bebcare.com Avis 

I WOULD GIVE ZERO IF I COULD! My monitor stopped working (zero sound) 4 months after purchase. There is a one year warranty on their website , yet they refuse to honor it. I purchased $1,000 worth of merchandise and am getting treated like a peasant. I’m only asking for a replacement on the handheld parent unit that stopped working - nothing irrational or crazy. It’s been 11 days of email battling because their customer service is wrenched. They are being reported to BBB, AMX fraud, and will have a lawsuit slapped on them if they choose not to honor their contractual obligation per their policy. Per their email I have pasted below, their technical team determines (via videos they requested), that the device is damaged internally and no longer playing through the speaker? Yet in the same email they deem it’s “impossible to determine/ fix without the proper tools and having the device in hand”. Y’ALL ARE CROOKS

Thank you for your follow-up email. I have just heard back from the technical team this morning regarding the sound issue. Based on their detailed analysis, our engineers believe the speaker and the wireless module inside the parent unit is damaged internally. It is not possible to fix this without professional tools and electronics expertise. Unfortunately, internal damage is normally not covered by the warranty (this restriction is imposed on us by the manufacturer).

The monitor itself is great. Customer service leaves something to be desired.

SCAM took my money and never received anything and not refunding my money even though they reply saying they will

I had a horrible experience with the Bebcare system. First of all, the monitor was nearly impossible to turn on, so unintuitive and user-unfriendly that I gave up and decided to return it. Unfortunately, I was just a week past their return window due to being on vacation. I kindly asked if they could make an exception, but they refused.

To make matters worse, there are no instructions included in the box. You’re expected to go hunt them down online, which is unacceptable for a product meant to offer peace of mind to parents. I already had another monitor and only bought this one for its low EMF feature, but that doesn’t matter if the product is so dysfunctional that you can’t even use it.

I emailed their support team, and instead of acknowledging my request for a return, they responded with something completely unrelated, ignoring my concerns entirely. I had to write back again just to get them to address the original issue. It felt dismissive and borderline manipulative.

Honestly, this feels like a scam. Between the poorly designed product, lack of instructions, and dismissive customer service, I wouldn’t recommend Bebcare to anyone. Save yourself the frustration and buy something else. RUN.

This is a SCAM company! Do not buy here. The product doesn’t work. The app does not work and there’s no support to help fix it. They have an INSANE return policy that basically ensures you will not be able to return it. If you use any promo code they won’t accept it. They also have a high percentage restocking fee.

We reported this to our credit card company and they have been sending us INSANE threatening emails. Saying they are giving our information and IP address to authorities if we don’t reverse the chargeback . LOL. This is a scam Chinese company.

We purchased this monitor after hearing from a friend with a geiger counter that compared with a typical wifi monitor, this device emits almost no radiation. Anything that goes near our babies sensitive skull needs to be incredibly low radiation, and we are grateful. We use this monitor more than any other product. I love the little handheld video I can bring with me around the house, and it props up nicely so I can set it down when working out or doing chores, and still watch. We have been able to take it next door to my in-laws house and eat dinner with them, and still get a signal. I've loved it and been incredibly grateful, as I am an anxious mama who appreciates being able to check in on my baby while she sleeps. I would recommend it, more than anything for the low radiation, and for its quality as well.

We love our baby monitor system for its low EMF emissions, video quality, and ease of use. Thanks for keeping my baby and other babies safe!! Highly recommend their products.

Been using for a month and we are very happy with the product. Love how compact it is, will be great to travel!

Love our Bebcare system! We were attracted by the low EMF emissions but we have had so much more provided! We recommend it to every new parent in our circle!

My monitor stopped working, they offered to send me a new one if I provided 5 star reviews on trust pilot and Amazon. I did, they never sent me a monitor. Over 30 emails. They offered a 30% off a monitor, but why would I want to buy something again? When it broke the first time. Clearly they do not stand behind their products. Very disappointing and terrible customer ser

Love that this product is low EMF! Definitely gives us more sense of peace.

I am very pleased with the customer service provided to me by Amelia & the Bebcare team. The baby monitor that I ordered managed to be delayed, but I received quick responses and several assurances that they would update me with the status of my order and would make it right if need be. I have used the bebcare monitor and camera for three years now, and I love it. I also love knowing that it’s very low EMF, since I am health conscious Mom! I do refer them to all of my friends and family when I find out they are having a baby.

We LOVE our Bebcare monitor! I looked all over for a baby monitor that actually was low in EMF radiation and wasn't reliant on the WiFi, since we sleep with it off most nights. After watching countless test videos and looking at dozens of statistics, bebcare came out on top again and again! I love that I can see my daughter whenever I need to but can still have the peace of mind knowing she's not being exposed to extra radiation all the time. The feature where you can adjust the sensitivity of the microphone is also great, since we keep her sound machine on pretty loud. It's the best of every world.

I ordered a Bebcare monitor and never received it—even after waiting an entire month. Frustrated, I placed a second order, only for the company to send me two units. I've been trying to return the extra one for over a month now, and despite it being their error, I had to pay out of pocket for the return shipping.

Tracking clearly shows they received the item, yet they refuse to issue a refund or credit. The customer service is absolutely horrendous—there's no phone number, only email, and even then, responses are rare or completely non-existent.

As for the monitor itself? Subpar at best. Not worth the money or hassle. Honestly, the positive reviews have to be fake. Save yourself the headache and do not buy from this company.

Love this baby monitor, very convenient for travel as well, love the low EMFS as well!

I wrote over 22 emails to get a refund back it's been over 2 months and in half they still stay it's processing. Still haven't received my refund. Because they never shipped my item and kept my money. Still as in the end of May still haven't received my refund.

I sleep better knowing I am choosing a low EMF baby monitor for my babies!

I do not recommend buying from this kind of people. I worked as an affiliate for them and they scammed me of my comission and won’t answer my emails for 2 months

Much like many other people here, the baby monitor we purchased stopped charging with the cord they sent within 3 months of purchase. Instead of replacing the cord they tried to bribe us into giving them a 5 star review in order to get a 30% discount.. absolutely ridiculous. While also reminding me how gracious they were being. This company cares more about reviews than standing behind their products and ensuring they function properly. Absolutely obnoxious.

I do not recommend buying from this company. Customer service is horrible and the product stopped working within 3 months.

Customer service was so helpful in heling us replace our power adapter cord. I have used this monitor system with both of my kids and absolutely love it! It has held up for our daughter for 5 years, minus replacing the adapter once and for our son for two years and counting!