Best Online Cabinets Avis 

368
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

BOC always provides the best service and products. They continue to support you through your entire project and even after if there are issues or questions. I just can't say enough about this compan... Voir plus

Noté 5 sur 5 étoiles

From the start, with very rough measurements; RB designed an awesome kitchen for us, maximizing space & making sure my special requests were done. He has been indispensable, all the way to the install... Voir plus

Noté 4 sur 5 étoiles

The service was outstanding. Every thing (and more) arrived on time and well protected. Malibu white- easy ashton grey- beautiful but harder assembly and some grooves were undersized requiring ext... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent product and service. The Malibu White Shaker RTA cabinets we bought were well designed, sturdy and had an excellent finish. This was a large order with a bunch of different pieces. There was... Voir plus

À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. Magasin de meubles

Écrit par l'entreprise

Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.


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4,3

Excellent

TrustScore 4.5 sur 5

368 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,3

Tous les avis

(368)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

This our third order in the last few…

This our third order in the last few years. Every time without fail they furnish the best service before and after the sale. Their quality is top notch and we have never had one single problem with any of our orders. Thank you

4 novembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Did not assist with issues with…

Did not assist with issues with shipping company as a result refused to receive cabinets

3 novembre 2019
Avis spontané
Logo de Best Online Cabinets

Réponse de Best Online Cabinets

Hi Isaac,

Thank you for the feedback. The shipping carrier unfortunately suffered a security breach which brought their website and customer portals down. Their customer service was unreachable, and neither we nor our shipping broker were able to receive updates regarding your shipment until their system was restored a week later which you were informed about. Since a chargeback was initiated, we had to recall the shipment, have it returned, and issued a full refund. We sincerely apologize for any issues and inconvenience this caused.

Noté 5 sur 5 étoiles

Zero Complaints!

After looking around for cabinets, a friend recommended Best Online Cabinets. My experience, from designing my kitchen to having my cabinets shipped, was fantastic. The designers were very helpful and responsive to all of my questions and emails (there were many)! I have zero complaints!

23 octobre 2019
Avis spontané
Noté 1 sur 5 étoiles

I would not recommend!!!,!,!,!,!

I would not recommend. There are other companies that have the same cabinets at lower price with better customer service. My cabinet came in all damaged and it was noted by the freight company. This was last out of 3 companies that was responsible for delivering my cabinets and they already had noted that the cabinets were damaged in their paperwork. When I called the company they said I need to accept the cabinets or get charged restocking fee and delivery charges. unacceptable since I did not pay for broken cabinets.

22 octobre 2019
Avis spontané
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Réponse de Best Online Cabinets

We appreciate the feedback and always welcome comments from our customers as we are always trying to improve and make the online cabinet purchase the best we can for our customers. Though we would all our customers receive undamaged cabinets, this is virtually impossible because most orders always succumb to some shipping damage. The reason being, we use these shipping companies we have virtually no control over them or how they transport or handle the shipments. They are not a part of our company and the reason why we don’t suggest our customers refuse shipments is that replacement of an entire order will take much longer as we need to collect the refused shipment prior.

Generally, we replace an entire order if it’s completely destroyed as we wouldn’t want you to go through that process but we have to follow the procedure which is dictated by these shipping companies so that they can cover for their faults. But if this procedure isn’t followed then shipping companies relinquish the responsibility of any and all issues.

It is untrue to contend that other cabinet companies have the same cabinets at better prices as that is untrue. Comparing our cabinets to the cheaper cabinets from other companies with cheaper quality is dishonest. If you can find any cabinet company that has our same solid wood cabinet box starting from 1/2” solid plywood with soft closing 6 point hinges and drawer glides and dovetails solid wood drawer boxes then the comparison would be fair.

Noté 4 sur 5 étoiles

Great effort getting the order out…

Great effort getting the order out initially. Unfortunately, one cabinet was badly damaged by the shipper and so my job is now stalled, with 9 of 10 cabinets assembled and installed. Quality is as good or better than I expected, and service by Anthony and the BOC crew has been great.

22 octobre 2019
Avis spontané
Noté 3 sur 5 étoiles

Fine, not Great

Not bad overall. The cabinets are pretty nice for the money, but I can't say I was thrilled overall. The shipment was not in great shape and tho they replaced a few items, I had to use some damaged pieces out of necessisty. The service was also just ok. I will look for alternatives next time.

9 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Best of the Best.

Best of the Best.
Dont be afraid of shipping. If it is damaged they will make it right asap. Get the samples you are interested in to see first hand the quality of their product, you wont be sorry.

8 octobre 2019
Avis spontané
Noté 4 sur 5 étoiles

The instructions for the lazy Susan…

The instructions for the lazy Susan cabinet were lacking in detail but a call to customer service got us what we needed. 3 doors were not correct but another call to customer service got it corrected. I would order again.

3 octobre 2019
Avis spontané
Noté 3 sur 5 étoiles

Instructions need work

The quality was very good but it was timely and not that easy to put them together as the instuctions are not well explained. I also had a problem with the slides in the spice cabinet and they sent me the wrong slides, they need to make sure whomever is handeling corrections is knowledgable.

2 octobre 2019
Avis spontané
Noté 2 sur 5 étoiles

Great Customer Service but Poor quality cabinets

The description on the website makes these cabinets sound very promising but we were very disappointed. The price point was great but that should have been a clue. The quality is pretty poor. Assembly is more difficult than many other RTA cabinets. We got the White Shaker Cabinets and they chip and split easily. The doors are very difficult to adjust and make level. A few items were delivered damaged but I will say the company had great customer service and replaced the items right away at no cost. They didn't even charge me for the touch up kit that I forgot to order. But overall the cabinets don't stand up to the quality we thought we were getting so we won't be purchasing them again.

10 septembre 2019
Avis spontané
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Réponse de Best Online Cabinets

Thank you for feedback Grace, we understand the frustration with issues caused from shipping or manufacturing defects. We are disheartened deeply that our White Shaker cabinets (now our Malibu White Shaker) do not meet your expectations. We have strict quality standards that the suppliers we choose to use must meet, and refuse carrying any products that do not meet those standards. The Malibu White Shaker cabinets come with many positive features, but one of its downfalls is that it does not come with pre-drilled holes for attaching the doors onto the frame or it does not come pre-attached so more hinge adjustments may be needed compared to other cabinets. Regarding the assembly, we understand the instructions that come with the cabinets are not great and recommend viewing our step by step pictorial or video instructions found on our website or YouTube channel. We will use your feedback to continue to improve the quality of our products.

Noté 1 sur 5 étoiles

I CAN’T BELIEVE THERE ARE NO…

I CAN’T BELIEVE THERE ARE NO INSTRUCTIONS ON HOW TO PUT THE CABINETS TOGETHER. If I had known the recycle bin was FAKE wood I would never have bought it. It is taking 2 guys an hour to put the bin together. I AM VERY UNHAPPY WITH THIS. If the failure to give instructions is a mishap on your part, I hope you rectify it FAST!

19 août 2019
Avis spontané
Logo de Best Online Cabinets

Réponse de Best Online Cabinets

Hi Anita, Thank you for the feedback. We understand the frustration that stems from poor assembly instructions that come with the cabinets which is why the shipping email we send out recommends using our more helpful step by step pictorial and video instructions found on our website under the support/assembly instructions tab. All the trash bins that come with our trash basket cabinets are plastic. We are not familiar with the bins being made from another material and apologize it did not meet your expectation.

Noté 5 sur 5 étoiles

I've only gotten some cabinet samples…

I've only gotten some cabinet samples so far...but the quality is wonderful, customer service is prompt and fantastic, and they've got a lot of unique cabinet options! Plus, the shipping of my samples was super quick!

12 août 2019
Avis spontané
Noté 4 sur 5 étoiles

The cabinets are great

The cabinets are great! They are very solid and sturdy. I love that they are made from plywood, and the finish is beautiful! There are two reasons I'm only giving them 4 stars. One is that the doors are made out of some kind of fiberboard. When I drilled them fo put handles on, they definately weren't made from solid wood. The other is hanging them. They are very heavy, and putting a french cleat or something on the back for hanging them would have helped tremendously.

10 août 2019
Avis spontané
Noté 4 sur 5 étoiles

just assembled two wall cabinets

just assembled two wall cabinets. The quality was pretty good. The instructions were not so great....just picture diagrams. Mostly though they go together well. The materials looks sturdy, and well machined. However ONE wood screw, when installed, did split the end grain of the plywood....had to back it out, toss in some glue, and hope it holds. Generally, i was pleasantly surprised at the quality of the materials and painted finish though

On BOTH cabinets the front face did not fit on properly, and i needed to wood rasp the plywood edges of the box it was to fit to a little so that the face would sit flat to the box face.

Also, there is NO instruction on how to screw on the door hinges. Which is too bad because there are also no pre-drilled holes in the box for the hinges. After searching online forever, i found you are supposed to "put a thin piece of cardboard" between the box face and door edge when installing the hinges "so that the door does not pinch the box face".

So...maybe some better instructions...with some words about the details?

8 août 2019
Avis spontané

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