BenQ Direct USA Avis 1 261

Minor issue with first projector sent. BenQ made it right quickly and professionally. I liked the return process. They immediately shipped a new unit, which included a label to return the old one. This is so much better than being charged twice or needing to first return the old one before the new one is sent out. An easy A+!

Ordered a refurbished projector. I was very pleased with the product, shipping speed, and everything. Even was able to use a discount code with Giving Assistant. Highly recommend!

Worst customer service of any company that I have dealt with! Seriously, so bad that I sold all four monitors I had from them and bought all new Alienware (which are 10 times better btw). I had a problem with my Benz screen after 10 months of having it and was needing the dead pixel fixed, which after two weeks and no response I have given up and sold them because even calling them lead no where. I have always stood by benq’s product , but after this experience of pure product detection and then the company that made it literally does not care. In the end, I will never shop from them again as I have realize there are many better gaming companies out there that make up to date gaming equipment and for a way fairer prize. Plus, I have dealt with their customer care and guess what? They actually care about their customers!

Shop else where. Trust me!

Received two damaged monitors back to back. Benq understood damages were through shipping. Was able to be helped amazingly with the third -- was sent with overnight shipping and better packaging. Monitor works great!

Great company with quality service

Order two refurbished monitors and received them in great shape with fast shipping too, about 3 business days. Both monitors were in great shape physically but the panels were failing. One had many lines through it and the other had a big burnout in the top right corner. I used BenQ’s RMA service and receive two replacements today with no hassle. Both of these are perfect working monitors.

They provided fast shipping for a refurbished product, and it looked like new when I received it.

Excellent customer care. The equipment supplied by BenQ far surpasses anything you could purchase at a Besy Buy. The quality and hardware are legions above the rest.

Products arrived in a timely manner and the items were in perfect condition.

The Projector has very solid picture quality and the speakers themselves aren't too bad. Only complaint is the the brightness is a little low

Excellent projector, it did exceed all my expectations. Using it for home and backyard movie nights.

Best service ever!!! You will never regret choosing benq projector. Not only they sell fine products but also they care about how you do it afterward. Keep up the good work. I will keep doing business with you guys. Thanks. I appreciate your royal customer service.

This is first good Adobe RGB monitor I have ever purchased and I must say I'm very impressed with it. The colors are beautiful, I love the 3 different modes, Adobe RGB, sRGB and B&W. Very sharp picture, resolution is great. Very easy to calibrate with their Pallet Master Element software. Comes with good Hood and for the price it think it's a bargain and best monitor I have ever owned for Photo editing.

Excellent customer service and solid product. This is my first experience with BenQ and I have to say, they are awesome.

The part was exactly the way describe on the website. Put it in and worked great

I learned the hard way via BenQ to never purchased refurbished electronics. My new-to-me projector started flickering intermittently soon after purchase. I sent it back for warranty work and they said they put a new lamp in it. A few months later it started flickering again. It was beyond the 6 mo. warranty period so I just dealt with it until it came up with a message that it was time to replace the lamp because it had over 7500 hours on it! New lamp they said? I could have left it on 24/7 and it wouldn't have clocked those hours! Not to mention, how much had this thing been used before I purchased it. "Refurbished" takes on a whole new meaning. This projector had to have been used for years before I bought it. That's crazy!!! They wouldn't warranty it. They said they put a new lamp in it and that's that. Shady. How else do you put it?

This is the second projector I purchases from BenQ. Excellent company. Excellent projector. I would highly recommend to anyone interested in a quality project at a reasonable price.