Berkfield Home Avis 

I had purchased a fence panel which I thought was suitable for the job.

It arrived on time and all in good order.

Unfortunately when came the time to erect the panel it was not fit for purpose and sadly I had to return it.

That process was handled efficiently and professionally by James.
Thank you for a stress free process and I am looking forward to my refund in full.

Thanks again !

Excellent Customer Service. Speedy response to query and a resolution that suited both parties was completed.

Please do not waste your time ordering from this company. The product was late, was missing integral parts, very poor quality and to top it all, I find the company deceitful. I contacted Debenhams Market place and the seller direct. After stating that they were unable to send the missing parts, they offered a reduced price of 25% off, then offering 50% off after I declined and then finally offering 100% off and a full refund and to keep the product (which is just a pile of cheap wood). I accepted and asked that it be transferred back to my PayPal account. Next thing, I happened to notice an email from Debenhams for an unsubstantiated amount on a Debenhams gift car in lieu of cash refund. I raised a claim with PayPal requesting said company refund the amount to my PayPal account in cash and am currently going through the process. The seller lied and shared some fake documentation stating I accessed their returns portal and requested a gift card with a ~30% increase on the original price. It’s a lie. I only contacted them direct as initially I was keen to receive the missing parts and enjoy my product (which later became clear that it wouldn’t have been able to be built anyway due to the appalling quality and instructions). PayPal and seller are now telling me I need to return the item which will cost me about £50. I’ve declined and I have a feeling that PayPal is going to side with the seller. I won’t use Debenhams, berkfield homes, Vida XL (manufacturer) or PayPal ever again. Why is everything turning into a scam nowadays and who is there to protect consumers?

I had ordered some fencing which I thought was right for my garden but when it arrived it wasn't going to serve the purpose - no fault of Berkfield. When I asked for a refund, they looked into my problem and offered me a partial refund with no return of the item. This ws a very satisfactory outcome and I would not hesitate to use them again.

While the product I ordered was terrible, the customer service was second to none in helping me process my refund. The product material was cheap, difficult to assemble, damaged and the fit and finish poor. I contacted customer service to ask for a refund and Holly went above and beyond to help resolve this for me.

Very happy with customer service had an issue with my order and was swiftly dealt with by holly in a very professional manner

Great customer service. Answered queries quickly and resolved issues. Good communication around delivery and status.

I can’t fault the after service when I had a problem. Holly at the customer service team went above and beyond to help.
Credit to her for the service!

I’ve been in touch with Debenhams to arrange a return plus a refund. This is from your business. It’s been over a month now and I’m still waiting. It’s taking up most of my small kitchen as I have nowhere to store the double bed !

Prompt response to a problem and then dealing with the problem satisfactorily. It could not have been handled any better.

This was received but my comment stands in regards to the communication between shipper and Evri. Please don’t say shipped and tracked until it really is. …. item was apparently 'shipped' but the delivery agent did not receive it. No helpful response from Berkfield, who have just said - use the Tracking Number. I did, and have kept checking, and there is nothing to track because their delivery agent (EVRI) has still not received the item a week after sending the tracking details. Berkfield is apparently a B&Q Verified Seller, which is why I placed the order. It's not a great look, as I am now spending time chasing an item (or my money back) that I need urgently, and ordered online to save time. Never again.

I was offered money back rather than sending the product back to save on transport costs which I thought was good and a good compromise after the delivery was delayed and the customer service was helpful

The experience i had with james from returns was excellent all way through . Could not of asked for a better person .. 5 star,s from me Excellent..

Excellent customer service. Replied very quickly.

The furniture I ordered was no longer needed. I emailed to ask for a refund. Holly responded quickly and was able to issue the refund. She was friendly and efficient in all communication and my concern was resolved to my satisfaction. Thanks Holly.

Having been disappointed with the furniture product I ordered I asked to return it. After a few efficient and helpful email exchanges, the Company offered a full refund instead of me having to repack the item and for Berkfield Home to have arranged couriers to pick the item up. Whilst being disappointed with the product, I was impressed with the efficiency and helpfulness of the customer service I received from James.

Although the product I ordered was returned, the process was very straightforward and the customer service team were excellent.

The bed frame I ordered did not match up with the mattress I also bought through Debenhams, unfortunately the sizing was not right when advertised. After contacting Berkfield Home directly they tried to resolve it by part refund but when I requested a full refund this was promptly agreed and I have now received it. Communication from the start was good and I am happy with the outcome.

Two very big parts were missing fron the TV cabinet (the top and back) I asked for the missing parts be sent or a replacement tv cabinet to be sent, but all they said was I could have 25% and then 50% refund if I kept the cabinet . What a joke the cabinet was totally unusable

Shocking missing parts. They were more interested in giving me a slight refund than sending me one missing parts.