Don't remember buying anything from them but they've been spamming my inbox twice a day, every day. Not sure how many beds they expect people to buy, but they shouldn't need that volume of messages to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I wanted a quilt cover in a particular design that was sold by the company however you could only buy the duvet cover and pillowcases according to the website even though the quilt cover featured in... Voir plus
L'entreprise a répondu
Lee at Better Beds Company directly got involved in making the mattress I specifically wanted arrive in a tight time frame. Really great service and I was grateful to the extra effort.
L'entreprise a répondu
Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.
Coordonnées de contact
1 The Old School House, WA6 6PH, Frodsham, Royaume-Uni
- 08000 987 949
- customercare@betterbedcompany.uk
- betterbedcompany.co.uk
4,4
Excellent
501 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy Customer!
Easy to order, great communication from the start. Smart delivery service. The bed was easy to assemble and looks fantastic. A happy customer!
5 avril 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
happy your pleased with your bed frame.
Reach out to us in the future -
Please contact Better Bed Company - Telephone: 08000987949
Email: customercare@betterbedcompany.uk
Ordered a Maze Como wood effect pergola…
Ordered a Maze Como wood effect pergola complete with blinds.
We are delighted with the look and quality and I am sure it will extend our time of sitting in the garden.
We found Better Beds trustworthy and delivered and assembled on the agreed date too.
Definitely a five star product and service.
Thank you very much Lee.
2 avril 2024
Avis spontané
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
The maze pergolas are really nice!
Reach out to us in the future -
Please contact Better Bed Company - Telephone: 08000987949
Email: customercare@betterbedcompany.uk
Definitely recommend this company
Ordered by phone and spoke to Lee, he was very helpful. I missed the next day delivery by 30 minutes and was expecting my mattress on the Friday. I was so surprised to get a message saying that it would be delivered on the Thursday ( next day ). I would recommend this company. The delivery company gave me a 3 hour time slot and even rang to say they were half an hour away. Very helpful and considerate.
3 avril 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
Nice to hear your happy with your mattress and delivery
If you need anything in the future reach out to us -
Please contact Better Bed Company - Telephone: 08000987949
Email: customercare@betterbedcompany.uk
Misleading Pricing & Discontinued Products
Placed an order with Lee for a MAZE garden furniture set including table - we discussed the order in detail over the phone to confirm what was included. After confirming the order and paying, he came back to advise he would need to charge an extra £500 for the table now - despite the fact that it was advertised as a complete package. The better beds website is showing lots of images of products available to purchase which are in fact no longer available or have been discontinued with the actual manufacturer, so order with caution - they cannot deliver on what they advertise and the prices are very misleading. Stay well clear.
2 avril 2024
Avis spontané
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are sorry to hear this, we try our best with the website some sometimes suppliers discontinue products without notice
Reach out to us in the future if you need anything else -
Please contact Better Bed Company - Telephone: 08000987949
Email: customercare@betterbedcompany.uk
Good communication
Good communication. The customer service agent through email was very helpful in facilitating my delivery.
6 mars 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
Always good to hear customers are pleased with our service on the beds and mattresses.
Reach out to us in the future if you need anything -
Please contact Better Bed Company - Telephone: 08000987949
Email: customercare@betterbedcompany.uk
company
The company have great regarding resolving the issue of the mattress not been suitable.
Thank you
2 mars 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
Always nice to help our customers.
Contact us again in the future if you need anything else
Great customer service
Great customer service, bed delivered on date agreed no issues. Very pleased with item and service
11 mars 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We're happy we could help with your order
Reach out to us in the future -
Please contact Better Bed Company - Telephone: 08000987949
Email: customercare@betterbedcompany.uk
Highly Recommended.
Easy ordering process on the website and great price.
Good communication and fast delivery.
I would buy from them again.
12 mars 2024
Réponse de Better Bed Company
Thank you so much for sharing your experience.
We're thrilled to hear our team was able to assist you with your order.
It's great to know the communication was good for the delivery and the price was cheap.
If you need any further assistance, don't hesitate to reach out!
Happy customer
We hadden er ons op voorbereid dat dit niet binnen 4 weken ging zijn zoals op de site aangegeven.
Maar na 7 weken netjes geleverd !
Happy customer here ✌️
1 mars 2024
Avis spontané
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are delighted you experienced a good service all round, and would appreciate any recommendations from yourself greatly.
Should you have any further queries in the future, please do not hesitate to contact us.
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are delighted you experienced a good service from the team, and would appreciate any recommendations from yourself greatly.
Should you have any further queries in the future, please do not hesitate to contact us.
Product received as described, order updates could be better
Website was easy to use and online order process was smooth.
Not much communication after ordering, other than receiving order confirmation which said I should recieve my mattress in 3-5 working days.
On 5th working day having not heard anything (other than about 3 template emails asking me to leave a review!) I used their online Web form to enquire about the status and received a prompt reply with an update and tracking number, item was being shipped direct from manufacturer.
Rolled mattress came a day later, vacumn packed via xdp courier. The corner of the cardboard mattress box was soaked with something but luckily the mattress was sealed with plastic.
Unrolled to find the mattress was as described and was a good price.
Would use again probably.
1 star deducted for the premature emails asking for reviews when I hadn't even recieved the product or any updates after order confirmation until I contacted them.
25 janvier 2024
Avis spontané
Réponse de Better Bed Company
Thank you so much for your lovely review.
We're thrilled to hear your mattress was good and unrolled easy.
It’s great to know we could assist you.
We don't send the emails there sent directly from Trust Pilot, but noted.
We appreciate your kind words and look forward to serving you again.
Excellent company to deal with
Excellent company to deal with, customer service top notch and bed delivered was of a high quality and good fittings to assemble. Very impressed, would thoroughly recommend.
6 février 2024
Réponse de Better Bed Company
Thank you for sharing your experience.
We're delighted to hear your new bed is great and easy to build.
If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new bed!
Total nightmare
The company might be good but their delivery company is a total nightmare! DX delivery gives you all day slot, no details when they will approximately turn up. I stayed all day at home, nobody turned up. I send two emails, no response. So far I didn't manage track my mattress. P. S: don't even try to phone.
31 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We sincerely apologise for the issues surrounding your order, we are working on finding new delivery teams at the moment.
We do apologise again for any upset caused.
Spoke with a very helpful guy who…
Spoke with a very helpful guy who guided me through what I wanted
6 février 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are delighted that you had a good experience.
If you would like any help or assistance with relation to your order in the future, please do not hesitate to contact us.
Telephone: 08000987949
Email: customercare@betterbedcompany.uk
The delivery was prompt and easy
The delivery was prompt and easy, the gents being willing to carry everything up several flights of stairs. Really helpful and good communication.
The bed itself had a few small dents on two of the panels. Nothing worth sending it back over, but nothing we could have noticed before accepting delivery. Probably will be minor and not too noticeable when fully assembled.
22 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are sorry about the dents and try our best to get products to our customers in good order.
If you would like any help or assistance with relation to your order in the future, please do not hesitate to contact us.
Sent email contacted loft bedpromptly next day…
Sent email contacted promptly next day helpful
18 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are happy we could help and hope to see you again soon.
If you would like any help or assistance with relation to your order in the future, please do not hesitate to contact us.
The bed arrived but the slats are…
The bed arrived but the slats are missing, the quality of the pine is poor for the price, overall very disappointed
15 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are sorry about the bed quality and will aim to improve this over time.
We aim to provide a service that exceeds expectations, and we hope to serve you again in the future.
Happy Days
Ease of the order on the internet and quick response by email.
Our daughter was looking for a new bed base Queen Anne size with under bed storage.
Choice of three colours cream, white or red press the button job done
11 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are delighted you experienced a good service all round, and would appreciate any recommendations from yourself greatly.
Should you have any further queries in the future, please do not hesitate to contact us.
Telephone: 08000987949
Email: customercare@betterbedcompany.uk
Ordered on Tuesday recieved Thursday
Ordered on Tuesday recieved Thursday. Put bed together today and the instructions were so easy to follow and had no trouble at all. Very sturdy frame. Can not tell you what it is like to sleep on yet as I ordered mattress from somewhere else and this does not arrive till next week
10 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
We are pleased to hear you had a good experience, hope the mattress is nice too.
Should you have any further queries in the future, please do not hesitate to reach out.
Very quick with order and delivery and…
Very quick with order and delivery and fantastic prices !
8 janvier 2024
Réponse de Better Bed Company
Thank you for sharing your feedback with us.
Very nice to hear from you on the cheap price, we always aim to be low on everything we sell.
Should you have any further queries in the future, please do not hesitate to reach out.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.