Bigtoe Avis 

400
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The communication in setting this up was fantastic. We had a mobile therapist visit us while we were on a quick weekend Runaway. She was very professional and getting in and out was very simple. It wa... Voir plus

Noté 1 sur 5 étoiles

They were by far the worst company I have ever dealt with . I made an appointment for 3pm on the 20th they had no problem taking my money , fees & 20% tip. They just forgot one thing to SHOW UP! I had... Voir plus

Noté 5 sur 5 étoiles

Malleny was awesome! This being my first time, I wasn't sure exactly what to expect, but liked that she had such resounding reviews. The moment she walked in she greeted me warmly and proceeded to set... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Called Big Toe Massage and a search went out for a massage therapist to handle three bookings as our family were on vacation at a time share. Michelle answered the request and provided on time ex... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

400 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 61 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(400)

177 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Awesome massage

Awesome massage
She was on time and asked about if it was Good pressure she was using
.

26 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for your kind words!

Noté 5 sur 5 étoiles

Linda was performed a great massage

Linda performed a great massage. She was professional and listened to what I was feeling physically.

25 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the kind words! We’re glad to hear Linda delivered a great massage and took the time to listen to your needs.

Noté 5 sur 5 étoiles

Busy area

Busy area, bare with the app and schedules and maybe just compromise.

Had an excellent experience with a professional masseuse

21 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thanks for sharing your experience! We're so glad you enjoyed the massage. Scheduling can get tricky in busy areas, but we appreciate your patience and flexibility—it really helps. Looking forward to serving you again soon!

Noté 5 sur 5 étoiles

We had the BEST couples massage ever

We had the BEST couples massage as a Sweetest Day celebration. Jason and Christiana were amazing. Their attention to detail and thoughtfulness of each our needs was unparalleled! Book them ASAP.

18 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the wonderful review! We're so glad Jason and Christiana helped make your Sweetest Day celebration special with such thoughtful and personalized care. We appreciate your recommendation and hope to see you again soon!

Noté 5 sur 5 étoiles

Clarisa is a wonderful healer

Clarisa is a wonderful healer. She new exactly how much pressure on the deep tissue and when doing Swedish She flowed like water. She is a very positive, energetic spirit and I'm sure you will be very happy with her expertise

17 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for your kind words. We're so glad you had such a great experience with Clarisa. It's wonderful to hear how much you appreciated her intuitive touch and energy. Looking forward to your next session!

Noté 5 sur 5 étoiles

My first appt with Bigtoe/ Andreas

I went online the morning of Oct 12, 2025 looking for a massage therapist that i could hopefully get into same day. The first place that popped up was someplace called Bigtoe but they were advertising for in home massage sessions and possibly same day, I thought that was exactly what I was hoping for. I have many many health issues that cause more issues and so on but I went through the website and I thought it would be fantastic. I filled out the form of interest what I was wanting and such and it asked questions like would you prefer male, female or open minded. It asked basic but respectful questions . I put in open minded because whether male or female wasnt an issue for me at all and a few min later I got a msg back stating my inquiry was accepted and someone was now assigned and it gave me a start time that was within the time frame I had chosen. The therapist was a gentleman named Andres. He was polite, kind, compassionate, empathetic and showed great professionalism. He showed up on time and was ready when my time was supposed to start. He had everything needed and it was just a fantastic experience. It was without a doubt the best massage I have ever had and feeling refreshed and having the ability to move so much easier was such a blessing.. I felt better than I have in the last couple of years. I will most definitely be using their services again and I hope and pray to be able to schedule Andres again. I never felt uncomfortable during his visit and he was very respectful. I give him a 10 out of 10

12 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the kind review! We're so glad you had such a positive experience with Andres and felt real relief after your session. We look forward to your next booking!

Noté 5 sur 5 étoiles

Bryan is absolutely wonderful

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the base of my skull, I experienced something I hadn’t felt in decades: absolute freedom from pain. It was incredible.
Having the massage in my room was such a gift afterward I was so blissed out, I could simply shower and drift off to sleep, which was exactly what my healing body needed. Bryan is a true miracle worker, and I cannot recommend him highly enough.
When I return to the Monterey area, I will absolutely book with Big Toe again and ask for him. Even the next morning, I woke up feeling like a million bucks!

10 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the amazing review! We're thrilled to hear that Bryan helped bring you real relief and a deep sense of healing. We'll be sure to pass along your kind words, and we look forward to welcoming you back in Monterey!

Noté 5 sur 5 étoiles

A PRO at your fingertips!

Super easy to use app. Very simple, you ask for service and a professional shows up at your door! Lawrence is an excellent
Knowledgeable & warm professional. He knew exactly what to do.Listened well to my pain issues and knew exactly where to target the therapy.
And at the end of the massage
I was rejuvenated and pain free.I highly highly recommend lawrence!

8 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the wonderful review! We're so glad you had a seamless experience with the app and that Lawrence delivered exactly what you needed. We appreciate your recommendation and look forward to your next session!

Noté 5 sur 5 étoiles

Extremely professional

Extremely professional, very sweet and kind. Knows the exact pressure to take nots away .

1 octobre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the kind words! We're glad your therapist provided such a professional and caring experience, with just the right pressure to relieve tension. We look forward to your next session!

Noté 1 sur 5 étoiles

Disingenuous Charging Practices

I was charged in full, 4 days in advance. When i reached out to customer support, i was told it was only a "hold". Well, that hold means i don't have access to those funds. Customer support then gave me the link to an article somewhere on the web explaining that this was usual Big Toe procedure. When i told the "person" this article wasn't something available on the app, (which is where i had to go to book the appointment,) i got radio silence.

Having money come out of my bank account at wildly random times while citing an article that you have to hunt the web to find is unethical. Getting radio silence from "support" is wrong. Since they have my money now, this will be a one time event, regardless of how well the massage goes. This is not the fault of the masseuse and he will be treated with all of the courtesy that the company did not offer me.

30 septembre 2025
Avis spontané
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Réponse de Bigtoe

We’re sorry for the frustration this caused and appreciate you taking the time to share your feedback. To clarify, the payment authorization made at the time of booking is a standard industry practice to confirm your session, and funds are only fully captured once the appointment is confirmed. That said, we understand how this can feel unexpected, especially if it wasn’t clearly visible within the app. We’ll be working to make this process more transparent moving forward.

We also regret the delay in our support response and will be looking into that to ensure better follow-through in the future. Thank you again for your feedback—it helps us improve the experience for all clients.

Noté 5 sur 5 étoiles

Duangta was great

Duangta was great she was sweet and professional and I really enjoyed my massage it was a perfect combnation of stretich and massage and she was responsive to my feedback I will definitely call her again!

28 septembre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for your kind review! We're so glad you enjoyed your session with Duangta and that the combination of stretching and massage hit the mark. We appreciate your feedback and look forward to your next booking!

Noté 5 sur 5 étoiles

Most excellent massage ever

She is very careful and skilled. Would recommend her to anyone. Super care and skilled in her therapy. Working throughout the whole session.

27 septembre 2025
Avis spontané
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Réponse de Bigtoe

We appreciate your recommendation and look forward to your next booking!

Noté 5 sur 5 étoiles

Attention to detail

Desi really helped me in my post-surgery recovery with a much-needed deep tissue massage. Her background as a nurse added an extra level of care and understanding, which made a huge difference in my healing. The way she combines her medical knowledge with deep tissue massage is truly amazing—I left feeling both relieved and supported.

23 septembre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the thoughtful review! We're so glad Desi's expertise and background as a nurse helped support your post-surgery recovery.

Noté 5 sur 5 étoiles

Xanth

Xanth, was very professional attentive to our needs and friendly and warm. We will definitely work with her in the future

21 septembre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for your review! We're glad to hear Xanth was warm, professional, and attentive to your needs. We look forward to your next session!

Noté 1 sur 5 étoiles

They will send somebody out even if you…

They will send somebody out even if you don't acknowledge that that's who you wanted. Once you apply for a time and a person, you have a list of people that it's going to go out to but never tells you that you will be automatically booked with someone ! And at no time did I acknowledge any one of those people and no one got in touch with me, yet they sent them out anyway and charged me. Be very careful....

12 septembre 2025
Avis spontané
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Réponse de Bigtoe

We're sorry to hear about your experience and any confusion around the booking process. Our goal is always to match each client with a qualified therapist based on the preferences selected during booking. We understand that clarity and communication are important, and we’re continuously working to improve both. Please feel free to reach out to our support team so we can take a closer look and assist you further.

Noté 5 sur 5 étoiles

Very good massage

Santiago was very thorough and constantly asked how I’m doing I felt very relaxed after the massage and felt great the next morning none of my normal aches and pains. I highly recommend .

8 septembre 2025
Avis spontané
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Réponse de Bigtoe

Thank you for the kind feedback! We're glad Santiago made you feel relaxed and that you noticed real relief the next day. We appreciate your recommendation and look forward to your next session!

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