Although product was delivered a few days late, I found their customer service good. Product was excellent. I ordered 2 but due to lack of space needed to return one. This was easy and I was refunded... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I received a swift response to my email alerting a missing delivery. I then received clear instructions how to proceed with the complaint and then even when my form had not been filled in properly by... Voir plus
L'entreprise a répondu
I had ordered blinds online through Principles/Debenhams. They were supplied by Berkfield Home. I understand now Debenhams act like a marketplace rather than andvend supplier. The blinds didn’t turn o... Voir plus
L'entreprise a répondu
I ordered a bathroom cabinet with a mirror on the front. However this arrived in about 6 pieces and was so heavy, I expected a cabinet ready made not in pieces. Customer services was very helpful and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Coordonnées de contact
Unit C3, Optimus Way, LE3 8JR, Leicester, Royaume-Uni
- support@berkfieldhome.com
- berkfieldhome.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
Excellent customer service from Holly with an item that didn't suit our needs. Very quick to respond to emails and a satisfactory outcome.
15 juin 2026
Avis spontané
Réponse de Berkfield Home
Hi Suzanne, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
The customer service is excellent
The customer service is excellent, very helpful! And human, it's not an automated service and it does really resolve your queries!
12 juin 2026
Avis spontané
Can’t fault Customer service they got…
Can’t fault Customer service they got back to me each time within 24hours and the issue has been resolved.
12 juin 2026
Avis spontané
The table was not the right colour
The table was not the right colour
Holly was very good and doing a return was easy and not stressful
8 juin 2026
Avis spontané
Purchased from this company through…Debenhams
Purchased from this company through Debenhams had a problem with my order got in touch with Berkfield Home by email they were very fast coming back and sorted the problem for me very quickly. I would have no problem purchasing from Berkfield home company again. Thank you so much
2 juin 2026
Avis spontané
Réponse de Berkfield Home
Hi, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
The Customer service were really great…
The Customer service were really great dealing with my item that I wanted to return.Really professional. Had a great experience
4 juin 2026
Avis spontané
Réponse de Berkfield Home
Hi, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Where do I start!
Where do I start!
Customer service non existent, I ordered a robot mower garage which has gone missing
Never delivered.
Trying to contact berkfield home is impossible. I ordered an alternative from amazon got it the next day.
Would I order off Berkfield home in the future ( definitely not)
Guys think twice about ordering off this so called company.
If they continue to treat their customers like they treated me, they will not be around for long that’s for sure !!
MY ADVICE STAY WELL CLEAR OF BERKFIELD HOME
Update they replied to this review asking me to email , I have emailed them about 40 times
Holly does not answer emails , they are just a wish wash company now having to take court action
28 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi, I am very sorry to hear this has happened however, we do appreciate you bringing this to our attention. If this has not yet been resolved, please email us at support@berkfieldhome.com. Thanks, The Berkfield Home Team
We had a delivery of garden chairs but…
We had a delivery of garden chairs but weren't keen on the quality. We contacted Berkfield Home and Holly has done everything in her power to sort the issue. Excellent customer service!
27 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Customer service has been brilliant
Customer service has been brilliant, swift and understanding throughout.
I would highly recommend this company and will be purchasing of them again in the future
28 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Mace, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Brilliant customer service
Brilliant customer service - had an issue with my order and they were very responsive and offered an acceptable resolution
28 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Happy to recommend. The company takes customer service very seriously.
Have purchased several items and been very happy with the quality and value of the products. The only time there was a problem with the item, the support from Holly was excellent and she resolved the problem quickly. I was very happy with the outcome.
27 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi there, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Customer Service
i received a damaged tv unit and Holly in Customer Service was very prompt getting back to me, she was very helpful and straight forward instructions, very stress free, her advise was very good and appreciate her time for helping me. Thank you again Holly great Customer Service.
26 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Debbie, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Great customer sense
I received great support from the team, fast responses and supportive solutions.
23 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Paige, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Brilliant service from beginning to…
Brilliant service from beginning to end. Customer service dealt with my issue politely, promptly and with e good outcome.
Not many companies are as efficient these days as this one
20 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Michelle, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Horrific customer service.
The wrong product was delivered. No responsibility taken and the audacity to leave me with the product as a courtesy!! I do not want it!!
Horrific customer service.
Full refund not provided.
13 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Christine, thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Refund process could be simpler.
The items I ordered didn't quite match what I wanted colour-wise. I requested a return label to send them back for a refund. I was offered a discount. I refused. I was offered a bigger discount. I refused because I didn't want or need the product, as it was never going to be used. I just wanted a full refund, which I finally got. Customer service was prompt in communication and helpful and apologetic. But if I'd been offered the full refund from the start, it would have saved time and effort for all concerned. I would use them again, as there was no criticism of their customer service.
13 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi there, we appreciate your review and will be sure to share it with our team. Please do not hesitate to get in touch with us if you need assistance in the future. Best regards, The Berkfield Home Team.
TV Cabinet
I ordered via Debenhams and received my TV Cabinet just a few days after ordering. Unfortunately my item has arrived slightly damaged and with a missing part. However, Holly from customer service has been great help in resolving the issue.
18 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Michal, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Purchased a couple of planters but…
Purchased a couple of planters but ended up wanting to return them. Process was easy and Holly and the team were very helpful
11 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Daniel, thank you for your review, I will be sure to pass your feedback on to our team. If you do need any help in the future, please do not hesitate to contact us. Kind regards, The Berkfield Home Team.
I found my experience great
I found my experience great, especially the quick and appropriate response from Berkfield 's customers service. Their team replied in minutes, on Sunday morning, when the most of customers' services usually closed. My order was delivered promptly, unfortunately, it didn't fit to my purchase, and I had to return it back. The refund was issued on the same day as soon as I contacted their customer service, to my full satisfaction.
17 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Leo, thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team. Kind regards, The Berkfield Home Team.
Refund was straight forward great…
Refund was straight forward great service
17 mai 2026
Avis spontané
Réponse de Berkfield Home
Hi Lewis, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
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