A return shipping fee of $14 is absolutely ridiculous. Especially with having a 14 day return policy. It doesn’t cost anything to send the label as it’s automatically sent via email. I definitely woul... Voir plus
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Lisez les avis des autres
Quite good, arrived extremely fast, my dresses were packaged nicely, your return process could be a little more straight forward but overall was pretty good. Would definitely buy some more cute summer... Voir plus
This was my first time ordering off beginning boutique and I am ver yum pressed. I paid for express shipping and wow I was amazed at how fast it got here like it really got here in 2 days, no hassle w... Voir plus
Love shopping with BB - have purchased with them for years & will continue to! Have only ever had 1 minor problem with an item to which they rectified very quickly and painlessly, an amazing team back... Voir plus
À propos de l'entreprise
À propos de Beginning Boutique
Écrit par l'entreprise
Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.
NEW ARRIVALS
NEW ARRIVALS
Coordonnées de contact
4103, Fairfield, Australie
- +61 413 028 685
- info@beginningboutique.com.au
- beginningboutique.co.nz
Amazing quality and shipping times
Amazing quality and shipping times! I am super impressed by how quickly my package came! I have ordered previously from this store before and have always been left satisfied!
The t-shirts are super soft! I have nothing bad to say, and as a plus the 'Chat Help' on the site is always perfect, and everyone is super sweet, you can ask them anything!
I will continue to order from them xx
24 novembre 2025
Avis spontané
Shipping
A return shipping fee of $14 is absolutely ridiculous. Especially with having a 14 day return policy. It doesn’t cost anything to send the label as it’s automatically sent via email. I definitely wouldn’t have placed another order if I knew the return fee was so high as I’m trying to find a bridal dress that fits nicely and trying to support small.
15 janvier 2025
Avis spontané
Réponse : Beginning Boutique
I'm genuinely sorry that our return shipping fee was a source of disappointment. We aim to be completely transparent about this, and it's detailed in our return policy on our website, available for review before any purchase. This fee helps us cover part of the cost of the return shipping label and the necessary handling involved (nothing to do with the way it is sent).
Just to clarify, our 14-day return window starts from the day your order is delivered. As our return hub is located in California, the timeframe for returns primarily depends on domestic shipping within the US.
We truly appreciate your feedback; it's incredibly valuable as we continuously work to refine our processes and enhance your experience! x
Complex and difficult returns
We ordered two dresses for my daughter last week because we were not sure about the fit. After we decided to keep one, we tried to return the other promptly following all steps on the website. We were offered a store credit which goes against return policy. This return is well within the 14 day guideline. This is bad business and I will not order from this company again.
29 mars 2024
Avis spontané
Réponse : Beginning Boutique
Thanks for reaching out and sharing your feedback.
I understand your frustration with being offered store credit when you were expecting a different resolution. We aim to make our return policy clear, and I'm sorry if there was any confusion in your case.
I'd like to look into this for you - could you please provide your order number? This will help me review the specifics of your return and ensure it's processed according to our policy. x
Complex refund process
Update: I phoned BB's Australian number and was told that my emails were going to spam. I was told that I did not make a refund request but the amount was still refunded. It makes no sense why you have to email to request a refund ahead of time, seems unnecessarily complex.
I returned almost $500.00 worth of clothes from Beginning Boutique but despite requesting a refund, the balance was loaded onto a gift card. I have tried contacting Beginning Boutique to reverse this balance and refund the amount to my method of payment, but have not had any response from Beginning Boutique for 3 days. I followed all of BB's policies, including the items being in resalable condition and returning the items within the specified timeframe, but I have had NO CONTACT from BB to process this return as a refund. This is in breach of the Consumer Guarantees Act 1993, where businesses must refund you in the same method of payment that you used to pay for the order when you make a return. I will be willing to change this review if this is resolved within 48 hours.
20 juin 2023
Avis spontané
Réponse : Beginning Boutique
Hey Ashley
Thanks for leaving a review, and I'm sorry that you are disappointed by this process.
Each store has their own processes and policies put into place and it is the customers responsibility to ensure that these are read, understood and followed.
At no point have we denied you a refund, our policy simply states the following -
"Refunds are offered on all orders received back to us within 14 days of your delivery date and must be requested via Email, otherwise our default resolution of store credit (gift card) will be issued."
I can confirm that a refund has been processed now back to your original payment as your return did meet the terms of our policy.
I apologise that you didn't receive the resolution you were initially after, however this has since been amended, and for future reference you can view our policy here: https://www.beginningboutique.co.nz/pages/returns-and-exchanges
In future if you have not received a response to your email, we are available 24/7 Monday - Friday via phone and live chat also.
Items looked nothing like they did…
Items looked nothing like they did online
The fit, and material looked so cheap in real life
False advertising
15 février 2023
Avis spontané
Réponse : Beginning Boutique
Hey Abbie,
Thanks for leaving this review, and I'm sorry to hear that you didn't love your order!
We always try to depict all garments as accurately as possible using multiple photos, videos and information within the product description, however I understand that they may still not be exactly what you had envisioned.
Could you please send an email to info@beginningboutique.com.au with further details on the product(s) you are referring to and with additional details - from there we can pass this on to the required departments and work on ways to improve, and also look into some options for resolution for you! x
Horrible Experience
Horrible Experience! First they tried to charge me an additional $30 for "customs" fees, then when I refused to pay/tried to cancel my order the customer service was horrible - the girls were rude and the cherry on top is that they tried to refund me via gift card! as if i'd ever shop there again.
As well they only returned me half my money ($55 out of $118)
Don't shop here unless you want to be treated as subclass and ripped off.
29 septembre 2022
Avis spontané
Got the set and it was perfect
Got the set and it was perfect! I love the colour and it fits perfectly, I’m very happy with my purchase.
15 septembre 2020
Avis spontané
Having been looking for this boot in my…
Having been looking for this boot in my size for months I finally found them on this site! I was so excited and was pleasantly surprised at how fast shipping was to NZ, well packaged and super fast delivery ⭐️ thank you!
15 septembre 2020
Avis spontané
Whole experience was really good
Whole experience was really good, navigating the website was easy, so was purchasing. My order came super quick and the packaging was great! Overall so impressed
2 septembre 2020
Avis spontané
I’ve waited so long for my package has…
I’ve waited so long for my package has now been around 3 week when it said 7 days!!
19 août 2020
Avis spontané
Réponse : Beginning Boutique
Hi Amber,
Thank you for leaving a review and I am sorry to hear that you have not received your order yet :(
I can see that you have selected Australia Post Express for your order, this shipping method is still experiencing delays and we have stated that shipping can take up to 10-20 business days after dispatch.
https://www.beginningboutique.co.nz/pages/shipping-information
I have sent you an email so we can help you resolve this! xx
buy it!
literally in love with the dress! such good quality and such a nice fit. very very happy :))
16 août 2020
Avis spontané
Absolutely perfect
I am absolutely in love with my dress! Cheap and good quality! Super quick delivery too (I had it the next day!) love love love
4 août 2020
Avis spontané
Fantastic service
Fantastic service, dress arrived within 24 hours - Australia to New Zealand!
1 août 2020
Avis spontané
Dress is beautiful and as per picture.
26 juillet 2020
Avis spontané
Love the dress
Love the dress, thank you so much!! -very fast delivery and excellent customer service regarding returns.
24 juillet 2020
Avis spontané
Absolutely love BB
Absolutely love BB, even tho my pants came with no button 😂
20 juillet 2020
Avis spontané
Réponse : Beginning Boutique
Hi Tegan,
Thank you for reaching out to us, I am sorry that you received an item in this condition!
Our customer care team have sent you an email, if you could please respond to them directly so we can help you resolve this. xx
The dress is exactly as expected
The dress is exactly as expected. With thick sturdy fabric too! Impressed. As lots of boutique stores advertise gorgeously made dresses, and give you cheap fabric. However my dress is lovely!
20 juillet 2020
Avis spontané
Réponse : Beginning Boutique
Hi Hannah,
Thank you for your review, glad to hear that you love the skirt!
xx
Shipping was 10/10
Shipping was 10/10, dress was 12/10. Sizing was perfect! Couldn’t ask for better service, you guys always send it 😍
19 juillet 2020
Avis spontané
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