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We offer safe, reliable, and comfortable minibus and coach hire services across the United Kingdom. Whether you are planning a group outing, corporate event, school trip, or airport transfer, we have a variety of vehicles to suit your needs. Our modern fleet includes minibuses and coaches that can hold groups of any size. Our experienced drivers will ensure that your journey is smooth and worry-free. From short local trips to long-distance travel, Big Fleet is focused on providing excellent service and great value. Contact us today for a free quote and experience top-quality transportation across the UK.
124 City Road, EC1V 2NX, London, Royaume-Uni
3,7
6 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our trip went very well. The driver was excellent. We had the eight large bags and the seven small bags and each person had a backpack and then there was a couple shopping bags. The driver was extremely courteous and worked very hard to get all the bags in. He did an excellent job. He seemed to be an excellent driver. No issues at all; he handled the London traffic very well. Overall, very pleased with the experience. Thank you.
Our experience with big fleet minibus was great. The admin at the driver was both amazing.
They were on time and asked if we needed to make any stops on our way to our destination
I am a tour company, and this is my second time using this company’s services. The first time was for an Eastern Europe trip, and the second time was a UK trip. I never thought they would make me lose my trust like this. They changed the vehicle to a smaller one without informing me, using insurance as the excuse. That might be understandable, but they should have promptly arranged to change it back to the size we originally agreed upon. Otherwise, why confirm it in the first place?
As a result, my clients had to sit facing backwards throughout the journey, which no good tour company would ever do. I have been waiting for a response and compensation during the entire 10-day trip, but there has only been silence—no responsibility at all. I believe they want our business relationship to end here.
Réponse : Big Fleet Minibus
Thank you for sharing your feedback. We would like to clarify a few important points regarding your booking.
Your reservation was made for 10 passengers, and we committed to providing a suitable vehicle for that group size. For your trip, we supplied an executive 12-seater minibus, which comfortably accommodates 10 passengers with luggage. Throughout the journey, our driver reported that there were no issues raised during the trip regarding comfort, safety, or service quality.
We understand that your concern was specifically about not receiving a 16-seater vehicle. While we acknowledge this preference, the vehicle provided was fully appropriate for your group size, and the service was delivered as agreed..
At Big Fleet, we remain committed to delivering reliable and professional service, and we believe the service provided in this case met the agreed requirements.
Thank you.
Big Fleet Minibus
Avoid this company at all costs.
We booked and paid for a 16-seat bus for 10 days, but were given only a 12-seat vehicle. Despite repeated assurances that the correct bus would be provided later, it never arrived. The company consistently made excuses, refused to take responsibility, and became unresponsive to both calls and messages.
After multiple complaints, the company offered a compensation of only 350, which is a completely unreasonable amount compared to what was paid(over 10k) and we have never received this compensation anyway.
Completely unprofessional and dishonest service.
Réponse : Big Fleet Minibus
Thank you for sharing your feedback. We would like to clarify a few important points regarding your booking.
Your reservation was made for 10 passengers, and we committed to providing a suitable vehicle for that group size. For your trip, we supplied an executive 12-seater minibus, which comfortably accommodates 10 passengers with luggage. Throughout the journey, our driver reported that there were no issues raised during the trip regarding comfort, safety, or service quality.
We understand that your concern was specifically about not receiving a 16-seater vehicle. While we acknowledge this preference, the vehicle provided was fully appropriate for your group size, and the service was delivered as agreed..
At Big Fleet, we remain committed to delivering reliable and professional service, and we believe the service provided in this case met the agreed requirements.
Thank you.
Big Fleet Minibus
We used Big Fleet Minibus for two recent trips and they were wonderful. Experienced drivers, prompt and very comfortable cars. We highly recommend and will definitely use again!
Réponse : Big Fleet Minibus
Thank you so much for your amazing 5-star review!
We truly appreciate you taking the time to share your experience with Big Fleet. It means the world to our entire team to know that you were satisfied with our service. We work hard to ensure every journey is smooth, reliable, and comfortable, and it’s incredibly rewarding to know that our efforts made a positive difference for you.
Your kind words motivate us to keep striving for excellence and to continue delivering top quality service to all our valued customers.
Thanks once again for choosing Big Fleet, we look forward to serving you again in the near future!
Kind Regards,
The Big Fleet Team
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