BenQ Direct USA Avis 1 261

I wish I could give this place 0 stars. This was one of the worst companies I have ever dealt with. So on 12/8 I ordered a monitor for my son for Christmas. It said it was ship in 2-3 days. Over a week later I saw it had not shipped yet and called the company. They informed me that it was on backorder until mid January. I received no notification of this, no email or anything. I was basically told "a lot of people were affected by this I don't know what to tell you". So Christmas came and my son was disappointed as you would expect because this was the only thing he really wanted. He found the monitor somewhere else and wanted to cancel with this company. I called in on 12/27 to cancel, was told I would get a refund in a week. A week passes, I get an email that the monitor shipped. I called and asked what was going on. I got another well it shipped and there is nothing we can do about it so you will just have to send it back when it arrives. So monitor comes, I ship it back, expecting a refund to come. Nope, still sitting here today 1/24 with no refund. I have called to ask what is going on and been hung up on, yelled at, talked over, and no answer to when I am going to get my refund. This company is a fraud and has the WORST customer service I have seen. Do you business somewhere else.

Product was delivered as advertised. Let you know later how it performs over time.

They waited 2 months to tell me my product wouldn't ship. I missed out on a bunch of other deals and then they canceled my order. I highly recommend not using them if you actually want to use a product.

I have a dead pixel on my BenQ that will not go away. While i am happy with the projector, this one pixel has been a eye sore.

The BenQ team was very responsive and helpful! Product was perfect and exactly what we expected. Thanks to the team for their great support and follow through.

We received excellent sales support and a lot of product knowledge. We'll definitely come back to BenQ again.

Great prices, great product

I ordered a monitor and it came right on time. They were very easy to deal with.

I have been using BenQ projectors for almost 20 years and have probobly purchased over 30 in that period for my Sports Bar, on the island of St. Thomas, USVI, we run 4 at a time for almost 20 hours a day. Any time we had a problem BenQ always stood behind there product. Would not even consider using another product.

I needed to get a new bulb after "compatible" from another vendor burned out after 30 days. They shipped me a OEM blub within days. It did not work. So I have to work with technical service and send the projector for repairs.
Some how it arrived working. They checked and shipped it back and it working great! I was kept informed and they did a great job. No charge for repair. Best experience I have had on service on a electronic device.

Having a calibration problem with a brand new SW320. Tech support does not seem to be able to help...I get different answers based on who I talk to. I may have found a work-around on my own, but it should not be necessary based on the performance specifications and instructions provided with the product. Calibration and validation only seems possible with a DisplayPort connection. An HDMI connection will not validate. I have requested and RMA for replacement with another brand new SW320, but I have not received a response.

Here's the thing. BenQ sent me $25 off purchase of $25 or more coupon code for shipping delay during black Friday week. I think code was WEARESORRY. Understood, so went to their website and order couple rhi gs from accessories, apply coupon code, damn code doesn't work. Code not valid. Talk about service, then apology email w code, but wait code will not work.

First I will say I was very pleased to actually talk to a live English speaking person. Secondly they had a sincere desire to help solve my challenges. Thirdly, they were unable to satisfy my needs and further there would have been no need to have support after the sale if there had been someone engaged prior to the sale.

Definitely worth the price!!! I can't believe my eyes. Great product, quick delivery and amazing product.

Simple call to Sales. Very courteous.

Shipped over night !!

I ordered my display and was never informed that the item was on back order. Ended up canceling and going with a competitor who could ship promptly.

The bulb was misaligned in the assembly, leading to a dim projection.

Luckily I was comfortable pulling it back out and, when comparing to the original, I could see the misalignment.

Loosened up the assembly, reinserted the bulb and everything was ok.

Pretty poor that I had to do this.