Tower Trophies Avis 

330
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Called in a panic to get a trophy replaced/ engraved that was missing, within two days time for an repeat event. Called and spoke to helpful staff Ed and then Vivien who spend the morning locating th... Voir plus

Noté 5 sur 5 étoiles

Firstly may I say I have no connection with this company but have had my trophies here 3 or 4 times now and they're brill .......very competitive prices , good range and stock and really quick deliver... Voir plus

Noté 5 sur 5 étoiles

Thanks very much for providing an excellent trophy for a surprise for my wife. Our Bowling Club in now to stingy to give out trophies that can be kept so I decided to purchase an identical one that h... Voir plus

Noté 5 sur 5 étoiles

At such short notice, Tower Trophies delivered a very good service. Vivian (apologies if spelled incorrectly) was brilliant, keeping me informed via email and was always available on the phon... Voir plus

À propos de l'entreprise

  1. Magasin de trophées
  2. aussi dans
  3. Boutique de cadeaux
  4. Magasin d'articles de football

Écrit par l'entreprise

Committed to Exceptional Customer Service for almost 50 years. More than 15,000 "in-stock" designs engraved and dispatched in four days to regular returning customers throughout the UK, Europe and The World. Become part of the family! Tower Trophies is Britain's Biggest Trophy store and is a favourite supplier for hundreds of Sports Leagues across Britain. A full service supplier of Sports Trophies with in-house engraving and personalisation facilities.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

330 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,9

Tous les avis

(330)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Perfect in every way.

I was pleasantly surprised to get an email offering me a more expensive shield when Tower Trophies realised my choice was sold out, at no extra cost. Plus offering me extra engraving on my medal. Also with no charge. This is called 'customer service'.
Well done Tower Trophies. You really do give value for money.
Consider yourselves bookmarked for any further trophies.

17 décembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Quality

Goods turned up quickly and the price was excellent. All round easy to deal with.

16 décembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Great service

Good clear engraving on the trophy. Very prompt delivery, good communication and sturdy packaging - just what I was looking for, thank you!

15 décembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Trophy

Website was quick and easy to use, the trophy looked great, would highly recommend

15 décembre 2014
Avis spontané
Noté 3 sur 5 étoiles

Just ok!!!

This was a replacement trophy. It was more or less the same but the quality wasn't as good. There was also a chip on the front of the trophy but as it was needed urgently I didn't have time to return & replace. Quality No!!!

14 décembre 2014
Avis spontané
Logo de Tower Trophies

Réponse de Tower Trophies

I am saddened and disappointed that you did not receive the 5 Star service that we aspire to with every order.

I can see that you ordered a football trophy on the afternoon of Sunday the 7th December and that this was engraved and dispatched by us three days later and delivered to you at 12.38 on Thursday 11th December. At the time of ordering you told us that your presentation was on Saturday 13th December.

The trophy that you chose was a resin football from the Trendsetting Awards Collection and, if this was a replacement for a similar trophy that you had purchased elsewhere, it should have been identical quality, possibly with a tiny allowance for the fact that every trophy is hand finished. You say it wasn't, therefore I do not consider that acceptable for you and have requested a replacement from the original manufacturer. This will be engraved and delivered to you free of charge within the next day or two. If you would prefer it sent direct to your recipient please let me know.

It is a shame that you did not contact us when you first checked the delivery as we could have replaced it within the two days left before your presentation which I am sure would have improved the situation for you.

Finally, I am grateful for you taking the time to review our service as it is precisely this that helps us constantly improve our working practices and achieve the high standards that we want you to take for granted.

Noté 4 sur 5 étoiles

Good service, no problems.

The ordering process was easy, even for a complicated set of trophies with different engraving on each. The trophies were delivered promptly. Good efficient service all round. Would be five star except that the shields I got two years ago are no longer available (not just at Tower, but anywhere) which is a pity, and the prices have gone up a bit so I had to order slightly smaller shields.

13 décembre 2014
Avis spontané
Logo de Tower Trophies

Réponse de Tower Trophies

Thank you for taking the time to review our service. We aim to give every order the 5 Star treatment but sadly have no control over items that are discontinued by manufacturers. Our prices remain absolutely the lowest on the entire web but inevitably may change year on year as raw material, energy and transport costs increase.

Noté 5 sur 5 étoiles

Very good service

Very Good service and communication. My orders had a small mistake, then i sent a compliant email. They respond quickly, and sent me a fixed order with 24 hours curier, free of charge. So A++++ service, good customer care, i will order again.

5 décembre 2014
Avis spontané
Noté 5 sur 5 étoiles

good

I Ordered online but made a mistake
phoned next day and they sorted it
And was delivered in one piece and on time

28 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Tower Trophies

1st time I have used Tower Trophies and all I can say is;
excellent choice of trophies, excellent value, excellennt service, and first class delivery service.
I would certainly use Tower Trophies again.
Need I say more ?

16 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

tower at the top

First time ive used Tower
Excellant trophies even though mine are at the lower end of the price range.
Will be using again in the near future.
Graham Williams
(Laurens Golf Society)

11 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

great

good price good quality products and quick delivery

9 novembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Excellent

The service on the website was great, quick and easy and the delivery was excellent. We were kept up to date theoughout the process.

19 octobre 2014
Avis spontané

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