Big Game Hunters Avis 

We have a Skyhigh trampoline the netting broke and the company does not have replacement netting effectively meaning the trampoline has to be disposed of. Really not good for the environment nor the wallet.

Firstly, they delivered the wrong item and proceeded to try and tell me that I did in fact order it - despite me getting emails to confirm my original purchase.

Now they will not refund me my money until I arrange for their item to be returned to them! It's not responsibility to do this and arrange a courier or such and I don't have the time.

These people are sharp traders - Do not deal with them

Having bought a BEE-BALL Pro Bound ZY-015 Full NBA Size 10ft Adjustable Basketball hoop for my son’s Christmas present in 2023, by November 2024 the supporting rod had rusted and broken. It had 10 months of use once erected. By the time I had contacted them it was just out of the warranty. I was happy to pay for a replacement part. I was told that they could not send me a replacement part. I then enquired who their manufacturer was so I could contact the manufacturer directly and get a part from them (which I thought was a reasonable request.) I was happy to wait or pay extra for the shipping from China. They repeatedly refused to give me this information and told me there was nothing they could do. I now have 8ft of metal with rusted screws lying in my garden. On closer inspection other parts of the basketball stand are also rusting away. This is a poor quality product with no recourse from a company that does not uphold the Consumer Rights Act 2015. If you want to avoid having a pile of rusted metal lying in your garden after a short period of time then do not buy. Incredibly frustrating and a total waste of money.

Awful service, I paid and placed an order and part of the order is missing so, they advised i would have the order the next day and provided tracking details. DHL were expecting the parcel but never received it.
The company are not interested and are blaming DHL, clearly it isn’t them.
The company take your money and don’t provide the goods paid for. This needs to be escalated further as they are stealing your money.
I have tried to contact the company again and they just don’t respond. There is going to be a child with a missing Christmas present.

We've purchased a couple of items from Big Game Hunters but most notably, their Redwood Mansion.

It's visually a lovely piece but for the price you'd expect it to be structurally sound. We've had it a month and have already contacted them twice - first time due to the door splitting apart becoming a hazard for our little one, and the second time due to the slats on the back coming lose since they're only stapled.

You won't be able to reliably move this piece once assembled. We tried to shuffle it just a small distance to make space for other outdoor pieces we had bought, and this caused the back of it to fall apart.

For the cost, you'd expect much much more.

In regard to support, our experience has been subpar. Most recently we tried to raise our concerns through their LiveChat - despite daily follow-ups, nobody responded at all. They don't have a contact number, so we ended up trying over social media instead.

Not a great experience at all for a company that sells products at premium prices!

Great products, competitive prices and a far speedier delivery than I was expecting. My three purchases (placed outdoors) are still in great quality. Brilliant service all round.

This is not a good company to do business with. Very unhelpful staff and poor policies. I had issues with the returns label initially provided and after many trips to Evri shops and emails it turns out they do not actually provide free returns. It wasn’t clear and in this day and age is ridiculous so beware as if you can’t keep the item for whatever reason you will have to pay a fortune to send back and receive very slow, curt and unhelpful responses. There are plenty of companies out there that have excellent customer services and decent returns policies.

Basketball hoop rusted and fell apart within 2 months (bought for Xmas). Tried to email and it bounces back as undelivered, even though I'm replying to the original order email sales@biggamehunters

Used contact form but no reply. No phone number to use. Will start charge back if I don't hear from them soon. Don't know how else to contact them.

Although the delivery firm they used was poor (DHL). The customer service was excellent. The parcel arrived late (although posted on time by company) and so the company sent us out a replacement straightaway and also refunded us the total cost! The product Boules were well packaged and top quality. Fully recommend company just not the delivery company they use.

I ordered a playhouse for my nieces Birthday present with the promise to help build it.
From ordering to delivery it was excellent, I thought it would take longer than it did.
Not being a great diy enthusiast I was dreading the promised build, but it went together really easy with great instructions.
The nieces love it and we are struggling to get them out of it as they want to move in.
Very happy to recommend them Red Wood Lodge and Floor

Brilliant product made to a lot higher spec than other playhouses on the market. Fast and stress free delivery.

Getting the Basketball Hoop from Big Game Hunters was the best choice ever. The kids love it.
It is super sturdy and you can easily move it around the yard. It is easy to put together. Solid and it will last a very long time. We also like the option of adjustable and variable height feature that comes with it.

I recently purchased the Sand Sailer Sandpit and I must say it has been a fantastic addition to our outdoor play area. As a parent, I'm always on the lookout for toys that encourage imaginative play and keep my children entertained for hours, and this sandpit has exceeded my expectations. It's really easy to assemble and surprisingly quite spacious. My kids absolutely love it.

I purchased a mud kitchen for my niece's birthday. This was so easy to put together, great instructions. Would have been lovely as is but I decided to paint it.
Really well made and sturdy, my niece absolutely loves playing with it.

I had purchased boules and received my order within 2 days. The 8 ball pack had 2 missing so quickly claimed to the seller about the issue. The seller immediately sorted my issue and delivered the missing 2 within the next day.
Full marks on the product and customer service!

Great communication , fast delivery, easy product assembly,
We purchased a Red wood mansion, my daughter loves it, we decided to add a balcony and slide to the product, customer service were most helpful

I purchased a playhouse from big game hunters as a birthday present for my 3 year old a few months back and everything has been faultless from start to finish. It was easy to order and it arrived the following day. I set the playhouse up and within an hour it was pretty much ready to go it just needed a quick lick of paint. I had a couple of questions regarding painting the playhouse and the customer service team responded the same day and answered my question. The playhouse itself is great quality and was amazing value for money and wow, it looks even better than the photos. Most importantly, our 3 year old loves it. Would 100% use this company again

Purchased a pro bound basketball stand. Fast delivery and good bit of kit

Bought the Evermeadow playhouse, construction took a while but daughter is delighted. Looks fab now we've decorated it as well, glad we bought this and not a plastic one. Needed to wait a while for delivery but worth it as cheaper than similar products elsewhere

DO NOT BUY A PLAYHOUSE - IT WILL LEAK IN THE RAIN. I am really shocked that the playhouse roof leaks and Big Game Hunters doesn’t think this is a problem. Does anyone buy an outdoor playhouse and not expect the roof to be watertight? Nothing on the website suggests that the roof is not watertight so when I reported a very wet floor, I expected an apology and some compensation for the work which will be involved in applying silicone sealant and/or varnish. But the company simply says “sorry” and refers me to a section buried in the product care guide which says what to do “if you want to make the roof more waterproof in heavier showers…”. Absolutely appalling.