Although product was delivered a few days late, I found their customer service good. Product was excellent. I ordered 2 but due to lack of space needed to return one. This was easy and I was refunded... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I received a swift response to my email alerting a missing delivery. I then received clear instructions how to proceed with the complaint and then even when my form had not been filled in properly by... Voir plus
L'entreprise a répondu
I had ordered blinds online through Principles/Debenhams. They were supplied by Berkfield Home. I understand now Debenhams act like a marketplace rather than andvend supplier. The blinds didn’t turn o... Voir plus
L'entreprise a répondu
I ordered a bathroom cabinet with a mirror on the front. However this arrived in about 6 pieces and was so heavy, I expected a cabinet ready made not in pieces. Customer services was very helpful and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Coordonnées de contact
Unit C3, Optimus Way, LE3 8JR, Leicester, Royaume-Uni
- support@berkfieldhome.com
- berkfieldhome.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Excellent service
Excellent service. Quick reply to emails. I would highly recommend buying from here
16 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Michelle, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
First class customer service
First class customer service.
Very friendly, professional and quick to respond to any queries.
15 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Joyce, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Return of unwanted goods
The lady Holly that was dealing with return of goods and full refund,done an excellent job.Had no problem at all and she handled it with professionalism and care.
15 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Rachel, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Good customer service
Unfortunately I needed to return some goods as they weren’t as I’d expected from the image I’d seen on line. However, the customer service representative was very helpful, courteous and prompt in her responses. We reached an agreement and I accepted partial refund whilst keeping the goods, which worked well for me as I can find another use for the items bought and saved the hassle of returning them.
14 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi there, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Bad quality
The quality of the goods I bought is awful. Two of the items were damaged. One had a scratch mark in a prominent place and the other had a broken piece resulting in being unable to build. I am waiting for another two items to be delivered and am not confident that they will be in perfect condition. The three items built so far do not justify the unrealistic elevated price shown before they were ‘heavily discounted’ in the Debenhams sale. I thought anything sold via Debenhams website would be of a high quality but these furniture items have proved me wrong. I have given 2 stars because the customer service team responded quickly and resolution was reached for the damages goods.
12 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Lisa, thank you for your review. We are very sorry to hear that some of your items arrived damaged and did not meet your expectations. We appreciate your kind comments about our customer service team and apologise for the inconvenience caused. If there is anything further we can assist with, please contact us at support@berkfieldhome.com.
Kind regards, The Berkfield Home Team
I very prompt efficent service
I very prompt efficent service, good to do business with, friendly staff to deal with. Thank You
9 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Janettte, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Prompt response and service regarding request for refund
Holly, Customer Services Co-ordinator was very prompt and efficient when dealing with my request for a refund via email. We were able to reach an amicable solution regarding the items ordered and I am now keeping the items rather than returning them. The communication between myself and Holly was friendly, constructive and I am extremely happy with the service provided.
9 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Kath, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Quick to reply great service .
9 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Tracy, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Great customer service
Great customer service. Holly was brilliant at getting back to us straight away.
8 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Emily, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Refund
Berkfield Home customer service has been excellent - thank you Holly.
Issue with faulty table resolved promptly.
6 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi there, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
I had an item I needed to return
I had an item I needed to return, the correspondence and communication was very good and fast and the request was resolved
30 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Catherine, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Unfortunately the two item I purchased…
Unfortunately the two item I purchased were not suitable for the area . I found the response time very quick and after a few emails the outcome was very satisfactory. Thank you for trying to resolve the matter.
29 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Sharon, thank you for your feedback. We are pleased we could resolve the matter quickly. Kind regards, The Berkfield Home Team.
Excellent products, outstanding service
Excellent products, and outstanding customer service - can’t fault anything at all. Highly recommended.
27 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi, thank you for your 5-star rating. We really appreciate it! We’re glad your order arrived, and you are happy with the services. Thank you, The Berkfield Home Team.
Great customer service
I had some issue with a bench i bought, but customer services were really helpful and friendly. They sorted my issues the same day.
26 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Darren, thank you for your positive review. If there is anything we can do to improve to reach a 5* rating, please let us know by emailing us at support@berkfieldhome.com. Kind Regards, The Berkfield Home Team.
Holly was very quick to respond to my…
Holly was very quick to respond to my email when we had an issue and provided a suitable solution for me.
24 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Kathryn, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Réponse de Berkfield Home
Hi Mae, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Despite issues with item company handled refund request well
Bought through a third party website (B&Q), was an issue with the item being larger than advertised which unfortunately made it unfit for purpose but customer service were quick to respond and tried to resolve before eventually providing a full refund. Item was good quality and as advertised minus the size issue.
23 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Adam, we appreciate your review and will be sure to share it with our team. Please do not hesitate to get in touch with us if you need assistance in the future. Best regards, The Berkfield Home Team.
Super professional company ,highly…
Super professional company ,highly recommended
22 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Iz, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Berkfield Home (via debenhams) incorrect item delivered and poor customer service.
Berkfield Home (via debenhams) delivered the completely wrong order. I ordered a bed and they delivered a speaker stand. I didnt open the flat packed package within the 14 days of delivery because we were decorating the room. When I discovered they had delivered the wrong item, I went through the appropriate process and they offered 50% of the cost as a refund. And refused to collect the incorrect item. This offer was far less than 50% of the item I had paid in full for. Leaving me considerably out of pocket and in possession of an item that was useless to me. Clearly issues in their warehouse and customer service. Wouldn't buy anything associated with them again.
22 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Nancy, thank you for your review. We are sorry to hear that our team has not yet resolved this issue for you and for any inconvenience and disappointment caused during your ordering experience with us. So that we can look into this as soon as possible for you and provide a resolution, please could you contact us with your order details at support@berkfieldhome.com. Kind regards, The Berkfield Home Team.
Fantastic service
The blind arrived in good time and all issues were resolved with kind efficiency. Very happy with the outcome and service.
22 avril 2026
Avis spontané
Réponse de Berkfield Home
Hi Al and Bec, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
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