Belgica Furniture Avis 

Great service in shop, good prices as had quite elsewhere, due to the coronavirus there was a delay but was kept up to date regularly, delivered within 2 days of arriving from Germany, good delivery guys, built units and disposed all packaging ,
Would highly recommend

I purchased a sofa in January due for delivery late March early April. Secondary to the pandemic this was understandably delayed which was disappointing.

However, the customer service has been impeccable - in particular Kiera the customer service associate. I was regularly updated with honest information which was greatly appreciated.

The sofa has now been delivered efficiently and with social distancing maintained so many thanks to the delivery men. I am very happy with the service I have been provided with and would recommend Belgica to friends and family.

I would just like to thank all staff at BelgicaFurniture for our order received on Monday 1st June. We are very pleased with our dining table, matching lamp table and two other lamp tables. When we ordered in March this year who would have known that your shop would close two weeks later due to this pandemic. You have kept in touch with us with expected delivery dates, then on Monday two of your colleagues delivered, assembled all furniture while wearing PPE and were in & out of our house in half an hour, very impressive!

Customer service was second to none .Great choice in store with unusual pieces .Definitely recommend .

Great showroom, very personal service, delivered on time, will be back, especially for the cafe!!

Amazing new bed, best mattress ever and also brilliant cafe lovely cakes. Would definitely recommend.

Always professional, deliver on time and high quality goods. Helpful staff and, they go the extra mile to help you. Wouldn't go anywhere else!

Absolutely no pressure to buy when we visited and liked their attitude so we ordered a new suite and promised delivery within 8/10 weeks and that was OK as we had lots of work to get done in the house first. The work took a lot longer than expected and called to advise them of this, again no pressure to take our stuff as they would keep it in storage for us. We then agreed a delivery date and I had to offer to pay the balance, they never asked and were happy to wait until it was delivered. They made the delivery on the agreed day and time but one of the sofas wouldn't fit through the door so they had to take it back while I arranged to get a window out for a re-delivery. Once more they were fantastic and worked with us ti find a solution. When everything was organised the delivery arrived as promised and we now have everything we ordered in place, they even called to make sure we were happy. I can honestly say we have never had better service from anywhere, they are brilliant. I'd like to make a special mention for Kiara who is just simply a lovely girl and their delivery guys are the best. I hope this company prospers as they deserve to succeed. When we next need furniture Belgica will be the top of our list and I'd highly recommend them to everyone. Great work from all and a huge thanks from us both :-)

Service and after sales excellent......very prompt delivery

Excellent customer service, and very prompt email response!
I was unable to take delivery of my sofa when it came into the store, and there was no problem at all with holding it at the warehouse.
Showroom staff extremely helpful, and delivery team, polite and well organised.
Would definitely buy from them again!

Absolutely love the bedroom furniture that we bought from here. Very friendly and helpful staff. Delivered before expected date.
Delivery guys brilliant and helpful.
5 star service, would highly recommend this company.

Good service in the shop. The delivery men were very helpful. Would highly recommend Belgica Furniture

To be totally honest, I bought my Fama chair from Belgica online and didn't experience any issues, but it was an online purchase and nothing special about those. The chair arrived before expected and I was communicated to about the timeline so felt informed.
What has made this a 5 star review was how I was helped when the dog destroyed the chair. Keira from Belgica sourced me replacement cushions from the manufacturer and organised an upholsterer to fit it. It turned a stressful nightmare into a small inconvenience and it has meant that I'll be going there again for furniture purchases. They have won a loyal fan!

The quality of my furniture is first class. The service was excellent.I would definitely recommend Belgica every time.They also have a lovely restaurant.

Friendly and knowledgeable staff.
Always kept me up to date on the delivery date
Two really nice delivery guys
Would recommend belgica to friends and family

Lack of communication about the order from start to finish. Very disappointed with the service although the product is good.

I did get a conversation of the order when I made the order, I then rang for an update as I had not heard anything for 2 weeks. (We are processing your order and will be in contact soon would have been nice)
I got a call after 4 weeks from the courier to say we will be with you tomorrow.
I had to rearrange family at short notice as someone needed to be in. Again nothing from the company.

Always find the staff very helpful and the store itself along with the coffee shop is a great day out.

Beautiful pieces at competitive prices. Extremely helpful and pleasant staff.