bigbearpromo.co.uk Avis 

Excellent Service by Callum!
Callum has been extremely helpful in arranging items for us. His communication via email , on phone has been excellent, and the level of help and support he provides is outstanding. I would definitely recommend Big Bear Promo (Callum) and will happily use their services again.
Thank you, Callum for all your help! :)

Callum Burton is amaazing always so helpful! Great experience always.

We regularly use Big Bear Promo to order branded merchandise and are always impressed with the quality of the products and service - Callum is always friendly, super helpful and responds very quickly - thank you!

Excellent service and support from Callum on a really quick turnaround for some branded merch. Quick to respond and worked with me to shorten the lead time to make sure we had what we needed comfortably by the date we needed it. Would definitely use again.

We recently used this company for the first time and it won’t be the last! From the very beginning the service we received from Tyler was second to none. He did not have the bag we wanted in stock but took it upon himself to source another similar bag and emailed me the details out of the blue. I was surprised and very impressed and ended up ordering the bag he had sourced for us. Our graphics were checked and the bags arrived a few days later. Perfect!

I worked with Tyler on my project. He was quick to respond to my requests for information and implement changes, making for a most efficient realisation.
Thank you.

Fantastic customer service. Ross was so helpful and quick to reply throughout the order enquiry and made the whole process easy and quick. We were on a tight timeframe and a lot of suppliers won't ship to us here NI - so we were delighted when the order arrived so quickly - and the quality is brilliant. We will definitely be back - thanks Ross!

I needed to source a bespoke books, Ross Robinson was amazing in sending a free sample, supporting me with getting the right graphics. in general nothing was too much trouble for him. The bespoke books arrived within days, are perfect and look like a very high end product but the price point was very reasonable.

Bigbearpromo really saved the day for us as we had an order cancelled somewhere else with no replacement and only days until event. Luci Sweeney was extremely helpful in turning things around for us in record speed, clear communications, great advice and excellent products delivered on schedule. Great service!

This was so quick. It came in less than 3 days. The product was exactly as the photograph. I am impressed.

Worked with Callum who was great. Super thorough, quick and responsive. Flagged any issues, would work with again 100%

Easy to arrange, prompt delivery and great product produced and arranged by Andrew James @ Big Bear Promo.

Tyler has always been very helpful in every communication we've had. Products are high quality and we've always been happy with Big Bear Promo. Thank you :)

Ordered bucket hats for an event! From initial contact with Callum to receiving the order, everything was super easy. We have additional branded orders to make and will have no hesitation to make these through Callum at Big Bear Promo.

My first experience of using Big Bear Promo and it absolutely won't be the last. From first contact through to receipt of goods has been super. Ross was super response during the process with my constant questions and extremely helpful. The quality of the products was excellent value. Highly recommended and will use again. Thank you.

Took a little longer than expected to get the design finalised, but Tyler was really helpful and once sorted my order arrived over a week before I expected it. Very happy with quality and product over all

This Girl Does Sport recommends Big Bear Promo. Ross dealt with our needs efficiently and provided us with exactly what we asked for. Professional from start to finish, with clear communication throughout the whole process. The quality of the items was excellent and we’re very happy with the service we received. We’ll definitely continue to use Ross & Big Bear Promo in the future.

Shay Kanabar was really helpful during the order process. His communication was great and service was prompt!

Ross has always provided excellent support when working with Big Bear Promo. He responds promptly, is professional and friendly, and has great product knowledge. He always makes the ordering process as smooth and easy as possible.

We ordered some customised items via big bear promo for a business activation/launch. We had indicated the approximate time frame we would need this for and were reassured this would be no issue, and also expected this to be fine as the lead time on the website was well within the lead time.
The order was then confirmed to be scheduled for delivery much later than originally expected - only after I had chased for updates. I was reassured this revised date would be improved upon, and then never heard back (the person was on holiday and there was clearly no handover). I continued to chase and was then confirmed the new date (6th May, still around 2 weeks after we had expected delivery) would be the best that they could do.
I then discovered (after again chasing, this time for the tracking information) that it was scheduled for delivery on 8th of May - a further delay with no explanation nor proactive communcations.

Extremely poor service, not proactive, and there delivery time frames on their website are completely misleading. This is also by their own admission - given their awareness that these are not accurate, it is quite shocking that they have not decided to simply update them.

Would not recommend.