Better Avis 368

Had no problems with the product but our bill went up from £57 in October 25 to £196 In March 26, i phoned them and was told that we had a discount for a while and that had finished and a few add ons had been added to my account that to be honest i never noticed . so please read closely the small print before being ripped off.

From start to finish i have had a great experience with Better.
The sales team was friendly and Oli the installer was great too.
Oli was very knowledgeable of the system and answered all my questions and got it set up exactly how i wanted it.

Tom was Very Helpful and found issues we didn't know about. Helped with everything

Richard came to site today - cannot fault the customer service.

Training was great, Lee made it super easy to understand.

Horrendous company to deal with

We have been with this ‘company’ for three months. We are on your database before you start denying it !

The experience has been a shambles from the start. Our phone lines still having issues so we are missing calls from clients. Ware paying much more now that we were before for a sub standard service . Supposed to be doing rebates to get reduction in bills as agreed before signing contract but Better never respond to phone calls or emails

Stay well away . These inflated costs will cripple my business . Look at all the other 1 star reviews and all tell a similar story

Positive. Reviews seem to spring us like clockwork whenever there’s a bad review . Trustpilot should be investigating the validity of the 5 star reviews .

Lee Dale was very professional and delivered a great service

Lee is a nice engineer.
Very helpful and explained the system fully.
Provided full training.
Set up the system fully.
Sorted out any issues or queries fully.

Tom was very pleasant to deal with, well informed about the product and very helpful with set up and any questions we had

We had our upgrade today with Ryan. Great guy, called when on his way, did not disturb us at all and got on with the install. Went through new features and suggested different options to help us. He also sorted out a PC that wouldn't connect and tidied up many wires that were that all over the desk. Very happy customer and highly recommend. Thank you!

Richard was very helpful with updating our phone systems. Very professional and friendly.

Tom Parr was excellent. He explained everything throughout the time he was carrying out the install.
Very friendly,

Horrendous experience

These people don’t play by the rules. Two hour sales pitch from the sales person. Wouldn’t leave the office . Wouldn’t show paperwork Wanted bank details first ?

Glad I googled all the other 1 star reviews when the sales person was in the office. They try and get you to sign up to a 7 year deal. Lots of hidden costs like equipment rental which should have been part of the deal

Stay well away .

great service with Lee , turned up on time and was very professional , got the job done

Richard came to install the phones all installed quickley and efficiently. Clear training and very knowledgeable.
Great customer service

from the moment Lee arrived he was pleasant and explained the process he was going to do clearly and precisely. The work ethics of Lee are to be admired and many people could learn a lot by following his ways of explaining how everything works.
An absolute Superb member of your team.

Lee was absolutely fantastic, explained everything clearly and was very professional. Looking forward to using the new phone system. Thanks Lee

We are extremely disappointed with our experience with Better Phones and feel we have been completely mis-sold.

We were clearly told on multiple occasions that our monthly costs would be no more than £163 and fully inclusive. We have since been charged significantly more, with additional costs only revealed after signing.

We were also told the contract was 18 months, but it is actually 7 years — something we would NEVER have agreed to, especially as our business lease is only 5 years.

We were further misled regarding Starlink, which we were told would be included, only to find out it is limited and will cost us more after 18 months.

On top of this, the phone system itself has been unreliable — calls cutting out and running extremely slow, which is unacceptable for a business relying on customer communication.

We also have serious concerns about documentation, as we have seen signatures applied to documents that were not signed.

As new business owners, we feel completely taken advantage of. This situation has caused significant financial stress and disruption to our business.

We are now in the process of escalating this matter further.

We would strongly advise other businesses to proceed with extreme caution.

Richard installed the phones quickly and efficiently.

Lee came to install the phones, everything was set up, great training