Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Voir plus
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Lisez les avis des autres
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Voir plus
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Voir plus
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Voir plus
À propos de l'entreprise
À propos de Beanmachines
Écrit par l'entreprise
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Coordonnées de contact
Royaume-Uni
- beanmachines.co.uk
4,3
Excellent
224 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Great coffee quality
Great coffee quality. We've been buying coffee from them, for our Cafe, for 2-3 years now, and counting. Never let us down
23 octobre 2025
Réponse de Beanmachines
Hi Peter,
We thank you for being our very loyal customer and for the feedback!
Fast delivery, not fresh
The coffee beans were delivered very quickly, however I was very disappointed with the freshness of the roast - the pack recommended best before was end of January yet they were delivered to me on the 20th February.
20 février 2026
Réponse de Beanmachines
Thank you for your review, and I’m genuinely sorry for the disappointment you experienced.
After looking into this, we can see that our warehouse team unfortunately missed the sample-size items and, more importantly, that the coffee you received did not meet the freshness standard we expect. That’s on us, and it’s not the experience we want any customer to have.
We’d really like to put this right. We will send you a freshly roasted, full-size replacement at no cost.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
9 février 2026
Réponse de Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
9 février 2026
Réponse de Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
4 février 2026
Avis spontané
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
8 janvier 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
15 janvier 2026
Avis spontané
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
9 décembre 2025
Réponse de Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
2 décembre 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
11 décembre 2025
Avis spontané
Demi was quick to respond to our…
Demi was quick to respond to our service request - booked in engineer for the next day and provided details we needed. Thank you!
31 octobre 2025
Avis spontané
Réponse de Beanmachines
Thank you for the review Emily! We're really glad Demi was able to assist quickly and get everything arranged for you.
Amazing customer service!!
So grateful for Demie Smylie and all the help they have given me planning a decommission. When plans changed last minute they were so accommodating in helping.
31 octobre 2025
Avis spontané
Réponse de Beanmachines
Thank you kindly! We're delighted to hear Demie was able to help and make the process smooth even with last minute changes.
Delicious coffee selection delivered much faster than expected.
I ordered a selection box of beans to try out on friends and neighbours. Delivery was super-quick and each of three bean options was somebody's favourite. Great products, great service.
16 octobre 2025
Réponse de Beanmachines
Thank you for this review. It's really great to read you've enjoyed the coffee and sharing it with your neighbours - you're a great neighbour!
Réponse de Beanmachines
Thank you Marie! We're happy that you’re happy with the product and delivery! :)
Excellent coffee at a reasonable price…
Excellent coffee at a reasonable price with speedy delivery.
6 octobre 2025
Réponse de Beanmachines
Thank you Rob. A lot of work goes into keeping the prices as low as we can so always appreciate the positive feedback!
Réponse de Beanmachines
Short and to the point! Thank you Philip :) much appreciated.
Demie is exceptionally helpful
Demie is exceptionally helpful, dealing with all enquiries and queries promptly.
She always attempts to resolve any issues we have, our organisation often requires engineer visits for a set time frame/short notice and this is always accommodated where possible.
23 septembre 2025
Avis spontané
Réponse de Beanmachines
Thank you Sophie your kind words! We’re really glad to hear that Demie has been helpful and accommodating — I’ll be sure to pass your lovely feedback on to her!
some beans packet are open i don't feel…
some beans packet are open i don't feel i got a right beans because few its open packets
26 août 2025
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