Berkfield Home Avis 

Berkfield Home have been excellent communicators, answering me immediately and have just offered me a complete refund on a product that did not live up to expectations.
Well done!

Bought a garden parasol from this firm, contacted them to inform them I wanted to return the item, and right from the start was professionally helped to sort the matter out, I would definitely buy from them again with complete confidence

We purchased a table from Berkfield Home, there was an issue with it but BH dealt with it promptly and gave great customer service. Very reputable company.

Dreadful company. They are a third party on the Debenhams website. I ordered an item as it stated that the item was “sold and dispatched by them” 9 days later and the carrier still has not received the item in order for them to deliver it. The company is UK based as am I. In fact the item is dispatched by “Haba trading/Vida XL”, by far the shoddiest company of all. I would never have ordered the item had I known that this latter company, was involved. Berkfeild Home simply respond to my query by saying …once the carrier has the item, tracking will be updated!!! Awful service. Debenhams themselves, simply revert to their third party involved in the sal to give them updates. Both companies fail to recognise that the customer has waited far too long for an item and has wasted considerable time and effort chasing the various parties involved. I’m sure my request for a refund will be dealt with just as poorly.

Bought a metal fence from B and Q online. When it came it was obvious it was similar to the cheap crap you buy from China.
After several emails B and Q offered a full refund with no need to return. Promised within 5 days my £509.90 would be returned. This has not happened and after several more attempts to contact still no refund.
B and Q have lost all credibility with me and are not a good company to deal with.

Poor quality, thieves

Customer service is very poor. Firstly, they have no telephone access (only email). I purchased a side table and few months back, but only mounted it recently ( due to unforeseen personal circumstances). I wrote to them to ask for a small part of the table leg ( basically a tiny bit that was missing) and offered to pay for it. I was told by 'H' that this was not possible and that I would have to buy a completely new table! Be very careful with this company when you may need a spare part. I've never dealt with such a mean spirited business. They take your money, but beyond the 30 deadline, they will not deal with you if your furniture has a problem. Buyer beware!

Good customer service and provided a refund with unsatisfactory product.

Ordered 3 different items. 2 were wonderful, 1 wasn’t quite to standard however on raising this with customer services I have had swift and engaged responses to reach a resolution

Excellent customer service.

Refusing to refund and won’t collect the cheap rubbish. Im convinced they sold my details to a scammer who contacted me re return trying to get my bank details
Don’t be fooled by their reply- I have contacted them many times and they just say I should pay for disposal myself

I placed the order and had to cancel it. Berkfield replied to my email and have made the whole process do straightforward. If only every company had customer service to match this experience. Thank you Carol Nadh

Wanted to return an item as the colour just didn’t work, Holly was incredible we came to a solution and she was extremely helpful.

I received a very speedy reply initially and follow up replies were also speedy

I was offered options ( which I declined) but appreciated

Holly was very professional

Wow
Well what amazing customer service
It’s a little drawn out but amazing I received my full refund without the need to return the item which will now go to our local charity shop as of no use to me in the colour sent
Can’t recommend them enough !!

Customer service was professional and polite
I ordered the wrong size duvet set
The issue was resolved with a speedy resolution
Thank you Holly

The customer service team were excellent at Berkfield Home.

I would recommend the quality of the items. I purchased a balcony protector from Berkfield Home and also from one other company, the Berkfield Home product was far superior in quality, colour, strength and durability.

I would recommend Berkfield Home if you are looking for quality.

Although there were mistakes with the order Holly did her best to rectify things. Thanks

Had a complaint dealt with swiftly and professionally, got sent a refund straight away,great customer service team.

Great response time to my issue. It was resolved quickly and efficiently.