Best Online Cabinets Avis 

368
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

BOC always provides the best service and products. They continue to support you through your entire project and even after if there are issues or questions. I just can't say enough about this compan... Voir plus

Noté 5 sur 5 étoiles

From the start, with very rough measurements; RB designed an awesome kitchen for us, maximizing space & making sure my special requests were done. He has been indispensable, all the way to the install... Voir plus

Noté 4 sur 5 étoiles

The service was outstanding. Every thing (and more) arrived on time and well protected. Malibu white- easy ashton grey- beautiful but harder assembly and some grooves were undersized requiring ext... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent product and service. The Malibu White Shaker RTA cabinets we bought were well designed, sturdy and had an excellent finish. This was a large order with a bunch of different pieces. There was... Voir plus

À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. Magasin de meubles

Écrit par l'entreprise

Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

368 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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4,3

Tous les avis

(368)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Service!! Great products.

We use the quality cabinets from Best on Line Cabinets on all of our projects.
It’s great to work with RB from B.O.C His experience and knowledge of the products has helped us grow our business.
RB actually answers his phone every time we call!
I know that doesn’t like a big deal…. but it is.
With service like this we can quickly move through design process and get the purchasing on multiple kitchen a week.
I highly recommend B.O.C and Rb for all cabinet needs!!
If i could give 10 stars I would!

Terry Turchin
RCA Construction and Abatement

17 septembre 2021
Noté 1 sur 5 étoiles

36 inch vanity cabinet

36 inch vanity cabinet: No interior support panel for cabinet or drawer glides. No assembly directions on website or on Youtube. No assembly directions provided with product. Bad quality plywood box- cam screws and cam locks could not hold. This cabinet will not be able to support a stone countertop and sink without added corner, middle and side supports. Front panel is not installed evenly. Doors are not installed evenly.

5 septembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Get them somewhere else

Took about two months longer then quoted and delivery showed up with a girl who told me to unload the truck. No lift gate. Total nightmare to deal with.

17 août 2021
Logo de Best Online Cabinets

Réponse de Best Online Cabinets

Hi Melanie,

Thank you for the feedback and we sincerely apologize that your order took longer than usual to be delivered. All our freight shipments include a lift gate delivery service which means the freight company is supposed to come with a truck with a lift gate to unload the pallet off their truck.

We are aware of the situation with the driver in this incident and how unprofessional and ridiculous her demands to ask you to pay her to help unload the items or to let you onto her truck to unload the items were. That is 100% unacceptable and not how the delivery of shipments goes. Our shipping broker has identified the driver and she has been reported. We contract out our freight shipment to third-party freight carriers and apologize on behalf of how they treated you and in no way reflects how our team treats our clients.

It was an uncommon instance and we'll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Noté 4 sur 5 étoiles

I ordered the RTA Fresno Grey cabinets…

I ordered the RTA Fresno Grey cabinets for a new install. Communication of order processing was good and the cabinets were delivered in seven (7) working days. The boxes were damaged during shipping but the cabinets were not. No replacements or returns were needed. The instructions for assembly are very bad, hard to follow and incomplete particularly with the lazy susan. We had to buy most of the hardware because what was provided was inadequate. The average homeowner with basic tools would not be able to assemble the cabinets. Upon opening a cabinet box, you will discover at least six (6) different lengths and types of screws with no identification. It is a complete guessing game as to where or how the screws are to be used. Assembly requires advance building knowledge and techniques with trade tools for correct installation and long lasting endurance. We did speak with customer service who was knowledgeable, prompt, helpful and courteous. Once assembled, the cabinets, along with the pulls and handles purchased through the website, are wonderful and would recommend this site for cabinets with caution regarding the assembly. The assembled cabinets deserve a 5 rating but the instructions and assembly process was so difficult and terrible the overall process should be rated a 2.

13 août 2021
Noté 5 sur 5 étoiles

Easy to assemble and install

Easy to assemble and install, good solid construction. When there was a defective part, Customer Service was quick to send a replacement part.

3 août 2021
Noté 1 sur 5 étoiles

Horrible customer service!!

Horrible customer service!! I may not be the greatest kitchen set up person which is why I've been calling before I purchased the items. Every time I call the gentlemen is always rude and giving an attitude. He's always advising me that the information is located in their website as if I didn't already do that plus the final time I called could hear him sighing throughout or conversation. Extremely unprofessional! I'm unsure if the person who answered was the same person or if there different people but if that's how this company engages in potential buyers, I will definitely look elsewhere based on my customer service experience!

13 juillet 2021
Avis spontané
Logo de Best Online Cabinets

Réponse de Best Online Cabinets

Hi Jayson,

Thank you for the feedback. Customer service is our top priority so we are shocked to hear you were treated this way. Although a lot of information is on our website, we are more than happy to answer any questions over the phone or help navigate you on where to find more detailed information on our website.

Noté 5 sur 5 étoiles

The idea to create kitchen online to me…

The idea to create kitchen online to me was terrifying, but I took a chance. The people i was working with on this project were very responsive to my emails, I called on the phone couple of times and staff were nice and patient, answered all my questions. I was picking cabinets myself and warehouse crew were super friendly and helpful. I love the way cabinets look. One thing I would like to improve were the instructions how to put the cabinets... more clearly, step by step ... I did it myself and it took me awhile to figure it out, but if you have a professional helpers that won't be an issue for you. Overall, cabinets look great, service was excellent. Thank you.

12 juillet 2021
Noté 1 sur 5 étoiles

Very disappointed

If I can give a zero, I would have. It took forever to get the cabinets and a total of 3 1/2 months to get the toe kick. The packaging was sloppy and there was damage done. The design is minimalist. I’m not happy with this company. These people can care less once you paid for the cabinets. Go somewhere else.

8 juillet 2021
Logo de Best Online Cabinets

Réponse de Best Online Cabinets

Hi Catherine,

Thank you for the feedback and we sincerely apologize regarding the lead time of the cabinets. Ready to assemble orders generally take 5-7 business days to process and prepare and pre-assembled orders take 7-10 business days. Once shipped, the estimated shipping time to Idaho is 2-4 business days. If there are any items out of stock, we will notify our clients immediately with an ETA on when they are expected to be back in stock or with alternative solutions. The toekick panel was unfortunately out of stock and several months out, however it was advised that it would be okay to ship it separately once it becomes available. Our warehouse packages the orders as best as they can to prevent shipping damages and every shipment is inspected prior to shipping out. Unfortunately the shipments go through a lot of movement, are loaded and unloaded into multiple terminals and trucks, and shipping damages can occur. In the event of damages, it is covered under our replacement policy. We truly care about every customer no matter how big or small the order.

Noté 5 sur 5 étoiles

The design service and the customer…

The design service and the customer service was great. Our designer RB was very patient with us, attentive to our needs, he did a great job with our order. The cabinets were at very good quality, came packed well, on time, nothing was damaged or missing.

5 juillet 2021
Noté 3 sur 5 étoiles

Cabinets not delivered on time and…

Cabinets not delivered on time and Assembly instructions were not for the cabinets sent.

20 juin 2021
Logo de Best Online Cabinets

Réponse de Best Online Cabinets

Hi Tom,

Thank you for the feedback and we sincerely apologize that your cabinets were not delivered on time. Our warehouse was moving to a new location during this time which made our lead times longer than usual. The move has been completed and our lead times are back to normal. We understand the cabinets do not come with the best assembly instructions and have created more helpful step by step video instructions on our YouTube as well as assembly instructions page." Please don't hesitate to contact us if there are any concerns or questions.

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