BenQ Direct USA Avis 1 261

Incompetent when dealing with clients who have a lower level understanding of tech. The staff was rude, unhelpful and painfully slow in a very typical we are Wall Street Big your not relevant to my revenue stream sorta way. I will try and not buy products through them in the future. Instead of simply telling us how to get our Google Jam board up and running in what should have been a one hour trouble shoot tops... the sales/ technical support staff fell short in more or less all ways and has yet to follow up on if the board is working. Thankfully we figured the problem out without them after the product arrived 4 days late which was followed by 3-4 days of fiddling on our own accord until we figured out the issue we are now over a week behind in production.

When they say we'll get back to you tomorrow, they are lying... or they just forgot I'm not sure which of these two possibly answers is correct. but neither is a show of competence or customer concern.

Also, how rude they where along with their lack of willingness to just solve our issue/ issues instead of passing the issue or issues to the next guy is a problem... it's clear they don't have an interest in working with small businesses. Divert your business to a smaller business who is aware of their own operations... they clear don't know what the right hand is doing when the left hand is in action.

quick response to order, equipment in excellent condition.

Great light, bright and wide area lit. Best desk lamp I’ve ever had.

I was recommended by a friend to check out the refurbished products and found exactly what I was looking for. now I have a dual screen setup which works for both my homework and gaming.

Decided to try refurbished 27 inch photo monitor. BenQ sales & tech support were great, both before & after purchase. I used the BenQ software for calibration, and after 2 attempts the monitor calibrated just fine. Found that my previous monitor was significantly "off". I am very pleased to have such a sharp monitor. Setup was easy. My only regret is not purchasing a larger monitor.

We love our BenQ Monitors! We have a total of 5 and they are great! We have two BenQ SW2700PT 27" that gives us 99% Adobe RGB Color space for our Photography work and three BenQ PD2700Q 27" 1440p Professional Designer Monitors as our secondary monitors and for work stations that don't require 99% Adobe RGB. We replaced our Apple 30 monitors that were not only getting old, they were using a lot of power. They are a great way to go not only for the price, but for their energy efficiency. A BIG thank you to Art Suwansang for turning us on to the BenQ's. He really knows his stuff and is a great resource. BenQ is the BEST!!!

Monitors were shipped quickly and packaged securely

Products as described. Great discount at the time. Fast shipping

Monitor is refurbished but is good as new, works well

Minor complaint that shipping took longer than expected. Customers may be spoiled by super fast delivery by Amazon, and that is what I've compared BenQ shipping to. Otherwise I have no complaints about the service.

All support personnel were very helpful and met my requests and took care of all my questions to my satisfaction.

Remarkably quick processing and shipping.

I have playing Xbox 1 s on it and I have too say I love it

The website was easy to use and very clear!

After a 28 minute hold time, the customer service rep was incredibly rude when I called for a refund. He was demeaning, threatening and provided a fake name before je just hung up. Worst customer experience I have had in decades... so much so that I will never buy a benq product again. I made sure to tell my network the same.

I received the first monitor as a broken one. It was surprising for me specially because it looked like the break was not from the shipment handling as the box and the package looked okay. The monitor frame had a dent OUTWARD as if someone had inserted a screw driver on one side and bent the frame outward. A hit on the box from outside cannot do such a bend on the monitor frame. The monitor glass could not be understood as broken, until I powered it on.

I called helpdesk and an RMA email was sent to me after 4 days of calling. This was a delay I did not like and was almost going to call again when I saw the RMA email come in. THE RMA process is also not as streamlined as others as you have to provide serial number, product number and other info and send a filled up form before you can get an RMA number or a shipping label. My experience with others have been to call and provide just the order number. So it is a two step process and took a solid 4-5 days before I could get a shipping label. My deduction of two star is because of the above mentioned facts.

However, once I sent back the monitor, a second shipment was sent on the same day they received the monitor back. The customer service person was cooperative/polite in the discussions.
So the 3 stars.
Hopefully this feedback is taken in a constructive manner to improve the process.
Did I mention that the second monitor is as good as new? And it works fantastic.

Extremely impressed with the candor expressed by Your sales person (excuse lack of name as I’m away

He was direct in comparing the two 4K unit’s I was considering (it replaces a perfectly fine HD BenQ)

I bought a refurbed 8050 (?) and it’s a great system

My installer was equally impressed with the price and performance. When we had a setup question re keystone correction ( there is none) I called the same sales office and spoke to another who was equally supportibr

I ordered a refurbished projector from BenQ and it arrived when they said it would, in good condition and I saved $200 off the price of a new one. No complaints and I'd do it over again if I had to.

Awesome service
Great