BenQ Direct USA Avis 1 261

I'd avoid Benq monitors. They are supposed to be photographic media quality but you need equipment to calibrate them that costs more than the monitor. You can do a decent job with the basic monitor controls, but it's not great. However, the absolute killer is that, when connected to my MacBook, the monitor continually drops off and I have to restart the computer. I know there are supposed to be plenty of quick fixes for this problem - which everyone has. But believe me, I've tried them all and they don't work. I waste hours of my life restarting my MacBook and relocating the documents and webpages I was using. I would never buy one again.

Hade otur att få en projektor med defekt överhettningsskydd. Tyvärr vände jag mig till återförsäljaren som var totala klåpare (1700:- för en låtsasservice). Men Benq har garanti på sina produkter, tog emot projektorn och lagade den kostnadsfritt. (Jag fick själv bekosta frakten dit eftersom det hade gått mer än ett år). Men snabbt och smidigt gick det. Nu, ett år senare och rikligt använd funkar den fortfarande felfritt.

BenQ PD2720U 4K monitor. Amazing display and competitive price - there are some retailers out there charging substantially more for the same product from the manufacturer! Strange but true.
Display arrived promptly within a week. Quality is extraordinary. 'Display Pilot' software changes colour profiles on the fly, amazing stuff, requires update for Mac unfortunately. Email to BenQ and work-around version of software provided within couple of days.
So far, I'm impressed with everything except the software, Display Pilot update for macOS 11.0.1 urgently required please guys. Apart from that I'm knocked out. Well done!

The most unhelpful customer services team and very bad company for our planet. I rang the customer services team to report an issue with a Brand new monitor / screen that I bought less than 2 months ago, instead of trying to help me, the lady fobbed me off and told me to buy a new one as a replacement - I felt as if I was bothering her and ended up buying another monitor form a competitor! What a shame especially given that I wanted to do the right thing and get it repaired instead of polluting our planet with screens that break within 2 months of use- disappointed!!!

First call to custom service was positive, and I was promptly emailed asking for next steps. After sending all requested info, I waited, then followed up, then waited, and called again.

My second call had me queued to wait for 2 minutes with no one in front of me. That then became 6 minutes with 2 people in front, then 7 minutes with 2 people in front. Now I have 3 people in front and a 9 minute wait.

Actually, now my call has been dropped by Benq. After having me wait, and relegating me to sub-customer status, they've given me the customer service equivalent of the middle finger.

For the life of me, I've never been bumped off while in line waiting for customer service. It's attrocious and a travesty to customers that pay top $$ for an item that breaks under warranty, and then cannot get it fixed.

I purchased a refurbished HT3550 from BenQ Direct mid-August. The unit I received has a focus uniformity defect where the top of the screen is out of focus when the bottom is in focus. I called BenQ customer support the following week to report the issue and was told to send a video of the issue. I sent the video that same day but received no response. I followed up twice by email with no response before calling the following week. I was told to fill out a form for the return process, which I filled out and emailed that same day. Since then, I have called twice and emailed 3 times and nothing has happened. The fact that customer support has been so unresponsive for a 1200 dollar item is frankly ridiculous. If you are buying a projector from BenQ, consider purchasing through Amazon or another vendor that allows you to easily return a defective unit.

I bought a monitor of a friend which was still fairly new and I started to get some glitching.
Monitor is still under warranty and I have the invoice with the serial number. I spoke to someone from BenQ call centre and they were very rude and arrogant.
They will not cover the minor issue under Warranty as I didn't physically buy the product.
Will be replacing my monitors with another brand.

Had a really bad experience. They made me waste my time. I ordered the refurbished BenQ HT2050A from benqdirect ebay, which I never got. At the time of order there were 6 available. I waited about 7 days for the time frame delivery period, but never received it. I contacted them through ebay about my projector and two day later they contacted me saying that they were out of stock and that they didn’t know when they would have it available. It bothers me that they waited 9 days to let me know about the situation and that’s because I requested the information, otherwise it would have taken longer for them to let me know. Also they took about another week to give me a refund.

From the first phone call to the return of our BenQ1070 projector every interaction with the support team was pleasant and reassuring. They recommended replacing the bulb and after we tried that and it still didn't work we ended up sending it in for repair. It came back as scheduled and works beautifully now! The picture seems sharper and colors more vibrant than ever! We LOVE our BenQ and highly recommend anything BenQ!!!! Thank you! Thank you! Thank you! Let's stay safe for each other! Pass on the love.

They consistently failed to respond to my emails or Facebook messages for months, until I made two negative Trustpilot reviews, after which I received an email answering my (fairly simple) question.

I'm happy to have finally received a response, and thankful to the agent responsible for resolving my problem... but it's disappointing that it took this much effort on my end to have them sort this out. They say it was human error, but the end result was that they didn't help me even after contacting them through multiple support venues over an extended period of time.

For those looking to buy from BenQ, I'd hazard to guess that they're usually fairly responsive and I just slipped through the cracks. Just know that if it happens to you, you're probably not going to get an answer unless you complain.

Ordered a mousepad last Thursday, the site says it ships in 2-3 days, it's been about a week and it's still processing.

First off, when their products work they are great. AND when you can get a hold of a person their services is typically great. But the trick is getting these results. I've owned multiple projectors and every one has had a problem. The last one, the ht3050 has lasted (the others only 6 months or less) 3 plus years. But unlike most projectors the bulb never goes dim and poor picture. Nope. It blows up. Every. Single. Time.

Then when you try to get a hold of BenQ support they don't answer. I've sent 3 emails and have been on hold for over an hour and 20 minutes. No answers and their answering service hangs up on you. Again I love the products when they work and actually want to try their ht3550 (it had a different bulb and looks awesome) but I can't even get their sales people to answer the dang phone.

I guess this guy's going to move on to a company that actually cares about service and wants my money.

Non Responsive

I have reached out multiple times to their support with no reply on a service question for a projector. First one was sent 12/31 and as of 1/21 not a peep.

They do not deserve one star.

The instructions to set up color calibration with the monitor I purchased was useless. Because I do not have a cd rom drive I could not access the information on the disk.

No where was there any information informing where a person could locate these instructions else where.

I have tried to get through to this company on 3 different phone numbers for 3 weeks. I am told all agents are busy, and all the message inbox's are full. The first time I've been able to be placed on hold, is right now (I've been waiting 3.5 hours!).

I've also emailed the company on 3 different emails - none of which have received a response.

Even if I got my monitor to work properly I don't think I can handle looking at it because I'm reminded of how outraged I am with their customer service.

I have purchased over the last couple of years 2 4k refurb monitors and 1 refurb projector. Zero problems with any of them. They arrived in perfect condition. Thanks Benq.

I recently had a problem with my FK1 Mouse from BenQ-zowie.

I sent them the mouse and in 3 days they were sending me a brand new one.

Good to know i can count on them.

UPDATE: 8/24/2021 The company is now trying to sue us for a product they even admitted in writing we never received. Thankfully, the law firm repping them has spoken to my attorney and realized what a scam this is. Avoid this company at all costs if they reach out to you asking to 'review' their product.

I used to think highly of BenQ but after two times now of them claiming to send a product to review, they never sent them and then had the audacity to claim they did and bill me for them. This is pure fraud as I even have the email from them admitting they had never been sent to me.

benqdirect says that they have an overnight priority delivery, i ordered the monitor on June 24, 2019. It is already July 8, 2019 and my order has yet to arrive.

Well...we loved the projector and realized that we would have preferred a short throw instead. We called and asked if we could exchange it and the first representative said we could...however the when we called back the second representative said we could not. So I am giving customer service 3 stars. The projector gets 4 stars although we are not using it much.

Save your money and buy from Amazon or other big chain stores although you pay a couple of dollars more.
For any reason If you decide to return the product, you will have a zero chance.