Big Bedding Australia Avis 

The item arrived in good time, the packaging was good and the quality was as described online.

choices for all run out of some stock but your order will come

I recently bought the Comfort Sleep 5’’ Vogue Base from Big Bedding Australia, and the entire experience truly exceeded my expectations. The base itself is solid, beautifully made, and exactly what I needed, but what impressed me most was the level of customer service I received.

I had a lot of questions and sent multiple emails throughout the process. The salesperson who supported me was incredibly patient, responsive, and professional. Every message was answered quickly and with clear, helpful information. He never made me feel like my enquiries were a hassle, and his guidance made the whole purchase smooth and stress-free.

Exceptional service like this is hard to come by, and it gave me total confidence in my order. I’m extremely happy with my purchase and highly recommend Big Bedding Australia for their quality products and outstanding customer care.

corners of mattress, not good.
scruffy sewing, looked untidy cheaply done.

Terrible.
Item has been paid for but has not progressed past label creation in 2 weeks.
Contacted you by email after a week to ask what was happening with my order due to it not even being sent.
Responded quickly to my email, that you would follow up and now no further response after another week.
Pretty disappointed and won't purchase from you again.
I order another quilt cover at the same time and it arrived with 3 days.

Prompt communication via both email and phone.
Easy website to use.

The topper is great but the delivery experience is poor, for the second time.

Easy to put together.. and looks great

Very happy with mattress,just what I wanted

Very happy with service and product, duck down doona l highly recommend.

delivery guy was very polite, helpful and accomodating. The head office must have been affected by mercury retrograde, because of a communication misshap, but they were helpful once i chased them up about the tracking number not working.

I should have researched better.
A long time to dry completely (we dont have a dryer).
Feels & smells like a plastic or maybe pvc doona cover.
Not ever going to use it.

It was delivered promptly and the down/feather quilts are just wonderful. I would never go back to anything else

I still don’t have my order

For the most part everything was easy but we did have a problem with the postage as the wrong number was put on the package
Big bedding was very helpful in the finding the package

I was disappointed with the delivery process. The products arrived through different couriers at various times, which made coordination difficult. Australia Post, in particular, struggled to deliver to my apartment and even asked me to collect a sofa from the nearest post office completely unreasonable for such a large item.

I found the customer service to be incredible, if I had a query I would hear back within minutes. One of the mattresses I received was marked on delivery. Big Bedding acted immediately to rectify the situation.
The product is fantastic, the price impressive and the customer service above all else.

was good exp.

Easy to search for bedding requirements. Huge range and a lot of information to make an informed purchase. Delivery was on time and well planned.