This is the second time I have used Best at Travel Incredibily good service and help received from Robert Santry when booking my holiday. He was extremely informative - he answered every question I a... Voir plus
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Lisez les avis des autres
I have always had excellent Service from all the staff. Maria has been very efficient and helpful. I get instant call backs with any queries i have. I wouldn’t hesitate in using Best At Travel and... Voir plus
Very fast quote. Vishali was determined to be the most competitive quote and she was ! A little bit pushy - ringing at 9.30am Sunday morning to follow up (!) but I did understand that the airfares d... Voir plus
Warren was really knowledgeable and took great care to book hotels which suited our budget and preferences as a family with teenage children. Great value and level of service. Good selection of flight... Voir plus
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À propos de l'entreprise
À propos de Best At Travel
Écrit par l'entreprise
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WHAT MAKES US BEST AT TRAVEL?
Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.
Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.
Our holidays:
At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.
Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.
Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.
Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.
Sensational Holiday Savings
Écrit par l'entreprise
- Luxury Holidays, Created By Experts For Less
- From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
- Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
- We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.
ATOL PROTECTED
Your holiday is in safe hands
Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.
Coordonnées de contact
7-9 Whitfield Street, W1T 2AS, London, Royaume-Uni
- 02038113499
- bestattravel.co.uk
4,8
Excellent
4 k avis
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Sales lady very efficient and…
Sales lady very efficient and understood our requirements
24 août 2026
Réponse de Best At Travel
Hi Shamin
We're so glad to hear sales agent Vishali provided excellent service and understood your needs.
Thank you for your kind words.
Kind regards
Sales operations
Went with best of travel last year to…
Went with best of travel last year to the Maldives last May . Had a lovely holiday . Going away next year with best of travel last. Never had a problem .
24 août 2026
Réponse de Best At Travel
Good afternoon Mr Barrow
We are so happy to hear you had a lovely holiday in the Maldives and are planning another trip with us.
We appreciate your kind words.
Kind regards
Sales operations
Good experience
Good experience, consultant done everything we asked and in good time with a sensible price too.
Very happy
24 août 2026
Réponse de Best At Travel
Hi Jamie
We're so happy to hear our consultant met your needs promptly and at a sensible price.
Thank you for your positive feedback.
Kind regards
Sales operations
Amazing customer service
Lauren has always been amazing when booking our holidays and one of the reasons we are a repeat customer when booking our Thailand holidays.
21 août 2026
Réponse de Best At Travel
Dear Mr Rosser
We are so happy to hear Lauren Barnes consistently provides excellent service for your Thailand holidays.
We truly appreciate your continued loyalty.
Kind regards
Sales Operations
Nothing was too much trouble for Vishali of Best at Travel
Nothing was too much trouble for Vishali as we changed our plans/itinerary a few times for our trip to Thailand.
Overall price beat several other agents and BA direct that we had looked at and happy with on paper the quality of the hotels and reviews plus an airline that us dinosaurs hadn't hear of but also has good reviews and is a direct flight.
We have used Best At Travel a few times and always been very satisfied
21 août 2026
Réponse de Best At Travel
Good Afternoon Mr Bentley
We are so pleased to hear that we could assist you with your Thailand trip, especially with the itinerary changes.
It's wonderful that we could offer a competitive price and that you are satisfied with the hotel quality and airline choice.
We truly appreciate your continued loyalty and positive feedback.
Our team will be sure to pass on your feedback to Vishali.
Kind regards
Sales operations
Réponse de Best At Travel
Good Afternoon Harnaik
Thank you for your positive feedback.
Kind regards
Sales operations
Matthew S was brilliant very patient…
Matthew S was brilliant very patient and tried hard to ensure we got everything we wanted at a great price. He was courteous, efficient and kept on top of responding promptly thank you!
20 août 2026
Réponse de Best At Travel
Dear Mrs Heyer
We are so pleased to hear that Matt Smith provided such brilliant and patient service, ensuring you received everything you wanted at a great price.
We appreciate you highlighting their courteousness, efficiency, and prompt responses.
Kind regards
Sales operations
Great professional service.
The phone was answered immediately. Luke answered my inquiry with great knowledge. Within 15 minutes, several resorts were emailed to me for me to choose from. The whole inquiry was treated with great professionalism.
The next day, I spoke to Anjam and booked our holiday; once again the whole process was very professional.
I would definitely recommend Best at Travel
16 août 2026
Réponse de Best At Travel
Good Afternoon Paul
We are so pleased to hear about your positive experience with us.
t's wonderful to know that Luke Tope provided you with such professional and knowledgeable assistance in planning your holiday.
We truly appreciate your recommendation and look forward to helping you again in the future.
Kind regards
Sales operations
Highly Recommend Warren Jackson
I found Best at Travel online as I was looking to book a multi-city Thailand holiday. My booking was managed by Warren Jackson who was excellent, very knowledgeable about Thailand, provided good advice and quickly prepared itineraries within the same day for me to review. He was friendly, understanding and excellent customer service probably one of the best travel agents I have dealt with in a long time! Booking process was easy and clear. Highly recommend.
19 août 2026
Réponse de Best At Travel
Good morning Lucy
We are so pleased to hear you had such a positive experience booking your multi-city Thailand holiday with us.
It's wonderful to know that sales agent Warren provided excellent service, demonstrating great knowledge and efficiency in preparing itineraries.
We truly appreciate your kind words and recommendation, it means a lot to us that the booking process was easy and clear for you.
We look forward to assisting you with future travel plans.
Kind regards
Sales operations
Best at Travel are super helpful and friendly
Best at Travel are super helpful and more than happy to re-quote numerous times to reach the perfect holiday package. This is our second time using them and cannot recommend them enough. They are also very competitively priced.
11 août 2026
Réponse de Best At Travel
Hi Mel
We are absolutely delighted to hear that you've had such a positive experience with us for the second time.
It's wonderful to know that agent Scott Owens dedication to finding the perfect holiday package and competitive pricing is appreciated.
Kind regards
Sales operations
Excellent service from Anjam!
17 août 2026
Excellent booking process
This assessment is for the process of booking a holiday. Neil Skeet was super efficient and the process was completed painlessly and well
18 août 2026
THESE ARE GOING OUT OF BUSINESS!!! NO REFUND FOR OVER 3 MONTHS!
THESE ARE GOING OUT OF BUSINESS!!!! DO NOT BOOK WITH THEM!!!
Like many others I am awaiting a refund from over 3 months ago!!! Numerous emails and the same ignorant replies saying they can’t process the refund until August 17th which has now passed and no communication to inform me of any delays.
Absolutely disgusting behaviour! They are illegally now keeping my money which should have been refunded 3 months ago.
The only solution now is a chargeback and to contact the Travel Ombudsman. These need to be reported.
———————————
UPDATE
Please accept our sincerest apologies that we have not been in touch before now.
Unfortunately, due to the amount of refunds we have had to process from the beginning of March there is a backlog, which we are trying to work through as quickly as possible. We are aware you were advised that your refund would be processed week commencing 17th August and we are truly sorry we were unable to process your refund in the timeframe previously provided.
Due to the backlog your refund is now logged for September. We are awaiting the exact date from management so this information can be communicated to you as soon as possible.
ABSOLUTE SCAMMERS
These clowns have no money to pay refunds back.
22 mai 2026
Avis spontané
Réponse de Best At Travel
Dear Dean Lee,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible.
Our Sales Operations team have confirmed to you that your refund will be processed w/c 7th September.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Very positive experience
Matthew was unbelievably helpful and patient with my ever changing requirements and really listened to what was important to us about a holiday. Didn't feel at all pressured and truly felt like he had found us the best deal he could. Very impressed so far with the service
17 août 2026
Gabby arranged our holiday last year…
Gabby arranged our holiday last year finding us a place we really enjoyed.We decided to use best at travel again this year and whilst Gabby was out of the office Maria coped admirably.Both girls are friendly,helpful and efficient and we have booked once again.Based on our experience we would not hesitate to recommend best at travel to other people.
Barry and Ann Turner
17 août 2026
Forever waiting on refund that’s not coming
Holiday cancelled by them. Still waiting on a 7.5k refund, 20 weeks later. Nobody can give us an answer on when we’re getting our money back.
They try to people please by telling you pure lies, dead lines come and go with no explanation. Totally awful company, unless of course you’d like to book!
You cannot talk to anyone because “the lines are busy”.
The law specifies all monies should be repaid in 14 days. 20 weeks is just not acceptable.
They tell you not to do a charge back as that will delay it further. This was supposed to be a trip of a lifetime instead it’s the worst nightmare ever
Update
It’s took a while but we have now received our full refund .
So all I can say is hang on in there folks .
10 août 2026
Avis spontané
Réponse de Best At Travel
Dear Linda Chapman,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing refunds as soon as possible.
You have been in direct contacted with our General Manager who personally contacted you to extend her apologies and provide an update on our position. The full refund was processed to your account on 28th August to bring the matter to a conclusion.
Once again we are sorry for any inconvenience that you were caused during this process.
Yours sincerely,
Best At Travel
Also waiting for my refund
Also waiting for my refund! Cancelled in June and was also told my refund would be processed on the 10th August, but to also allow a further 5 days for it to come through. Funds did not come through on the 10th August or 5 days later. Obviously I followed up with my agent and she advised, that there is a delay on refunds and it will be processed in September. Don’t know when in September, as I have not been given a date! I have emailed salesoperations@ directly and I am still awaiting for a reply.
Honestly, quite shocking! They demand their payments by specific dates, but when it comes to refunding, they cannot value the customer enough to refund customer’s money back at a reasonable and respectable timeframe.
Very disappointing and would appreciate that the Manager can contact me and reply to my email urgently.
Helen
17 août 2026
Avis spontané
Réponse de Best At Travel
Dear Helen Michael,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible.
Our Sales Operations team have confirmed to you that your refund will be processed w/c 7th September, which you have acknowledged.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Good luck trying to get a refund …
We have waited over 3 months for a refund from a holiday in May, despite numerous times chasing, we were advised it refund would be 17th August, now they have written to say 7th September. Absolutely disgusting trying to retrieve money.
We have used these a few times previously, but never again.
@bestst travel- yes your manager called me, only after I had complained, the fact of the matter is, her apology doesn’t change the fact that you have not kept your side and given the refund at the agreed date!!
Why should u be grateful that someone has. Asked me. If I hadn’t of called and complained no one would have contacted me
17 août 2026
Avis spontané
Réponse de Best At Travel
Dear Emma Carter,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible.
You have been in communication with our General Manager today who personally contacted you to extend her apologies and provide an update on our position. She confirmed to you that your refund will be processed w/c 7th September.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
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