Better Bed Company Avis 

Good choice, best price, good service and really nice delivery.
Ordered Arizona Ottoman Bed as this site were the cheapest on Sunday. Lee called on Monday to arrange delivery. I liked that. Much better than them blindly arranging delivery.
Item was delivered Wednesday (today) by BJS. They took the 4 boxes to the room of choice (all included in delivery)

Happy with the purchase and the whole experience.

Snelle levering!
Goede communicatie en een uitstekende voorlichting en serviceverlening.
Een echte aanrader.

Terrible service. No advance warning of delivery just a text on the day (some people actually work) - had to book half a day off work at last minute. Driver was late, when he came to the door (delivery on bed website said two man job and they would deliver to room of choice and take packaging) he just dumped the double mattress outside the front door. It was a rolled mattress the same weight as me. When I asked if he could please put it in the garage (which was nearer to his van than the house) he audibly huffed, tutted and practically threw it in there. Valdimar (I think his name was) is the rudest driver ever. I was nothing but polite.

Better Bed Company could do a lot better by a) keeping the customer informed and b) using a better delivery company that actually does what BBC promise their customers.

Never again.

I have been trying to find the Amalfi Chaise Sofa for my garden and it has always been out of stock everywhere. The boss of better beds company called me several times to let me know when it came back into stock and went the extra mile! I can’t wait until it arrives.

Quick delivery and bed is better than expected

I ordered a rug from this company and they called me to say that it had been discontinued (fair enough!) but I asked on the phone to change to another colour and they agreed to swap the order over. The rug arrived as planned but on opening it I contacted customer service immediately to say that it wasn't what I wanted and could I please return it. I was emailed thereafter to say that they do not accept returns and I should have read the terms and conditions before ordering. This was a £400 rug!!! Please be very careful if you are thinking of using this awful company...we were eventually refunded because I contacted trading standards who told the Better Bed Company that they had to by law. If I hadn't contacted them for help this company had no intention of refunding me.

Terrible company! Products were delayed by 4 weeks with no communication after 2 weeks. When they finally arrived and I put them together they are not fit for purpose. They are scratched and scuffed and do not go together well. The doors hit the frame constantly so will not open smoothly.
I have tried to contact the company 3 times now but zero response.
I would not recommend this company.

EDIT: The reply given by the company is also false. I have had no communication from the company and I live in a new build. My floors are NOT uneven!

I was given detailed product information and the time and space I needed to come to a decision. The young salesman was very helpful, polite and friendly. A very good shopping experience.

The website stated it was next day delivery this product but I then received a call to say it was out stock for over 3 weeks. Very disappointing.

I phoned rather than used the website and they were very helpful, happy to give me information even though I didn't order immediately. When I did order all went well and the lovely bed was available in a shorter time than expected.

Great online purchase
I am very happy with the bed I got from Better bed company...I bought Kayidan Ottoman bed and it is great quality and love the colour (as shown on photos)
This bed was a available on different websites but better bed company had it on lowest and managed to get further discount through their website.
The delivery was really quick unlike other companies where they take weeks /months and quality is not the best.
I woul recommend Better bed company and Kayidan beds

Kept informed every step of the way. Delivery was on time by a friendly team.

Excellent service, very helpful with advice, and quick delivery of order.
We would not hesitate in recommending this Company
Bill Goynes.
Durham.

Quick delivery and a good price.

Order and delivery was spot on, so no issues. The two guys arrived exactly on time and delivered the mattress we ordered right to the bedroom

Very helpful when discussing my requirements and good knowledge of the product.

Great service, great product.
Buying anything online I am always cautious about what service I will receive and the quality of the product.

The bed I bought was delivered promptly, the delivery staff themselves were polite and friendly. The bed was well packaged, free from any damage and all parts clearly labelled. The bed is also of excellent quality so very happy with the goods and the service I received from this company.

Excellent customer service, Lee was fast to reply and ensure delivery of mattress and bed on days that suited my working pattern. Bed came with simple instructions although it said 2 people i managed to build it by myself! Delivery was prompt within the given time slot. Bed seems perfect although it is for ny daughter and she hasnt slept on it yet but plenty of storage space underneath which is what we needed to store university things whilst home! All round easy experience i would use this company again.

I love my brand new Kaydian Walkworth Ottoman bed ordering via the Better Bed Company was a breeze and their delivery service BJS were great too!

Thank you Lee.

Ordered my mattress and was updated with delivery date and time,both of which were met as described.
Delivered by two young gentleman.mattress is just what I needed,well done.will use again