Svindel firma Har bestilt. Og betalt for tilbud på 2 x creme + 1 børste . Varen er ikke modtaget og de har trukket beløbet 2 gange mes 14 dages mellemrum. Hold ker langt væk Der er nu lavet en i... Voir plus
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Lisez les avis des autres
Purchased a skin for my sons playstation as a birthday gift, was sent the wrong one for his playstation type. Contact them apparently they resent the right one, Waited on its arrival for it to be a co... Voir plus
L'entreprise a répondu
Can’t seem to find this shop anywhere. URL keeps saying shop and product don’t exist. At some point I thought I’ve been scammed and just gave up only to get a notification today that it’s been handed... Voir plus
Can’t fault this service - received my Batman phone case but within a fortnight the Batman logo had come loose - without hesitation a replacement was sent free of charge and since then, no issues!... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Best-Skins, we take pride in offering High-Quality Fashion Phone Cases, AirPods Cases, Accessories, and Vinyl Skin Stickers Decals for all your electronic devices.
Coordonnées de contact
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Royaume-Uni
- support@best-skins.com
- best-skins.com
2,7
Bas
37 avis
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Will not be proposed to others
After one month i have not received my order. No comments
8 avril 2024
Réponse de Best Skins
We're truly sorry to hear about your experience and the delay in receiving your order. This does not meet our usual high standards of service, and we apologize for any inconvenience caused. Please contact us directly at support@best-skins.com with your order details, and we'll investigate this matter urgently to ensure it's resolved promptly. Your satisfaction is very important to us, and we appreciate your patience and understanding.
item as desccribed.
5 avril 2024
Réponse de Best Skins
Thank you for your feedback. We're glad to hear that the item met your expectations. If you have any further questions or need assistance, please feel free to reach out to us at support@best-skins.com. We're here to help!
Réponse de Best Skins
Thank you for your feedback! We're glad to hear that you like the tuff phone case. We apologize for the delay in delivery. We're constantly working to improve our shipping times and appreciate your patience. If you have any other feedback or need assistance, please don't hesitate to reach out to us at support@best-skins.com. We're here to help!
Réponse de Best Skins
Hello there!
We're thrilled to hear that you're enjoying our cases and finding them to be of excellent quality. Your satisfaction means the world to us, and we're delighted to have met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Regards,
Yuki
Best-Skins
I ordered a iPhone 13 Chanel phone…
I ordered a iPhone 13 Chanel phone case. They sent me wrong case. They want me to pay to return the mistake they made. Customer service terrible
23 mars 2024
Avis spontané
Réponse de Best Skins
hello,
I understand your frustration. It's disappointing to receive the wrong item and then be asked to pay for the return shipping. That doesn't sound like the level of service we strive for. Please reach out to us directly with your order details, and we'll work to resolve this issue promptly and ensure you receive the correct item. Your satisfaction is important to us, and we apologize for any inconvenience caused.
Regards,
Yuki
Best-Skins
Love the product
Love the product. The only reason I am not giving 5 stars is because I received the wrong item but customer service was great and had the correct one sent to me right away.
21 mars 2024
Avis spontané
Réponse de Best Skins
hello,
We're delighted to hear that you love the product! While we regret the inconvenience of receiving the wrong item initially, we're glad our customer service team could swiftly resolve the issue for you. Your feedback is valuable to us, and we appreciate your understanding. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
Regards,
Yuki
Best-Skins
It took a week plus just to ship some…
It took a week plus just to ship some overly priced stickers. Completely ignored my request for a refund! Other than that it was a GREAT experience
4 décembre 2023
Réponse de Best Skins
hello,
We're sorry to hear about the delay in shipping and the oversight regarding your refund request. This doesn't align with the level of service we aim to provide. Your feedback is important to us, and we'll use it to improve our processes. We're glad to hear that despite these issues, you had a great overall experience. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out.
Regards,
Yuki
Best-Skins
I ordered the item for my grandson for…
I ordered the item for my grandson for Christmas. The delivery time was by 15 December, I received the item on 27 December. My grandson who believes in Father Christmas was very upset when I told him that there was some problems with the elves!
28 novembre 2023
Réponse de Best Skins
hello,
We're truly sorry for any disappointment caused by the delayed delivery, especially during such an important time like Christmas. We understand the excitement of giving gifts, and we regret any inconvenience this may have caused for your grandson. Rest assured, we'll do our best to ensure smoother delivery experiences in the future. If there's anything we can do to make it right or assist you further, please don't hesitate to reach out.
Warm regards,
Yuki
Best-Skins
Nice design poor manufacturing.
The wrap looks very nice. But it was cut incorrectly so it doesn't fully match. The corners of it before installation snapped. And it has caused my Xbox to keep heat inside a little more than before.
27 octobre 2023
Réponse de Best Skins
hello,
We're sorry to hear about the issues you've encountered with our wrap. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Quality control is paramount to us, and we'll investigate this matter further to ensure it doesn't happen again. Please reach out to our customer service team for assistance with a replacement or refund. We appreciate your patience and understanding.
Best regards,
Yuki
Best-Skins
Réponse de Best Skins
hello,
We're thrilled to hear that the Batman phone case was a perfect fit for your brother's phone and made for a great birthday gift! Thank you for choosing us to be part of his special day. If you ever need anything else or have any questions, feel free to reach out. Wishing your brother a fantastic birthday filled with joy and superhero adventures!
Best regards,
Yuki
Best-Skins
Waiting for too long
Waiting for too long and still have not received my package. Helpdesk claims it’s on its way but it’s already taking about a month. Probably because it’s fabricated in China.
24 octobre 2023
Réponse de Best Skins
hello,
We sincerely apologize for the delay in receiving your package, and we understand your frustration. We acknowledge that a month is an extended period, and we share your concern. Our team is actively looking into this matter to ensure a resolution.
If you have a tracking number, please provide it, and we'll investigate the current status of your shipment. Additionally, we'll escalate this issue with our shipping partners to expedite the process.
We genuinely appreciate your patience and understanding during this time. If there's anything else we can do to assist you or provide further information, please let us know. Your satisfaction is our priority, and we're committed to resolving this issue promptly.
Best regards,
Best-Skins Customer Support Team
Can’t fault this service
Can’t fault this service - received my Batman phone case but within a fortnight the Batman logo had come loose - without hesitation a replacement was sent free of charge and since then, no issues!
Amazing product and amazing service.
6 octobre 2023
Réponse de Best Skins
hello,
Thank you so much for taking the time to share your experience with Best-Skins! We're thrilled to hear that you're pleased with our service. We apologize for the initial issue with the Batman logo, but we're glad we could quickly provide a replacement at no cost. Your satisfaction is our priority, and we're delighted to know you've had no further issues.
If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope you continue to enjoy your Batman phone case!
Best regards,
Best-Skins Customer Support Team
Réponse de Best Skins
hello,
Thank you for your positive feedback! We're delighted to hear that you're pleased with your purchase from Best-Skins. If you ever have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority.
Best regards,
Best-Skins Customer Support Team
Looks and feels like the picture!!
Looks and feels like the picture!!! Very excited and happy with my purchase. Shipping took a little longer than expected but satisfied.
24 août 2023
Réponse de Best Skins
We're thrilled to hear that your purchase looks and feels just like the picture! Your satisfaction is important to us, and we aim to deliver products that meet your expectations. We apologize for any delays in shipping, as sometimes unexpected circumstances can affect delivery times. Your patience is greatly appreciated.
If you have any more feedback or if there's anything else we can do to enhance your shopping experience with us, please don't hesitate to let us know. We value your input and are committed to continuously improving our service.
Thank you for choosing our product, and we hope you enjoy it to the fullest!
Best regards,
Best-Skins Team
I liked the cover and this is the…
I liked the cover and this is the second time I ordered it although this time the Bat symbol was crooked and not properly centered across the width of the cover.
27 septembre 2023
Réponse de Best Skins
I'm sorry to hear about the issue you encountered with the Bat symbol on your cover. We appreciate your continued support as a returning customer, and we apologize for any inconvenience this may have caused. Our goal is to provide you with high-quality products, and it seems we fell short in this instance.
Please reach out to our customer support team at your earliest convenience. We would like to make this right by either providing you with a replacement cover that meets our quality standards or offering a suitable solution to address your concern. Your satisfaction is important to us, and we value your feedback as it helps us improve our products and services.
Thank you for choosing our product again, and we look forward to resolving this issue to your satisfaction.
Regards,
Best-Skins Team
awesome case :)
Update: package arrive the same day! Bit long but from US to EU 4 weeks is good :) Happy with the product!
2 septembre 2023
Réponse de Best Skins
We have checked your tracking number and it shows that your order has been successfully delivered. Please contact the shipping company to inquire about your item. You can track your shipment using the following link:
https://parcelsapp.com/en/tracking/UR401992215DE
Warm regards,
Best-Skins Support
Réponse de Best Skins
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our phone cases. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your support! 😊📱👍
Warm regards,
Best-Skins Support
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