BetterMed Urgent Care - Chester Avis 222

This place has save my life. If they didn’t dig into the problem I would have never known. I just say thank you again

It was easy process to reserve my Covid-19 test appointment and receive the results in a timely manner.

Twice in the past two months I found myself needing emergency care on a weekend. Since my doctor wouldn't open until Monday morning, I was glad that I remembered Better Care was open to help. Twice, I've needed xrays,once on my foot and the second on my wrist. I was quickly taken care of by dedicated staff and was able to go home, confident that my care was as thorough and professional as it would have been by my regular physician.

Service waa fast and good, all personnel were curious, informative a d very compassionate. Medical personnel listened And explainable everything clearly.

The staffing were transparent about everything I needed answers too. They were also patient which I appreciate.

Every time I go to Bettermed Urgent Care they are very prompt. They listen to what’s going on and they treat bases off your concerns and what they checked.

This location gets 2 stars instead of one because staff was pretty nice.
I was seen for a bad fall from my steps and landed on my hip and back.
It hurt when I coughed or took a deep breath. As a Nurse, I suspected fractured rib/ribs due to my symptoms. I was seen by a NP at BetterMed and she sent me for x-rays.
After x-rays, I went back to room to wait for results. After a short period of time, the NP walked into my room and handed me 2 prescriptions and said nothing was broken and to stay out of work the next day. There was no discussion of medications, she never asked me about medications and just handed them to me. One prescription was a medication I couldn't take due to my medical history. I felt rushed and from my pain and symptoms, I felt I should have gone somewhere else. I went home and the next day was horrible. I could barely lift my leg and and it hurt to breathe or move a certain way.
I went to my PCP and after I told him the BetterMed NP said I didn't break anything, he examined me and then had the same area x-rayed.
Guess what? Rib fractured horrible, clearly missing a piece of bone where a rib broke.
This was my first and last time going to BetterMed.

Needed Covid tests for international travel and BetterMed had the schedule and the days available that worked best for our trip...including Sunday hours. They were clear and concise on the phone about how and when to schedule our appointments. My wife and I drove an hour to the nearest office knowing that we'd have the test results in time...and we did. They were a big help in assuring our long-planned trip to Africa was able to happen. I'd use BetterMed again in a heartbeat.

The staff is always so friendly and helpful. I'm always in and out very quickly.

The whole process was easy and the staff is so sweet and kind. I spent no time waiting to be seen and Dr Stewart listened to me and was very helpful and informative!

Very quick, professional and friendly medical care. I really got the impression that they cared about me as a person and not just a number.

I saw Sarah Ro at the Chester Better Med. She was great ,very thorough. I wish I could find a primary Dr as good as her. The staff all treated me very well

I was very satisfied, the facility was very clean, the staff was very friendly and helpful.

The concern I came in with was over looked. I had to call back several times to switch medication and was given an attitude. I finally ended up with the correct meds AFTER Lab Corp sent me my results. The diagnosis ended being what i asked to be treated for in the first place. All of this resulted in additional time i had to be on meds. I will not be back to this location. You all need better staff!

Walked in to have something looked at quickly, as I know it would be a week to see my PC about the issue. Service was quick, friendly, and took care of the situation. Glad I stopped in.

This was my second time coming to this facility and I received outstanding service on this visit as I did on the first. From the front desk staff to the clinicians the mannerism was Awesome!! Thank you for being consistent with compassion.

The pain cream given did not work…My son was taken to ER within 4 hrs of treatment and the boil was lance and drained.. This was after the staff at Bettter Med said it was not ready to be lanced. Very painful experience for my son. Also costly as I had to pay additional fees for ER VISIT.

Excellent service with out any wait time.

Immediately taken to a room which was awesome however you sit there for over an hour and wait. You’re not there because you feel good. Let me wait in my car or a normal chair until you’re ready. Making you wait over an hour is ridiculous!
Note: I don’t like to give reviews if I’m not happy but your persistent emails and texts won’t stop so blame yourself.