Better Bed Company Avis 

I was after a particular Ottoman bed from a known quality brand and found it on the Better Bed Co site significantly cheaper than anyone else. The price included delivery, which was superbly handled with regular communication. The bed was spot on when arrived. You couldn't really ask for more. Not everyone is cut out for assembling a bed like this, so don't blame the BBC if you're not ! ... but if you are a bit practical, then BBC are as good as it gets.

Excellent company. I read many reviews before choosing BetterBeds, in case it was too good to be true, and I’m glad I chose this one.
I ordered the GSW ottoman bed and it arrived a few days later. The delivery company BJS was also excellent, and I was sent many confirmation emails & texts, confirming my order and delivery.
Lee responded immediately to an email I sent, asking a question about the bed. He asked me to leave a review and I’ve waited a month to write this to be sure I’m happy with the bed. I like how I’ve not been constantly reminded to leave a review.
The bed itself is great and excellent value for the price. I’m loving having the storage space underneath. I’ve not told my 5 year old that her bed lifts up and I’m hoping she never finds out.
I wouldn’t say the white faux leather looks luxurious but for the price it looks good enough.
It took my husband a good few hours to build it but I’m sure others could do it faster.

Website very misleading false advertising that next day delivery is available for items that are not actually in stock. No communication post order about expected delivery date only given a vague date when phoned up which then wasn’t met so chased again and now this is the 3rd time delivery has been put back. Ordered an ottoman bed during Black Friday sale 27th Nov now 17th of December and apparently delivery will be 23rd of Jan. Which is not ideal being so close to Christmas. Excuses given about their supplier not delivering the stock. Doubt it will even arrive anyway so we will be sleeping on a mattress on the floor at this rate. The 2.5% charge for cancelling is absolute robbery disgraceful to think a company can operate like this when they are at fault!!

Delivered within 2 days. Brilliant.
Really good quality and a great price.

Na 4 maanden slapen op onze nieuwe boxspring.
Voelde mijn vrouw een soort van veer door de topper.
Terug geweest naar de winkel, en hier wordt voorgesteld een nieuwe matras te leveren.
Al met al een top ervaring, slaapt nu weer heerlijk op deze matras.

Wasn't the one I wanted when they phoned to tell me they assured me the one they was sending was exactly the same it wasn't it was 40cm to long which is a lot in box room and then they said when I requested to return it they changed my over £50 but it was delivered for free 3 weeks later I'm still waiting for my refund i would never use this company again

I was pleased with the quality and design of the bed and it was delivered within the given time-frame. The one disappointment was the fabric colour which was described as “Sky blue”. It isn’t blue - it’s grey with a slight blue tone. If you were to see a sky this colour you’d be getting your umbrella out, frankly!

Website was easy to use. Ordering process was smooth and straight forward. Delivery was as advertised and we were kept informed of progress by email and text. Not yet assembled but don't anticipate any problems.

Just had kaydian medburn ottoman delivered. Great service all round. quick delivery to room of my choice. Received texts and calls to confirm delivwry address and informing me of delivery time. Brilliant

Arrived very promptly.
Exactly as described and extremely good value for money.
Well made and sturdy

Requested to cancel my order via email. Within 10 minutes I had a call back from Lee, and after a quick discussion it was all dealt with and cancelled. Really good guy to deal with, and particularly impressed as it was 7pm on Friday!

Brilliant service guys, ordered and delivered within 2 days!! Kept me up to date with delivery times , couldn’t have been any better. Thank you so much!!
Claire Mcauley, Sunderland

TERRIBLE COMPANY
Nothing but problems, bought a Ottoman bed, was given a delivery date, on that date it was supposed to be delivered, it was half hour away, disposed of old bed, then found out they couldn’t deliver that day after all, only found this out due to me contacting them as it didn’t arrive, they did not contact me to let me know, they apparently lost a double Ottoman bed en route ?, then it was tge excuse that it was someone else’s bed that was going to be delivered that day to a person with the same surname as mine, who lived in the same road as mine, they just didn’t know what to say next, Not the best excuse I’ve heard.
When we did receive the bed, they had put the wrong measurements down for the headboard, The measurements wasn’t what was as advertised, The bed frame was correct, but the headboard was a lot bigger than the bed, So this did not fit.
I was offered £100 off a Different bed, as they was all the wrong size, Bear in mind, he then upped his prices Another hundred So that if we did buy another one, we wasn’t really getting £100 pounds off.
I have had no Form of compensation for a days money that was lost and all the up evil of putting beds together, taking it apart, getting it sent back, The man had no consideration and was extremely rude, impolite and inconsiderate so shouldnt he in this line of business, only polite, when things are good.
Stay clear, there’s plenty more bed company’s out there.

I have had no problems from start to finish . The buying process was straightforward. Item was delivered promptly and was all as described.

Delivery arrived on time and in perfect condition

I actually had to cancel the bed frame due to unforseen circumstances that was on order and already out for delivery but Lee was very helpful and managed to stop the delivery of it. Thank you Lee for your consideration and helpfulness.

Ordered mattress for my mother and it was delivered a few days later. Lee from Betterbeds was very helpful. The delivery man was lovely too. Would definitely recommend 👌

Delivery was efficient, great communication. The bed is amazing - really good quality and excellent value for money!

We ordered the Quest single white bed, which is brilliant for my 11year old son. Easy to put together, very solid, and the drawers move easily. Really pleased.
The real positive was being able to speak to someone to ask questions about the bed, and work through the delivery when part of the order didn’t arrive. Communication was excellent throughout, and delivery drivers were helpful too.

I was so pleased to find a bed that was perfect for our eldest who is about to turn 12. We ordered the Bedmaster Veera Guest bed with trundle in white. Although the company didn’t have it in white (after ordering), they were kind enough to ring us and apologise, offering the same bed in grey which thankfully worked with the colour scheme. Looks fab and our son now feels more grown up.