for 27 years. Further envision coming home from work to a letter in your mailbox advising that this excellent provider has left the BC/BS network despite no such notification from the provider, his office staff or anybody besides the trainwreck that is the self-congraulating, completely incompetent, payor with brain dead customer service clerks, emulating, on their best day, the ideal typical Ilinois Secretary of State Motor Vehicle Registration clerk whose only qualification for the overpaid gig which she/he/it/other obtained as more to do with the ability to emancipate the chrome from a trailer hitch than any other salient qualification.

I spent 45 minutes on hold trying to corroborate the carrier's assertion that my doctor exited the network but none of the three people to whom I spoke could assist. Two of them denied that the Blues sent this letter, while one other helpful genius stated that "doctors often leave the network without telling us".

I'd strongly recommend that negative or normal fMRI scans be absolute pre-requisites for any person or thing hired into this pathetic organization. I've received better customer service in a Subic Bay PI brothel back in 1983, at least garnering for what I paid. Blue Cross Blue Shield of Illinois is an organization that long ago lost its way, another woke organization buying radio time consumed by platitude spewing morons which should immediately be banished and all ensuing marketing budgets diverted to hiring and training customer service clerks not permamently teathered to EEG machines necessary to discern any type of gray matter activity.

What happened here? The group of which my physician is part changed names so in turn his NPI number changed. The Blue baby DOA brain trust, because of this, automatically disenrolled my doctor as a result, which automatically triggered the letter I received, the very one that nobody within this carrier seemed to know about. My provider told me this caused hours of wasted staff time, inquiries, panic and, overall, one huge cluster that those of us suffering through the mindless actions of this carrier have come to know and disdain. Count on the most elementary action (group changing name, physician group expansion, cisgender NP transitioning to something else entirely) causing absolute tumult as if never previously encountered in the history of health care delivery, completely unhinging the engima that is the mystery that is the trainwreck known as BCBSIL

Company is very confused about their own coverage.
We are new to this company, and probably call them on average twice a month. Out of 4 representatives, 2 said they cover preventative maternal care regardless of if the deductible is met, and the other two have said the opposite. I know people like to joke that insurance is a scam, but there's no worse feeling than thinking a $500 bill has been voided and taken care of by a great health insurance company, just to later they misinformed us multiple times, and we actually owe that money in full, wasting multiple hours of time on the phone with Blue Cross AND with the billing hospital.
I really wanted to like this company and get off on the right foot, but they clearly don't know their own policies any better than I do.

It will almost be 1 year and they haven't paid my out of pocket expenses for a HPV vaccine which was for $241. Preventive care is covered by the policy. I made the mistake of putting 2 requests in 1 message and they keep referring to the one they paid and not the one they own. They do it on purpose so I get tired and they don't have to pay the claim. I have to repeat myself over and over with attachments. This is the worst insurance any company can provide its employees.

After having 4 year membership (it is group insurance from employer), wanted to move out to individual & family insurance from different insurance company. They didn't even support me with loss off coverage letter. Kept me for 20 mins on the line, did cut the call later. On top of that the call is not eligible for giving review/feedback.

got a notice stating that our provider can only be assigned to one site for this particular managed care plan... the first attempt did not indicate the plan option.. after informing them that the provider can in fact participate under multiple tax id and clarify which plan we are able to select.. new notice only shows the plans but not the tax-id associated with the plan... guess what the rep has no phone number and won't call us .. so if we do not respond they will select for us... and we wonder why health care cost is out of control...if you are our rep then we should have your number and or answer our e-mail....i give you 1 star if i could give you 0 i would