BeMove Removals Avis 

Excellent service from start to finish. The team arrived on time, worked efficiently, and handled all our belongings with great care. They were polite, organised, and clearly very experienced. Moving in London can be stressful, but they made the whole process smooth and hassle-free. Highly recommended.

We used BeMove Removals in December 2025 and are writing to formally express our disappointment with the service we received.

Leaving aside the issue of the third van, which we were advised we might need and were told could be on standby, but ultimately was not available when required, we were extremely concerned when we were asked to leave our possessions on our front drive for a few hours until another van arrived. This was particularly frustrating as I had asked several times in advance whether a third van would be available if needed.

While we accept that we were naïve regarding the number of vans required and should have followed advice more closely, this in no way excuses the behaviour and conduct of the removal team on the day, which is our primary concern.

Apart from one young gentleman who was courteous and respectful throughout, the rest of the team’s behaviour deteriorated as the day went on. They became arrogant and rude, and showed a clear lack of care and respect for our home and belongings. As a result, we now have a chipped wooden bed, a damaged dressing table, and clothing that was mishandled despite clear instructions.

When hanging boxes ran out, I specifically asked that our clothes be wrapped flat. When I briefly left the room, I overheard laughter and a conversation in another language, and upon returning I found my husband’s shirts and our work clothes crumpled and tightly shrink-wrapped into a ball, directly contrary to my request.

Additionally, boxes clearly marked “fragile” were handled carelessly. Thrown from person to person

Most upsetting of all, £150 in cash went missing from an open box in the living room while two workers were assembling our sofa. Although I cannot prove this, as it was cash and no cameras were present, it is deeply concerning that passports and other valuables in the same box were untouched, yet the cash has disappeared. Four weeks later, the money has still not turned up.

When I initially emailed to raise these concerns, I did so without asking for compensation, a refund, or to make any claim. I acknowledged our misunderstanding regarding the number of vans required and simply wanted to provide feedback about the experience and the conduct of the team. Unfortunately, the response I received was shocking. Rather than addressing the issues raised, I felt I was blamed and criticised for raising concerns at all.

I replied to clarify that our lack of experience in estimating storage requirements does not justify rudeness, arrogance, unprofessional behaviour, damage to property, or the distress caused by missing money. While I recognise I cannot prove what happened to the cash and will have to accept the damage to our furniture, it was important to raise these matters so you are aware of the standard of behaviour displayed by those representing this company.

I am aware that others have had positive experiences with BeMove Removals, including a friend who used BeMove services and was very pleased. This is due to teams being subcontracted and that experiences vary depending on who is assigned. However, no customer should be left feeling upset, violated, or unsafe in their own new home.

We felt it was important to share this feedback directly so you are aware of the serious concerns regarding the conduct of staff that work or are sub contracted to this company.

It would be very disappointing if this review was taken down as I do have photographic evidence of the bags being shrink wrapped and the damage to the furniture.
I am also sure that I will get a response from the company stating an excuse. But to me there is no excuse for theft, rudeness and out and out violation.

If this does get taken down, I now feel so strongly that I take this further and get legal advice or involve trading standards. As I should be able to voice my views on the service that I received.

I’ve been very impressed by BeMove’s service throughout our move.

Following an online survey, they quickly provided a detailed quote - and the office was responsive to a couple of queries.

On the day before the move, the packers arrived promptly and worked carefully to pack our contents, including crockery, glassware, and pictures.

On the day of the move, a larger team rapidly packed the vans - and then unpacked into the correct rooms in our new house. Throughout, I was very impressed by the whole team’s attitude and hard work, as well as their attention to detail and the care taken with our belongings.

We’ve moved a number of times over the last fifteen years, and BeMove rates alongside the best firms we’ve used (many of which are more established and more expensive). Thank you, and highly recommended.

From the packing to the unloading at the other end of the country Matt's team were great. They took their time packing and made sure nothing was damaged. I was quite stressed so they checked on me too. I could see that my possessions were in good hands and I was able to relax. I chose this company originally because their surveyor Tom, explained exactly how they would do the move explaining why that was the best way. I thoroughly recommend them. Thanks guys.

Today was our 4th time using BeMove Removals and as always the team was very professional and fast, careful with our stuff and kind. Highly recommended!

Any move is one of the most stressful things to happen in anyone's life and BeMove Removals made mine the most traumatic move I have ever suffered.
It started off with a video walk-through of all my belongings, so the company knew exactly what was being moved and that I was not moving any furniture other than a safe which was agreed beforehand. I also paid extra as it was for the weekend and I wanted them to pack as we are a disabled household.
On the Saturday, 2 guys arrived late by an hour and a half because of "van trouble" and having done a bit of packing, left at lunchtime because they had another job!
On Sunday morning, 3 guys arrived and they simply didn't have a clue. For some reason without being told they marked boxes with entirely the wrong room, mixed up items, threw stuff in carelessly, mixed it up without asking and, as we found out later, damaged stuff. In terms of their dedication, they took 15 minute smoking breaks every half hour! As a result, it was getting later and later, and not only did they use boxes we had purchased because they ran out of boxes, but asked us for sticky tape as they had run out!
Finally, having given them the what3words location, they got lost! Purely by chance, we took a different route and spotted their van and had to guide them to our place. Oh, and as for the safe, their electric drill screwdriver started smoking and so it was left!
On what possible basis are they in business? We have now had to go through each box to try and unpack and take pictures of how they packed bleach and bathroom chemicals with clothes, shoved sentimental and delicate jewellery in so it's tangled up and broken and the list goes on. Obviously, we have photos of everything, but the point is, I was so appalled by this company that I had to share this awful experience as we now, literally pick up the pieces of our life, ruined by the most uncaring bunch of individuals ever! And finally, it says it all that they tried to get this review removed by claiming it was defamatory but it is all our lived experience backed up by photos. Thankfully, Trustpilot are brilliant and so be careful before you book with BeMove! Having seen the response, it does the firm no credit. It was clear that the packers were jumbling things up so my partner and I had to step in. Who puts a bleach bottle in with clothes? As for the safe, what professional removals company doesn't realise that a safe is fixed because it woud be a bit pointless otherwise!The self-righteous attitude of this company to any negative experience says it all - zero customer care and not even an appreciation of how awful it all has been. Any decent company would simply refund the money and look to lessons to be learnt. Bemove will not be moved!

While the move itself was ok, the issues I had would be enough to never use this company again.
It is not acceptable to lose valuable items in a relatively straight forward move.
Of course I received no help with this or the review would be different.
Not recommended.

I regret to say my experience with this removal company was extremely disappointing. The movers who arrived were clearly inexperienced and very young, and this was evident in their approach to the job. They refused to prioritise the bulky, more difficult items and instead focused only on moving the lighter, easier pieces first. This lack of care and planning not only wasted time but also led to my wardrobe being damaged during the move.

I’ve had this wardrobe for four years, and we’ve moved several times since assembling it — never once did we have any issues until this company handled it. When I complained and asked about reassembling the wardrobe, their dismissive response was that it was “just an IKEA-style wardrobe,” as if that excused the damage or their responsibility.

Moving is stressful enough without having to deal with careless handling, damaged furniture, and poor customer service. This company failed to demonstrate professionalism, care, or accountability, and I would strongly advise others to look elsewhere for a reliable service.

Can strongly recommend this company. They were timely, efficient and very courteous. Happy to accommodate my changing requirements.

From the initial enquiry through to the actual move, this team is extremely professional and always willing to assist. Booked for 01 August at 08h00, the team arrived promptly at 07h50 and proceeded to work non-stop. They moved a 4 x bedroom townhouse and set up in our new home in less than 3 x hours (that is with a 25 minute drive to the new home) Absolutely, fantastic service. We could not be happier. They took the stress out of moving. Please give this team a go, you will not be let down.

John, Paul, Adrian, Robert and marian were brilliant. Really happy to have worked with them on this. They were very patient and considerate. Would love to get their services for future moves.

Used twice now. They are very reasonably priced, very friendly and also very reliable. I put it all in their hands and came back satisfied on both occasions. I would very much recommend and will be using their service again in the future. (Included the handling of very fragile and expensive things).

Really professional, great experience! Thaddeus and Alex were absolutely spectacular, so careful, hardworking, and kind. Andreea and Vlad were very responsive so comminication was great start to finish. This was a hard move and they made it easier so I really appreciate it!

We used this service to move flats (pack and move specifically) few days ago and experience was positive all-in-all. I will use them in the future and gladly recommend to my friends.

Survey:
Very convenient initial evaluation of the amount of goods to pack and move via WatsUp call. No lists to create adding each and every item to the registry, no need to book an in-person appointment. Nothing from this last-century stuff. I enquired on Monday, on Tuesday we had a wats up survey call and by the end of the day I had an accurate quote from them. Great approach!

Service:
3 men were at my door 8 am sharp on the day with all the items needed to pack. The packing was done very swift. Real gem is that you don't even need to dismantle big items as long as they fit in the entrance door and lift! Few of our Dressers were transported as is with all the items in tact right in the shelves! Fragile items like plats and glasses were additionally wraped in brown paper as well as some electronic items.

Price:
Reasonable for the service they provide. No hidden costs that you are told last minute because you asked to add a frame that forgot to show during the survey process.

Customer Support:
Surprisingly I have a positive feedback to report on this front as well. We had a small issue that was resolved smoothly after communicating with Customer support via email. Well done, guys!

Recommendations:
Bathroom items packing can be improved, because bottles (shampoos, conditioners, etc) are prone to spill. I took care of most of such items myself in advance by placing them into Ikea sealing plastic bags. Would be great to either do this as part of packing service or inform customers in advance that it's for them to be done prior to start. Similar as heads up is given for parking and expensive and sensitive items like documents.

Very trustworthy, conscientious and always unruffled. I’ve used them twice and very happy with their work both times.

Wonderful wonderful wonderful! Thank you so so much for a very smooth relaxing move. The Bemove team turned up as planned at the crack go dawn and moved me and my family 100 miles! They were courteous, polite and worked tirlessley making our move a very relaxing experience. Would highly recommend.

These guys are the fastest workers I have ever met. A two bed flat, lots of furniture included, full van was removed, transported 20min away and stored super efficiently in under 2.5h! They are polite, helpful, easy to communicate with. I have been referred to them by a friend and now I will definitely recommend them on. I hope to use them again for future moves too. Best service.

Best guys in town! So so quick and efficient, so friendly and super accommodating brining everything into specific rooms.

Very prompt, polite, clean and tidy, super job. 100 mile move packed and unpacked by 2pm.