The product doesn’t work
The product doesn’t work. It doesn’t produce steam, it doesn’t seal or properly fit my face. I want a refund
1 mai 2026
Avis spontané
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3,6
Moyen
10 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
I definitely feel a difference!
I definitely feel a difference! I’m no longer waking up with sore, dry eyes that scratch when I blink, and the steam feels wonderful.
There are slight issues with the condensation dripping down my face and the mask doesn’t hold a charge for longer than one use, but these are small annoyances that are resolved by putting a towel around my neck during use and charging immediately after use. The relief is worth it!
16 mai 2026
Avis spontané
I have had dry eyes for years
I have had dry eyes for years. My Dr told me to take out my contact lenses for good. From there I went to RK & was able to see without lenses for 17 plus years. Today I wear scleral lenses & the problem is back. After 21 days I have actual improvement. My lenses stay comfortable for longer. They still get cloudy later in the day but that’s a huge improvement. Rated at 4 stars because I still want more.
22 avril 2026
Avis spontané
Unplugs oil glands
It worked to unplug the oil glands on my eye lids. It is easy to use.
12 mai 2026
Avis spontané
Réponse de Beminda
Hi Tony,
Thank you so much for sharing your experience.
We’re really glad to hear the mask has been easy to use and that it’s helped support comfort around your eyelids and oil glands. That’s exactly what we hoped the warm steam routine could help with.
We truly appreciate your feedback and your support.
Warmly,
Beminda Customer Care
It's really works now not using drops…
It's really works now not using drops and in the morning they are not as shut closed as much
11 mai 2026
Avis spontané
Réponse de Beminda
Hi Michel,
Thank you so much for sharing your experience.
We’re really happy to hear the mask is working well for you and that your eyes feel better in the morning. It’s great to know you’re not needing drops as much and that your eyes feel more comfortable when you wake up.
We truly appreciate your support and are so glad Beminda has become helpful for you.
Warmly,
Beminda Customer Care
It broke out of the box
It broke out of the box. Couldnt read the chinese instructions. i charged it. added water. nothing. now it wont charge any more. waste of time
4 mai 2026
Avis spontané
Réponse de Beminda
Hi Bob,
We’re really sorry to hear this. Receiving a device that does not work right out of the box is absolutely not acceptable, and we understand why this felt like a waste of time.
We’re also sorry about the instructions. That should have been clearer, and our team can provide the English setup guide right away.
Please contact us at hello@beminda.com
with your order number, and we’ll make this right for you. If the device is not charging or powering on after following the setup steps, we’ll arrange the proper support solution for you.
Thank you for bringing this to our attention.
Warmly,
Beminda Customer Care
Best dry eye treatment
I look forward to doing the treatment before bed every evening because it leads to my eyes feeling moisturized and no longer irritated. I will continue using this
8 mai 2026
Avis spontané
Réponse de Beminda
Hi Diane,
Thank you so much for sharing this. We’re really happy to hear the mask has become part of your evening routine and that your eyes feel more moisturized and comfortable after using it.
That’s exactly the kind of soothing experience we hope Beminda can provide. We truly appreciate your support and are so glad you’ll continue using it.
Warmly,
Beminda Customer Care
Great product
Great product. Works well. Very soothing and relaxing. I am not using my eye drops as much as I did before I started using this mask but I still do need to use them. My dry eyes are at a chronic stage so I'm not sure anything is going to "fix"that but this mask helps a great deal to make them feel better for awhile. I'm glad I have it as part of my daily routine.
7 mai 2026
Avis spontané
Réponse de Beminda
Hi Brenda,
Thank you so much for sharing your experience.
We’re really happy to hear the mask has become a helpful part of your daily routine and that it feels soothing and relaxing for you. For chronic dry eyes, it’s completely understandable that you may still need eye drops, but we’re glad the mask is helping provide extra comfort and relief when you use it.
We truly appreciate your thoughtful review and your trust in Beminda.
Warmly,
Beminda Customer Care
Positive
I found the treatment beneficial to my eyes although the mask does not always work the same way
5 mai 2026
Avis spontané
Réponse de Beminda
Hi Daniela,
Thank you so much for your review. We’re really happy to hear you’ve found the treatment beneficial for your eyes.
That said, I’m sorry the mask hasn’t always worked consistently for you. It should provide a steady, comfortable experience when set up correctly, so we’d love to help troubleshoot or review your device if needed.
Please feel free to reach out to us at hello@beminda.com, and our team will be happy to help make sure everything is working as it should.
Warmly,
Beminda Customer Care
My product was defective
My product was defective. It is being replaced but was unable to get it in time for my overseas vacation, the fluid stung my eyes and the rollerball was stiff and dragged my skin. Not impressed so far. The replacement better be good when I get back at the end of May!
2 mai 2026
Avis spontané
Réponse de Beminda
Hi Catherine,
Thank you for sharing this, and I’m really sorry your first experience with Beminda has been disappointing.
A defective product, discomfort from the fluid, and a rollerball that does not glide properly are absolutely not the experience we want you to have, especially before an overseas trip. I completely understand why you’re frustrated.
I’m glad a replacement is already being arranged, but I’m sorry we couldn’t get it to you before your vacation. When you’re back at the end of May, our team will make sure your replacement is followed through properly and that you receive a unit that works as expected.
Regarding the fluid stinging your eyes, please stop using it for now. If the discomfort continues or you notice redness, irritation, or vision changes, we recommend checking with an eye-care professional.
We appreciate you giving us the chance to make this right, and we’ll do our best to turn this around for you.
Warmly,
Beminda Customer Care
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