Called in a panic to get a trophy replaced/ engraved that was missing, within two days time for an repeat event. Called and spoke to helpful staff Ed and then Vivien who spend the morning locating th... Voir plus
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Lisez les avis des autres
Firstly may I say I have no connection with this company but have had my trophies here 3 or 4 times now and they're brill .......very competitive prices , good range and stock and really quick deliver... Voir plus
Thanks very much for providing an excellent trophy for a surprise for my wife. Our Bowling Club in now to stingy to give out trophies that can be kept so I decided to purchase an identical one that h... Voir plus
At such short notice, Tower Trophies delivered a very good service. Vivian (apologies if spelled incorrectly) was brilliant, keeping me informed via email and was always available on the phon... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Committed to Exceptional Customer Service for almost 50 years. More than 15,000 "in-stock" designs engraved and dispatched in four days to regular returning customers throughout the UK, Europe and The World. Become part of the family! Tower Trophies is Britain's Biggest Trophy store and is a favourite supplier for hundreds of Sports Leagues across Britain. A full service supplier of Sports Trophies with in-house engraving and personalisation facilities.
Coordonnées de contact
Blackminster Business Park, WR11 7RE, Evesham, Royaume-Uni
- +44386 833888
- vivien@towertrophies.com
- bettertrophiesbetterprices.co.uk
4,9
Excellent
330 avis
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Would highly recommend
The service from Tower trophies from start to finish was fantastic. Excellent product delivered on time and the sales rep on the phone went the extra mile to help. Would highly recommend and I will always use Tower Trophies going forward.
4 juillet 2015
Avis spontané
Fantastic
Fantastic. Product, easy Web site, excellent communication and delivery
2 juillet 2015
Avis spontané
Chippenham Town Youth
The service provided by Lionel and Viv was nothing less than fantastic.
I required a quick turnaround of high quality, low cost trophies/mementoes. All issues were resolved by them and as a result I had 265 happy players!
The trophies I bought were of the highest quality and liked by all in the club
29 juin 2015
Avis spontané
Very good service and product
Everything they promised was done on time and accurately
28 juin 2015
Avis spontané
Great service and products
All items arrived before presentation night and we were email the progress of the order. Well priced and good quality
Will be using this company again.
25 juin 2015
Avis spontané
Not satisfactory
I ordered 4 trophies end of the premier league season for my companies competition.
2 came a size smaller and 2 were missing the engraving. I raised it and they said they will look into it, guess what, they are still looking into it.
23 juin 2015
Avis spontané
Réponse de Tower Trophies
2 x Super Coil Football Ball Trophy | 3D |190 mm RS562
- Text line 1: C&R Super Score League
- Text line 2: WINNER
- Text line 3: 2014/2015
1 x Washington Trophy Cup (6.375'') 089A
1 x Washington Trophy Cup (7.875'') 089B
This order was supplied as ordered. A copy of which is shown above. No engraving was requested on the two cups which were supplied un-engraved and charged accordingly.
Following this order we have amended our Company policy so that we now email any customer requesting un-engraved items to check that they have not simply forgotten to put engraving instructions into the system and would, in fact, like to have the items engraved.
A copy of this order, showing that engraving instructions were missing, was automatically sent to you at the time of ordering.
We aim for a 5 Star service every time and are grateful for feedback that helps us reach this goal.
Players said best trophies they had ever seen or received
A bit of a mix up with text message I received about date I was going to have them delivered but that was delivery company's mistake not Tower Trophies.
Trophies were excellent and of high quality for the price and the players told me they were the best Trophies they had not only received but also ever seen for Youth football.
21 juin 2015
Avis spontané
South Shields Barca u10's football presentation
Excellent service from Tower Trophies, even when I wanted to make changes to my order they accommodated what I wanted. Would recommend and would definitely use again. Spot on delivery also. Top marks!!!
21 juin 2015
Avis spontané
Engraved golf trophy
First class, will definitely be using again in the future!
20 juin 2015
Avis spontané
Great Service
Trophies were all as described no nasty surprises, excellent value for money over other sites and free delivery within 21 working days and they actually turned up well in advance of that date.
18 juin 2015
Avis spontané
Great quality products with great personal service.
Ordered my u-13 teams end of season awards with over 2 weeks to spare prior to presentation. Was starting to get worried as 2 days passed after the target delivery date, leaving only 2 days until presentation. Called Vivean who was excellent, explaining the delay and absolutely guaranteeing the trophies would be with me on time.
True to his word, the delivery arrived on the Saturday, a day before the presentation. Vivean even called me on the Saturday to keep me personally updated.
The trophies were of excellent quality, very heavy and solid, not like some of the cheaper ones often found and they were well worth the extra little bit more money.
I will definitely buy next season from this company.
16 juin 2015
Avis spontané
Fantastic
Was looking for some trophies for my 8 year olds as a thank you for all there hard work, and came across Tower Trophies.
The website was easy to navigate and the prices were fantastic and I could get all the trophies engraved with a message and the boys names on it free, which you don't find on many other sites.
The trophies arrived in the time stated and were packaged brilliantly, and the trophies themselves were fantastic, and also you don't pay until you have received and checked the trophies.
I would certainly be using Tower Trophies again in the future.
12 juin 2015
Avis spontané
Fantastic Service
I have used Tower Trophies for a couple of years now and have been very impressed on every occasion i have used them. They are very quick with dealing with the orders and the quality of the trophies and engraving is superb. I would highly recommend Tower Trophies to anyone wanting trophies, and i will continue using them for many years to come.
8 juin 2015
Avis spontané
Excellent service and value for money.
Would not hesitate to use this site again and again.
Would recommend to all sports clubs, and small 1 off purchases. Good product for a reasonable price.
8 juin 2015
Avis spontané
TERRIBLE, Order confirmed but never actioned
I placed an order for a salver by telephone with LIONEL. He said he would confirm it same day. He didn't. I chased by phone him a few days later and eventually got a confirmation by email. Deadline for order 1/6/15. Order placed 22/5/15. ORDER NEVER ACTIONED or received. Complaint sent by email to customer services. GUESS WHAT, NO RESPONSE to that either. Must have been Lionel handling it as well.
DON'T DEAL WITH TOWER TROPHIES
NB I used previous order number as Lionel never supplied one for new order, but sent an email instead
4 juin 2015
Avis spontané
Réponse de Tower Trophies
I am saddened that you have not received the level of service that we aspire to and constantly strive towards. Your complaint is justified and I can understand your anger, particularly as you had complimented us on our service during previous transactions and would therefore have expected better. You will see from the myriad of 5 star comments that precede your review that this situation is exceptional. Our web site has received an unprecedented amount of orders in the past two months and we are successfully despatching hundreds of fully engraved orders on a daily basis. That said we have been struggling to cope with the volume and a number of orders have been delayed, in fact, a small amount of customers have not received the full 5 star service that has contributed to our 35 years of growth. We are aware and very unhappy with this situation and are recruiting, training and investing in new systems as quickly as we are able to ensure that we are back on track and able to look after the dozens of clubs and leagues across the Country that are choosing to join us on a daily basis.
In your case we made a mistake and dealt with your email incorrectly - we have changed our system to ensure that it cannot happen again. Our apology is unreserved and if there is anything that we can do to redress the situation we would very much like to but, if our business relationship is beyond repair then we thank you, sincerely, for your support to date and wish you well for the future.
Top notch service......
When buying trophies you always wonder if the quality is going to be good enough, I have been buying trophies from Tower Trophies for a few years and they always produce the goods. Professional and excellent service recommend to everyone.
2 juin 2015
Avis spontané
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