Better Bed Company Avis 

I bought a mattress and bed frame online. Lee called me straight away to confirm when I would like the mattress delivered. It came the next day and the delivery guys took it all the way upstairs to the loft for me. The bed was delivered a few days later. For both deliveries I was given multiple updates on the ETA and was called 30 mins before to let me know they were close. I couldn’t have asked for better customer service!
The mattress and bed frame were just as they appeared on the Better Bed Company website. Very happy with my purchase.

Communication was 10/10, the bed is 10/10. Lee was very helpful and accommodated for a suitable delivery day when I would be in, and the delivery guys were very helpful with their regular updates.

Delivered on time and efficiently. Easy to assemble and son loves it.

We bought a Rowley Flintshire slatted headboard double bed last autumn. I wanted the exact dimensions and how much weight the bed would carry and Lee was so so helpful. So I decided to buy the bed from Betterbeds and it was good value and an easy purchase. Brilliant.

Nice bed frame. Delivered quickly and within timeslot allocated

Easy to order and good value for money. Delivery was quick too.

Really great customer service and the bed frame arrived super quickly.

Follow up phone call was helpful. Website clear and straightforward.

Really great customer service - so helpful. Arrived on time. Ordered the Dawson Bed Frame and it’s perfect and great quality !

Cannot recommend.
Been waiting over two weeks for a mattress.

Delivery after delivery promised missed .
Phoned emailed .

Put onto a 3rd party company.

Promised Friday
No show

Then given a UPS delivery number.

People have enough going on to put up with this crap service

Superb service from Lee. Nice personal touch calling on receipt of the order to check with me about when delivery was suitable to me. Great communication with super smooth delivery. 5*****

Great company. Excellent customer service. Great quality beds.

Order placed at 12:00 call from Lee at 12:25 confirming bed was available for delivery tomorrow. Advised I wasn’t home so he arranged for delivery the following day with no hassle. Great customer service and such an easy process.

Order at 10:30 they phoned me to see if i wanted delivery next day. Great service!

Found the bed we wanted on 3 different sites, all the same price but went with the better bed company as they had a 10% off discount code. When entered, the discount wasn’t 10% so called and spoke to Lee who said it’s an error on the site and it’s only 5%. Accepted this despite false advertisement.

Ordered the bed, with the £50 discount (thereabouts) but received a call from Lee the following day to say the bed was the wrong price on there site. It was infact more than what we paid. Asked how that was my problem as again, another issue with the price on their part.

He wanted more money from me so told him to cancel my order and refund the price. Rather pay more elsewhere than deal with poor customer service and clearly bad management of their business.

Great price and next day delivery. Really impressed.

Ordered a rug. It hasn’t turned up yet. But betterbed want me to post a review so here we are..

Edit: I've changed my review to 5 stars - rug turned up within the 5 days and is excellent, much cheaper than I could find it elsewhere!

Ordered a rug and had no confirmation email of my order. Although they took payment. I have since been chasing delivery. I have been given a DHL number that doesn’t exist and every time I call I’ve been told that once it’s scanned into a local depot the number will show. I’ve now been told to wait for over the weekend to see if it updates….. happy to take your money but no product. Beware they order from another company and items are not in stock. I can see every time someone makes a bad comment on Trust Pilot the reply is thank you we’ll take the comment on board…. Lee has tried to contact the suppliers but at one point I wondered if this company even existed! I wanted to buy another £500 worth of rugs but would rather pay extra for a company that knows where my products are!

I ordered a bed, which said it would take 4 weeks to manufacture and deliver to my address. I received no updates from the better bed company after my order confirmation email.

2 weeks later, whilst I was at work, I received a surprise text from XPD express saying that my delivery was next. 28 minutes later their tracking page was updated with just the word "delivered". Nobody had signed for this 91kg delivery, and there was no indication of where it had been left or any photo of the delivery location.

I rushed back to find 3 cardboard boxes containing my new bed, sat in my front garden, in the pouring rain

The following info on their website is misleading:
1. "You’ll receive an email when your order is ready." - You won't
2. "We will notify you when it has been sent" - They won't
3. "You will be booked in for delivery of any beds a few days before the delivery takes place." – You wont know the delivery date
4. "The Beds will be taken into your room of choice." - Outside, in the rain, was not my room of choice

When I contacted their customer support I was simply told "we do struggle with delivery teams this time of year".

For anyone still considering buying a bed, I would recommend checking the weather will be good for the next month before ordering.

I was after a particular Ottoman bed from a known quality brand and found it on the Better Bed Co site significantly cheaper than anyone else. The price included delivery, which was superbly handled with regular communication. The bed was spot on when arrived. You couldn't really ask for more. Not everyone is cut out for assembling a bed like this, so don't blame the BBC if you're not ! ... but if you are a bit practical, then BBC are as good as it gets.