We've stopped shopping here
There used to be a physical Store in Wrocław we sometimes went to for their specialities. It usually went OK, although we once bought a hard cheese that turned out to have mould on it. Shouldn't have been sold to us as the lady at the counter cut it for us and should have seen it. We thought, maybe just bad luck.
Then the physical shop turned into a Spar and Bemueke went online only. We ordered a few weeks after online opening (we got a voucher with their newsletter). No updates on when to expect our delivery, even when it was already late, so we missed it. The next day our fresh produce arrived, but the minced beef was brown and slimy, carried in a single use plastic bag that was leaking juices. The vegetables, next to the leaking meat, were not fresh and it seemed the whole order was left in the delivery man's car overnight. Emailed them, no response.
We ordered again recently, avoiding any fresh produce, just a few packaged things. Again, no delivery and no updates when they didn't deliver on the day stated with the order. 5 days later it was delivered without warning, in an old brown box that was open. We asked why it was open, the delivery guy did not respond and simply walked away.
Both Bemuke's service and products are not up to any acceptable standard, so this was the last time we tried.
12 novembre 2021
Avis spontané