Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Voir plus
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Lisez les avis des autres
When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Voir plus
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The bedroom furniture I bought was great, it was easy to put together on my own with clear instructions. The delivery timescale was just a couple of days which is unusual but nvery much appreciated... Voir plus
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Great service from ordering to delivery. The Avon 2 drawer coffee table is a fantastic buy very well made and easy to put together. Anyone with DIY skills will find it easy to put together . Th... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Assemblage en kit
- Magasin de meubles de chambre à coucher
- Magasin de mobilier de jardin
À propos de Big Furniture Warehouse
Écrit par l'entreprise
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Coordonnées de contact
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Royaume-Uni
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivery fast as promised
Delivery fast as promised. Goods are what you expect for the money look good. And easier to put together than I thought as I did it on my own
27 mai 2026
Réponse de Big Furniture Warehouse
Thank you very much for your feedback, we're glad you're happy with your purchase.
Kind regards,
Big Furniture Warehouse
Beautiful items
Beautiful items, great quality! quick delivery!
Very pleased with my purchase!
26 mai 2026
Réponse de Big Furniture Warehouse
Hello Helen,
Thank you for your feedback, we're glad to hear you're happy with your order.
Kind regards,
Big Furniture Warehouse
Everything that could go wrong did I…
Everything that could go wrong did I ended up without a bed so stop asking for reviews you are useless
26 mai 2026
Réponse de Big Furniture Warehouse
Good morning Janet,
We're sorry to hear you haven't had a great experience with your purchase, please accept our apologies for this.
Unfortunately your order was returned to us by the couriers, our customer service team were in touch with you at the time and issued a full refund straight away.
We're sorry for any disappointment and inconvenience this may have caused.
Thank you,
Big Furniture Warehouse
Товар пришел быстро хорошо упакован.Но…
Товар пришел быстро хорошо упакован.Но к сожалению мне не подошёл и я ещё не получила возврат денег
26 mai 2026
Réponse de Big Furniture Warehouse
Good morning Viktoriia,
We're sorry to hear your order wasn't suitable for you, our customer service team have reached out to you directly as we haven't received any communication from you.
We hope to get this resolved as soon as possible.
Thank you,
Big Furniture Warehouse
Lovely product
Lovely product. Just as described. Relatively easy to put together. Good delivery time.
28 mai 2026
Réponse de Big Furniture Warehouse
Hi Kelly,
Thanks so much for the brilliant feedback, it really does go along way!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Good morning,
We're so happy that you love your new Horizon Single Side Lift Ottoman and thank you for taking the time to leave us such brilliant feedback!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Helen,
It looks like this item has been returned back to us and we have contacted you via email, please could you respond so we can get this looked into?
Big Furniture Warehouse
Cupboard arrived very well packed and…
Cupboard arrived very well packed and on time was delivered by two men whom lifted it into the house for me. The cupboard itself is very well made and looks amazing in my kitchen, very pleased with the quality for a fair price.
18 mai 2026
Réponse de Big Furniture Warehouse
Hi Karen,
We're so pleased you love your new Holcombe Single Larder Unit and thanks for leaving us such amazing feedback!
Big Furniture Warehouse
GOOD PRODUCT AND CUSTOMER SERVICE
11 décembre 2025
Réponse de Big Furniture Warehouse
Good morning,
We're so pleased you love your new Camden 1Door Wardrobe and thanks for leaving us such brilliant feedback!
Big Furniture Warehouse
No complicated procedure strait forward…
No complicated procedure strait forward construction of the furniture
20 mai 2026
Réponse de Big Furniture Warehouse
Hi David,
We're so happy you like your new Avon Grey Bookcase and thanks for taking the time to leave us such great feedback!
Big Furniture Warehouse
Excellent small set of drawers and…
Excellent small set of drawers and ready made and quality furniture well pleased
22 mai 2026
Réponse de Big Furniture Warehouse
Hi Russell,
We're so please you love your new Canterbury 5 Drawer Chest and thanks for taking the time to leave us such brilliant feedback!
Big Furniture Warehouse
you could write a book on how poor the…
you could write a book on how poor the service was
21 mai 2026
Réponse de Big Furniture Warehouse
Hi Paul,
We are very sorry you were unhappy with your item, we booked in a free collection and then processed your refund as advised.
We've reached out to see if there is anything else we could have done to assist.
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Michelle,
Thanks for the amazing feedback and we're so happy you love your new Malmo Sonoma Oak Ottoman!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Alison,
We're so pleased you like your new Oakmere Grey Round Nest 2 Tables and we look forward to you ordering with us again!
Big Furniture Warehouse
Highly recommend. 👌
I ordered a bed frame and mattress, it arrived within a few days. Bed frame is really good quality and mattress so comfortable..I highly recommend this company. 👌
18 mai 2026
Réponse de Big Furniture Warehouse
Hi Derek,
We're so pleased you love your new Cygnus Small Double 4ft Mattress and your Ashbourne 4ft Double Bed
Thanks so much for taking the time to leave us such amazing feedback!
Big Furniture Warehouse
Wardrobe
After a small issue with their delivery agents which Calum from your company sorted it and I’m now a very happy customer
9 juin 2026
Avis spontané
Réponse de Big Furniture Warehouse
Hi Diane,
Thanks for your brilliant feedback, we're so pleased everything has now been resolved!
Big Furniture Warehouse
Great quality.
Great quality.. looks so modern and classy. Was kept in touch about delivery and arrived on time x̌ definitely recommend to friends and family x
18 mai 2026
Réponse de Big Furniture Warehouse
Hi Carol,
Thanks for leaving us such great feedback, and we're so happy that you love your new Aztec Chest of Drawers!
Big Furniture Warehouse
Good quality sturdy chair
Very quick delivery, good quality sturdy chair and easy to attach legs.
18 mai 2026
Réponse de Big Furniture Warehouse
Hi Jo,
We're so glad you love your new Compact Scallop Armchair Grey, and thanks for taking the time to leave us such great feedback!
Big Furniture Warehouse
Great price
Great price, cheapest place, fast delivery, great quality product, will use again!
16 février 2026
Réponse de Big Furniture Warehouse
Hi Kate,
Thanks for your amazing feedback, and we're so happy you love your new Astbury Dressing Table & Mirror!
Big Furniture Warehouse
Purchased a lovely nest of two tables.
Purchased a lovely nest of two tables.
They look perfect in my home.
Great quality and fully assembled
Quick delivery as stated when ordered
15 mai 2026
Réponse de Big Furniture Warehouse
Hi Carolyn.
Thanks for your brilliant feedback, and we are so pleased you're happy with your new Gabon Nest of Tables!
Big Furniture Warehouse
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