Beautizone UK Avis 

Received all goods on time and well intacted.

Product took ages to be delivered. I even thought it was a scam website as there was no dispatch or delivery information. I contacted them via their website with no response. I also contacted them via Instagram, zero communication. No one responded.

I placed order #95372 on 10 September and received confirmation that my order had been received and was being prepared for dispatch. I was given an expected delivery date of 18 September, but I have received NO dispatch confirmation, NO tracking information and NO actual update on where my order is.

I contacted customer service to ask what was happening, and I have received no response.

To make matters worse, the link provided in my original order confirmation to check my order no longer works. At this point, as a customer who has already paid for their order, this is incredibly concerning and gives a very poor impression of the company.

I have also looked through the reviews here and noticed multiple customers describing similar situations, with responses repeatedly referring to the mail company being delayed or the parcel being lost. While I understand that courier issues can happen, that does NOT excuse a lack of communication or leave the customer responsible for chasing their own order.

I paid for my bundles and I want them. I do not want another generic excuse about a courier delay. I want an actual resolution.

UPDATE – 18 September

After receiving no response to my message, I decided to call Beautizone directly today regarding order #95372.

The call itself was actually resolved very quickly, but the explanation I was given has left me even more confused.

I was told that the tracking for my original order apparently hadn’t updated, and that they had therefore sent another parcel using next-day delivery, which I’m now told should arrive tomorrow.

But this raises a pretty obvious question: if the original parcel had actually been dispatched and the only issue was that the tracking hadn’t updated, why would another parcel need to be sent? Surely the tracking could simply have been updated or the courier contacted to locate the original parcel?

Instead, I’m now being told that a completely new parcel has been sent, which makes it sound as though the original order may never have actually been dispatched in the first place.

I also still don’t understand why I received no communication about any of this and had to chase the company myself.

Fast delivery
Website is user friendly.

It is very good company and very fast delivery

Good product.
Excellent price and timely delivery.

I order 3 bundles of hair, expecting it to come in 2-3 business days as they promoted. It’s been 10 days since then, and I have had no updates on my order since then. I contacted/emailed them twice to see where my package is and if there’s any updates. They ignored me on both occasions. If I’m not going to get my hair I would like a refund. I will continue to contact them until I get something back. But as a whole, avoid this company. Its giving scam!

I had ordered 12 boxes of hair texturized for my daughter but only 6 were delivered. I have contacted Beautizone serval times and even called them to try resolve my issue but no response. This store is a scam. Dont order from them.

I placed an order for hair bundles with express delivery (£15) and they sent me the incorrect ones. I contacted them and they asked me if I wanted compensation or for them to resend the item. I paid for express delivery to a reason would no longer need the bundles after they specific date so I requested compensation. They sent me £5 for £30 worth of hair and £15 pound delivery. This is obviously an insufficient amount especially for a mistake on their behalf. After pointing this out, they offered another £4 compensation. I then asked emailed to ask why I couldn’t be compensated in full, in which I have been ignored for nearly a month.

I am extremely disappointed with this company. I placed an order and paid in full, but the goods were never delivered. Despite multiple attempts to contact customer service, I either received no response or was given vague excuses with no resolution.

Taking payment without supplying the purchased items is completely unacceptable. The lack of communication and customer support has been frustrating and has left me out of pocket. Based on my experience, I would strongly advise others to be cautious before ordering from this company.

I will be pursuing a refund and exploring further action if this matter is not resolved promptly. Very poor service and a highly disappointing experience.

Chargeback now initiated with bank.

Placed an order, expecting for the items to be dispatched within a few days.

2 weeks later, still not even dispatched.

Tried emailing customer service with no response.
Emailed a second time, informing them that unless they respond, I may have to do a chargeback.
They suddenly replied, explaining that the shipment was damaged in transit to them and they would cancel and refund. Why didn't they tell me this? Suspicious...

They did refund the order, but considering the item is listed as in-stock, to then wait 2 weeks and have to chase on the order, then to be ignored until I threatened a chargeback, is really poor customer service.

I don't know if this company are scammers or not, but I certainly wouldn't order from them again.
At the very least, their poor customer service lets them down and there is no trust.

Ordered the As I Am Dry & Itchy bundle in June 2025. A note in the parcel stated the oil treatment was out of stock and would be sent later. I also reported a shampoo bottle leaking during transit immediately after delivery.

I have sent multiple follow-up emails over the past year and have never received a single response. The oil and bundle now appear to be back on sale on the website, but my issue still remains unresolved.

Very disappointing customer service and communication.

Update – June 2026

Following my original review, the company got in touch and resolved the issue.

They supplied the missing oil treatment that was not included with my original order and also sent an additional complimentary oil as a goodwill gesture. I appreciate them taking the time to address the matter and put things right.

My frustration was primarily due to the lack of communication and the length of time it took to receive a response. However, I am pleased that the issue has now been resolved.

Thank you to the team for their assistance.

I placed an order for 5 packs of braiding hair around a few ago and unfortunately I was not satisfied with the quality of the product. I sent an email requesting a return and refund as all packages were unopened and unused.

I originally ordered 5 packs of hair including: 1 Hot pink, 1 ice pink, 1 colour 1B, 1 colour 2 and 1 colour 613 Blonde. Unfortunately 2 of the hair colours I wanted were not included in my package, with the ice pink being replaced by an additional hot pink, and the colour 2 pack being another colour 1B hair pack.

I sent an email to support@beautizone 3 weeks ago, and have since not received an answer back. I’m very disappointed.

Ordered to different types of hair with a specific colour , told one week that colour type of hair was in stock and told the other week the other hair they didn't have in the colour. I received it and returned it as advised. This was in march , we are now in April and they have received my hair and I have to refund. Seems the return label is a scam to get there product back they have no intention of returning your money.

Right now i am trapped with the items they delivered to me. The quality of the item is far different from what i usually buy and use. How can a company can be so unprofessional. The website denied customers from processing Return/Refund. Therefore, they can ship anything to customers and frustrate their effort to return or seek refunds when they aren't satified with goods they received. This is crazy how UK government alow such business to exist and exploite people.
Also the phone number displayed on their website doesn't work, you could dial that number for month. They never replied to emails. They just take your money and ship anything they like to you

Thank you for taking hout time to reach out yo me and solve the issue on ground am happy now will be back again as i have never had issues with your hair extentions tbey are always good quality

I have not received my purchase of LA press powder after I purchased it 7 days ago and paid for it to be delivered in 2-4 working days.
I have emailed my inquiries twice now and have not had any response. I am so angry.

They had the products I required and at a good price. Items were dispatched quickly with Royal Mail tracking. Good service.

Good prices, customer service and value in product quality. Better, less expensive and cumbersome than eBay.