Bigmoto Avis 

Really glad I found Big Moto from other recommendations. Shout out to Matt and the SOS transport guy who were really friendly and helpful with our bike sale. It was a regrettable sale of a much loved bike on our part, but they made it a lot more pleasurable. I was amazed how quick and smooth the process was , all completed in 3 days, money straight into our bank before the bike was taken with no quibbles and the V5 notification done immediately . Overall great service.

What a brilliant company. I have now bought 2 bikes through BigMoto and both times have been easy and flawless. They always make sales and customer service very quick and easy. Would definitely recommend and will be going back in the future for my next bike.

Really great experience with BIGMOTO! They gave me a very good quote for my motorbike and, importantly, stuck to it.

I was also really impressed with the guy who came out to inspect the bike. He was friendly, professional and explained the whole process before carrying out his routine checks, which made everything straightforward and stress-free.

The bike had a full service history and was exactly as described, with no faults, so BIGMOTO honoured the original quote without any hassle.

I’d definitely recommend BIGMOTO. If you’re honest about what you’re selling and the bike matches the description, they’ll look after you and make the whole process easy.

Thanks again, BIGMOTO — great service!

From start to finish everything no hassle if you are sraight with them they will be straight with no hassle selling fantastic money paid before he had loaded the bike on the van.

Excellent service from start to finish I didn't do a thing, they gave me a price for my motorbike, and arranged collection. Thanks for a hassle free service. Would definitely recommend.

Very professional and great communication. Very friendly van driver thanks for a great service. 10 out of 10

Quick, efficient and fair process. Much better than having tyre kickers turning up, fair price for a trade sale and good communication throughout the process

Thank you Matt Fields Great Yarmouth for your patience in helping with the purchase of my motorcycle. The whole process was very quick and simple and your understanding of my situation was very good. No pushing into buying.

Thanks again Matt love the bike.

Good communication and good service, and no hassle! The delivery/pick up driver was also excellent

Visited on Monday, our sales person Claire was amazing, extremely knowledgeable about the bike that we were interested in purchasing, there was no pressure, Claire answered all our questions and advised us of additional options to us, smooth transaction would highly recommend

I found sell my motorcycle a very smooth operation achieving a fair price and friendly people to deal with

The information required was easy to understand and the price offered was fair, the time for the whole process was quick, the pickup driver’s inspection was efficient and the price was honoured. All excellent.

Appalling follow up once initial offer accepted then when the guy turned up to collect after being chased twice he conjured up a non existent issue and said bike no longer wanted

Comms is ridiculous supposed to be rang back i just give up i do t no if the bike will turn up quick to take deposit now just not interested. Had enough of this buying something you should be excited about. Its taken all the fun and im just annoyed now.

Louise Duffy couldnt have helped any more. Great service and helpful with my enquiry. Great selection of bikes for sale too.

Having had an injury I needed to sell my bike. Bigmoto came to my aid and efficiently " moved in on" for me.

The bike was just over a year old but in showroom condition ( just 134 miles covered). I got the top trade price on this occaion

Avoid this AI managed joke of a company.
They add extra charges.
Customer service is just AI bots.
They ignore requests.
2 months on and I am still trying to cancel information from them. So relieved I didnt go ahead with the sale.
They will take your money quickly but then not give any support at all.

Very poor!
Arranged a PX with this company for my immaculate 890 smt with there x-adv 750

Firstly I spoke with Clare who proceeded to tell me there is a 100 “off the showroom floor fee” this didn’t sit right with me as surly I should be also charging them for my bike as this was a PX…anyway she then went on to say “you don’t have it” in that context was this a question or a statement? I’m not sure either

Nevertheless I proceed to pay the charge and get the wheels in motion..it took several days for the bike to come they use S.O.S who I cannot fault. Once the bike came I took a long look at it and decided it’s not for me broken hand guards extras fitted by quite clearly a cave man and problems with the number plate where the previous owner had a private plate and couldn’t make his mind up wether he wanted to keep it himself or not…the issue? Insurance don’t recognise the private plate on the v5 and I don’t have the original plate on my v5 so I either can’t insure the bike or I can’t tax the bike both illegal and both down to big motos poor communication efforts with me, themselves and previous customers clearly.

So I phone up to tell them it’s not for me please come and get it..keep my bike and just pay me. Cool no problem right? Wrong, I’ve waited over a week to have the bike collected (collected 7am this morning) I’ve called over 8hours later to ask how long it’ll be to have my money back as I’m trying to make a deal with another company and another bike and the bloke says. The bike isn’t back at our Great Yarmouth store..fine sos are busy but it’ll then take 48 hours for an inspection another 24 hours for the refund and depending on bank another 48 hours for my refund to actually appear.

So bigmoto you rush and push the first stages to get what you want your staff clearly have no respect for your business then when a deal is wanted to be undone you put on the slow burners bearing in mind every phone call is short and bitter and your staff don’t actually want to know or help with any questions or issues.

I had better service from SBF a few years ago and look how they ended up. So disappointing

Very professional they examined my motorcycle in detail and paid promptly prior to the bike being transported which they arranged.
Highly recommended!

Don’t waste your time say they buy bikes take all my details photos etc then tell you they are overstocked if your overstocked stop advertising about buying bikes just advertise about selling bikes simple really