Bells & Whistles Luxury Avis 

43
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

I am a frequent buyer on the preloved bag market but had not heard of this company until my Google search for a particular bag showed they had one in stock. I checked their website and social media a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just made my first purchase with Bells and Whistles and it definitely won’t be my last! My bag arrived super quick and in pristine condition 🧡 communication was fab and even sent a link when the bag... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can't recommend Bells & Whistles Luxury enough. They are my number one go to for high-quality pre-loved designer bags!! Their collection is updated weekly showcasing so many beautiful and unique pie... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wonderful experience, great selection of pre-loved items and I was over the moon to find my dream bag. Great customer service, very quick to reply to queries/messages (the perks of supporting small bu... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode
  2. Boutique de sacs à main
  3. Friperie

Écrit par l'entreprise

Combining a love of all things designer and a passion for all things pre-loved, Bells & Whistles Luxury was officially formed in March 2021. Our journey began at the home of pre-loved and ‘planet friendly fashion’- eBay. We gained a lot of traction and many repeat customers from all over the world, receiving a track record to be proud of. 2023 sees the launch of our new website, allowing you to shop and sell directly with us. No third party or resale platforms - just us. What more could you want we hear you ask? Go and check out our selection, I’m sure we could tempt you with a bag or two…


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

43 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(43)

18 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly recommend my bag arrived as…

Highly recommend my bag arrived as described beautifully packed will be using them again

28 juillet 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Teresa! We’re delighted you’re pleased with your beautiful bag and loved the packaging too, that means so much to us!

We look forward to welcoming you back again soon.

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Fantastic company for preloved designer items

I am a frequent buyer on the preloved bag market but had not heard of this company until my Google search for a particular bag showed they had one in stock. I checked their website and social media and felt confident purchasing from them. My bag arrived within 48 hours and was perfect (better than described actually). Packaging was done with care and I have no doubts whatsoever about the authenticity of my (YSL) bag. I will definitely bookmark this company for my future preloved purchases.

16 juillet 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Rachel! We’re delighted you love your recent purchase and had a wonderful experience - it means such a lot to us and thank you for sharing! We can’t wait to welcome you back again in future!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Just made my first purchase with Bells…

Just made my first purchase with Bells and Whistles and it definitely won’t be my last! My bag arrived super quick and in pristine condition 🧡 communication was fab and even sent a link when the bag I was after went on sale. Can’t wait to wear my bag out and looking forward to my next purchase ☺️ thank you!

7 juillet 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Maxine! We’re so happy you had a wonderful first experience with us and love your gorgeous bag! We look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

A dream come true 👜💜

I honestly can’t recommend Bells & Whistles Luxury enough. From my initial enquiry through to receiving my very first dream Chanel Flap Bag, the whole experience was exceptional!

Sian was absolutely fantastic throughout. She was so patient with all of my questions, arranged additional videos in natural daylight so I could inspect the bag fully, and never once made me feel pressured into making a decision. Her communication was warm, genuine and incredibly helpful from start to finish.

When my Chanel Mini Flap finally arrived, it was even more beautiful in person and exactly as described. It was beautifully packaged, and I couldn’t be happier with my purchase – it’s such a stunning piece! 😍🤩💜

It’s clear how carefully their collection is curated and how much they genuinely care about both the pieces they source and the experience they provide for their customers.

Thank you so much again to Sian for making my first Chanel Flap such a special experience. I’ll definitely be keeping an eye on your future arrivals and wouldn’t hesitate to purchase from Bells & Whistles Luxury again. 💜

30 juin 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your incredibly kind review, Almaaz. It truly means so much to us that your first Chanel Flap purchase was such a special one, and honestly it has been our absolute pleasure helping you secure it!

We're absolutely delighted to hear how happy you are with your beautiful Chanel, and that the experience from your first enquiry right through to receiving your bag exceeded your expectations!

We hope you enjoy carrying your gorgeous Chanel Flap for many years to come and that it brings you so much happiness. We can't wait to welcome you back again in the future when the next special piece catches your eye!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Fabulous Chanel bag

Fabulous Chanel bag, I absolutely love it thank you. Excellent communication from the seller. My order arrived promptly & well packaged

18 juin 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your wonderful review Tracey, we’re so pleased you love your beautiful Chanel bag!

Thank you again for your support and we hope to welcome you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Wonderful experience

Wonderful experience, great selection of pre-loved items and I was over the moon to find my dream bag. Great customer service, very quick to reply to queries/messages (the perks of supporting small businesses). Literally so easy from start to finish - would highly recommend. Thank you so much!

27 mai 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review! We’re absolutely thrilled that you found your dream bag with us, comments like this mean such a lot to our small business.

Thank you again for your support and your wonderful review, we hope to see you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

GORGEOUS

It took me ages to decide to order, but I am so glad I did. I fell in love with a Mulberry Softee bag in the most gorgeous blue leather. I placed my order and Sian messaged me the next day to advise a label had come off the bag and did I still wish to purchase. Fantastic service, I had missed this but didn’t mind so continued with the order. It arrived really quickly, beautifully wrapped and packaged. It’s GORGEOUS 😍. I am beyond happy with it and would highly recommend Bells and Whistles. I will definitely buy from again.

6 mai 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you for your lovely review and such kind words, it means such a lot to us! We’re so thrilled you had a great experience and love your beautiful bag! We will certainly look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

First time purchasing and I couldn’t be…

First time purchasing and I couldn’t be happier with the service! The bag arrived in absolutely amazing condition - genuinely box fresh. Ordered and my item was delivered all within a day and a half. Super impressed with the speed and quality. Will definitely be purchasing again!

12 mai 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Lorna, thank you so much for your lovely review! It means such a lot to us! Enjoy your gorgeous bag and we will look forward to welcoming you back again in future!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

If I could give 10 stars

If I could give 10 stars, I would!
Absolutely fantastic experience from start to finish! The entire selling process was incredibly speedy, smooth, and efficient. Communication was excellent throughout, with constant updates at every stage (even though it only took 48 hours from start to finish!) so I always knew exactly what was happening. Everything was handled professionally and stress-free, making the whole experience far easier than I expected. The team was friendly, responsive, and genuinely helpful from beginning to end. I couldn’t be happier with the service and would highly recommend them to anyone looking for a fast and hassle-free selling experience!

7 mai 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your incredibly lovely review, Katherine. We can’t thank you enough for taking the time to share your experience with us. It means the world to hear how happy you were with the service when selling your item to us!

We so hope to welcome you back again in the future, whether that’s to sell to us again or to add another beautiful piece to your collection!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Absolutely amazing service always

Absolutely amazing service always
Always happy to advise and help you make the right decision.
After service experience excellent and next day delivery on my bags .
I have bought several now and so happy with them all

2 avril 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your ongoing support and lovely words, it means so much to us! It’s always such a pleasure having you shop with us and we'll look forward to welcoming you back again soon! Enjoy your beautiful bags!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

The service was amazing

The service was amazing, so quick and helpful and I would recommend to anyone. Products are of good quality.

16 avril 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you for your lovely review, Claudia! We’re so happy you had a great experience with us! Enjoy your beautiful bag and we hope to see you back again soon.

Many thanks,
Bells & Whistles Luxury

Noté 1 sur 5 étoiles

Slow Response and Poor Customer Experience

I wouldn’t recommend submitting your designer bags for sale here. The process is extremely slow, and after waiting a long time for a response, I was simply told they weren’t interested! The lack of communication and efficiency made the whole experience frustrating and disappointing. Definitely not worth your time.

17 avril 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Jennifer, we’re so devastated to see this review about your recent experience with getting a cash quote. We’re genuinely really upset to read this, as we always try our absolute best to provide a positive and seamless experience for everyone.

We aim to respond to all form submissions within 48 hours, and we’re very often praised for how quick and simple the process is when selling your bag to us. As soon as an offer is accepted, we provide a special delivery label and the very same day the bag arrives to us (once the item passes our authentication and quality control) the payment is issued.

You submitted a form to sell two items to us on Wednesday 15th April, and we responded on Friday 17th April after reviewing them. As we weren’t able to make an offer on this occasion, we sent our standard response, which we use when we have to decline. This is a carefully written message that we send to all customers in this situation. It is an extremely polite, respectful, and transparent response, explaining that we would love to purchase every item offered, but unfortunately have to be selective based on a number of factors, such as our current stock, demand, and the time of year. As a small business, we simply aren’t able to offer to purchase every single bag we are offered. (We only offer cash offers and no consignment service).

We hadn’t received any further communication from you following our response, so receiving a 1 star review really came as a surprise. We would have really appreciated the opportunity to speak with you directly and address any concerns beforehand.

We truly pride ourselves on our customer service and have worked extremely hard to achieve over 500 five star reviews across our eBay and Trustpilot in the past few years, so feedback like this does come as a shock and really impacts us.

We’re very sorry again that you were left feeling disappointed by this outcome, and we hope this helps to clarify our process a little better. We truly believe that, had you had further experience with us, you would have left feeling happy and pleased with the service we provide.

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Excellent Seller

Excellent Seller. Item despatched swiftly. Great communication. Beautiful designer bags at affordable prices. Highly recommend.

1 avril 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Theresa! It means such a lot to us! Enjoy your beautiful bag and we hope to see you back again in future!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Beautiful item just as described (a YSL…

Beautiful item just as described (a YSL small LouLou), and very prompt postage. Arrived perfectly packaged.

2 février 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

We're so pleased you are happy with your recent purchase, Vicki! Thank you so much for your lovely review. Enjoy your beautiful bag and we look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Very happy customer

I’d had my eye on a bag for years and then spotted the pre loved bags on Bells and Whistles. I saw the one for me on a fantastic offer and snapped it up and am so glad I did. Fantastic customer service, super fast delivery and the condition of the bag and all of the care cards and the dust bags were impeccable. One very pleased customer here.

17 février 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Becky! We’re so happy you finally found the one with us, it was clearly meant to be! Enjoy your beautiful bag and we can’t wait to welcome you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Sian is absolutely amazing

Sian is absolutely amazing. I have sold a few bags to her and purchased the one YSL
I have always wanted and I couldn't be happier. Everything happens smoothly and with so much care and attention. Wouldn't hesitate in recommending her to anyone

27 janvier 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Natasha! It’s always such a pleasure helping you sell and find the perfect pieces. We’re absolutely thrilled you finally got your dream YSL and that you’re so happy with it! Your trust and recommendation mean the world to us, and we look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

Excellent from start to finish

From start to finish, this was such a great place to shop. I bought online after seeing a bag I’ve been wanting for some time. The person who dealt with me couldn’t have been more helpful. Extremely prompt and very friendly. My bag is in excellent condition and packaged really well. Delivery was very quick. Communication excellent. I would purchase from here again in a heartbeat. Thank you

1 février 2026
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you for your lovely review Yvonne! We’re so thrilled you had a great experience and really appreciate you sharing it! We look forward to welcoming you back again soon.

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

The service I received from bells and…

The service I received from bells and whistles luxury was nothing short of exceptional. Sian respected my position as a private seller and kindly evaluated the luxury bags at hand that I was looking to sell and provided clear rationale and detail behind the market price they could achieve as well as what bells + whistles were able to offer. I would not hesitate to recommend this company simply due to the fact that not only do the employees have a significant amount of expertise, but critically integrity as well. of course I would expect to receive the same service as if I was a purchaser of their bags. It's nice to know that I know where to go in the future. Should I have an expensive requirement to keep a loved one happy! 😆

15 octobre 2025
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you for your lovely review Jack! This really means such a lot to us and we're so happy you were pleased with your experience. We really hope to welcome you back again in future!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

I was so impressed by the service I…

I was so impressed by the service I received I have now made my second purchase with bells & whistles
The first bag, an LV arrived beautifully packaged in perfect condition as described
It gave me the confidence for my second purchase
Another beautiful bag, an unused Bulgari, in original packaging
I would highly recommend anyone considering a purchase to go ahead

17 juillet 2025
Avis spontané
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Réponse de Bells & Whistles Luxury

Thank you so much for your lovely review, Ana. We’re truly grateful for all of your support and your kind words! We look forward to welcoming you back again soon!

Many thanks,
Bells & Whistles Luxury

Noté 5 sur 5 étoiles

The Best Pre-Loved Designer Handbag Brand!

I can't recommend Bells & Whistles Luxury enough. They are my number one go to for high-quality pre-loved designer bags!! Their collection is updated weekly showcasing so many beautiful and unique pieces. Sian’s passion and love for each bag is what makes me keep coming back. They are beautifully packaged and arrive quickly making them the best place to source your pre-loved designer handbags.

8 août 2025
Avis spontané
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Réponse de Bells & Whistles Luxury

We honestly can’t thank you enough for your ongoing support and kind words Katie. It’s always such a pleasure having you shop with us, and we’re so grateful to have you as part of our Bells & Whistles Luxury community!

Many thanks,
Bells & Whistles Luxury

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