Sean Binding came into our office on Friday and was extremely helpful throughout his visit. He quickly understood the issues we were experiencing, dealt with them efficiently, answered any questions I... Voir plus
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Lisez les avis des autres
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Voir plus
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Voir plus
Bean machines Hi everyone. From discovering BeanMachines online to discussing my requests with Liam and Scott, everything was made so simple. I now have my coffee machine installed and it works a... Voir plus
À propos de l'entreprise
À propos de Beanmachines
Écrit par l'entreprise
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Coordonnées de contact
Royaume-Uni
- beanmachines.co.uk
4,5
Excellent
206 avis
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Sean Binding came into our office on…
Sean Binding came into our office on Friday and was extremely helpful throughout his visit. He quickly understood the issues we were experiencing, dealt with them efficiently, answered any questions I had, and ensured everything was working as expected before he left. His support was very much appreciated.
24 avril 2026
Avis spontané
coffee machine purchase
We’ve just set up our coffee machine package with Scott and the experience has been excellent from start to finish.
Scott was professional, responsive, and incredibly helpful throughout the whole process. He took the time to explain everything clearly, worked with us to tailor the package to our needs, and genuinely went above and beyond to get us the best possible deal.
Nothing felt rushed or pushed ;just honest advice and great service. He also managed to secure us a fantastic package with added value, which we really appreciated.
Highly recommend working with Scott if you’re setting up a café or upgrading your equipment. A smooth, stress-free experience all round.
9 avril 2026
Avis spontané
Excellent service received.
24 mars 2026
Customer service is incredible
Customer service is incredible. Hats off to Tara from the CS team who really looked after us.
Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing the machine.
Thank you BeanMachines. We know where to go if we need anything machine related.
1 avril 2026
Avis spontané
Don’t go with beanmachine
The company only wants to take your money and then not interested . Having the machine for a month and still not set correctly
I would not advise to choose Franke machine via Beanmachines
6 mars 2026
Réponse de Beanmachines
Dear Zsolt,
Thank you for your feedback.
Since your installation, our team has been actively working with you to fine-tune the machine and ensure it performs exactly as it should. We’ve made multiple adjustments and continue to prioritise your account to get everything running to your expectations.
We remain fully committed to supporting you every step of the way.
Réponse de Beanmachines
Hi James,
Thanks so much for your lovely feedback, we’re so happy to hear you’re enjoying our decaff beans, great coffee without the caffeine!
Great coffee quality
Great coffee quality. We've been buying coffee from them, for our Cafe, for 2-3 years now, and counting. Never let us down
23 octobre 2025
Réponse de Beanmachines
Hi Peter,
We thank you for being our very loyal customer and for the feedback!
Fast efficient service.
18 février 2026
Réponse de Beanmachines
Thanks so much for your kind words Paul! We hope you are enjoying the coffee from the CREW coffee machine :)
Fast delivery, not fresh
The coffee beans were delivered very quickly, however I was very disappointed with the freshness of the roast - the pack recommended best before was end of January yet they were delivered to me on the 20th February.
20 février 2026
Réponse de Beanmachines
Thank you for your review, and I’m genuinely sorry for the disappointment you experienced.
After looking into this, we can see that our warehouse team unfortunately missed the sample-size items and, more importantly, that the coffee you received did not meet the freshness standard we expect. That’s on us, and it’s not the experience we want any customer to have.
We’d really like to put this right. We will send you a freshly roasted, full-size replacement at no cost.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
9 février 2026
Réponse de Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
9 février 2026
Réponse de Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
4 février 2026
Avis spontané
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
8 janvier 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
15 janvier 2026
Avis spontané
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
9 décembre 2025
Réponse de Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
2 décembre 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
11 décembre 2025
Avis spontané
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