I have been using bio id HRT treatments now for a while. I can only recommend this company to anyone going through menopause, they make sense of what for me was scary change to me that I was not expec... Voir plus
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Lisez les avis des autres
I'm so pleased with the service that Bioidhealth provides. It's been a year and I am so happy to continue using this fantastic service. Thank you so much to every single person who is part of the team... Voir plus
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Voir plus
I had a planned follow-up call with Ros after my initial consultation. She was kind, listened to my situation, and completely understood my decision to wait until after surgery before starting my Bio-... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Écrit par l'entreprise
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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4,0
Bien
585 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Nobody contacted me before my next …
Nobody contacted me before my next payment was taken to see how I was which never happened before?
First time this has happened
21 mai 2026
Avis spontané
Réponse de Bioidhealth
We are sorry that you were not contacted before your payment was taken, especially as this had happened previously. Thank you for bringing this to our attention.
As this is a subscription service, payments are taken automatically on scheduled dates. Please do email us directly so we can look into this for you, investigate the finer details surrounding your account and payments, and let you know any expected payment dates when we discuss this further. We’d really like the opportunity to resolve this for you.
Kind Regards
Team Bio ID
So far so good
So far so good, the team have been professional and informative. I had my bloods taken and results were delivered quickly. Follow up information on prescriptions and finance was good. Awaiting prescription so not sure on the delivery and quality yet.
21 mai 2026
Avis spontané
Réponse de Bioidhealth
We really appreciate your lovely feedback. It means a lot to hear that you’ve felt well looked after and informed during your journey so far. We’re pleased everything from your blood test to receiving your results has gone smoothly and efficiently. Thank you as well for mentioning the support around prescriptions and finance, as we always want the process to feel as easy and reassuring as possible. We hope the next stage with your prescription continues to give you the same positive experience.
Would highly recommend
Great service. Very quick booking appointments around me. Lovely staff, dealt with a lovely lady called Jennifer who always got back to me rather than different people each time. It felt more personal. Would highly recommend. No pushy sales, gave me the facts from my bloods and left it with me to make a decision
21 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your kind words, it really means a lot. We’re so pleased to hear that you found the booking process quick and easy, and that you felt well looked after throughout.
We’ll also make sure your lovely comments are passed on to Jennifer. She’ll be really happy to know she made things feel more personal for you, that’s exactly the kind of experience we aim for.
It’s great to hear you felt supported without any pressure, and that the information helped you make your own decision comfortably. We truly appreciate your recommendation and your trust in us.
Quite complicated to use,but other than…
Quite complicated to use,but other than that,seems good,doesn't say how long it will be for the results
9 mai 2026
Réponse de Bioidhealth
Thank you for your review and for taking the time to share your feedback.
We emailed you on the 22nd May to book in your initial consultation as your blood results are now back. We hope we can answer any questions you may have and help to simplify the process for you wherever possible.
If you need any further support or information in the meantime, please feel free to reach out directly and we’ll be happy to help.
Thank you again for joining Bio ID. We are here to support you every step of the way.
Kind Regards,
Team Bio ID
Amazing experience I cannot believe I…
Amazing experience I cannot believe I have been so long without this in my life - what a difference I feel like a new woman living life as full as possible now - thank you for all your support Lisa x
19 mai 2026
Avis spontané
Réponse de Bioidhealth
Reading this truly means so much to us, thank you for sharing such a lovely message. We’re so happy to hear that you’re feeling more like yourself again and able to enjoy life more fully. That’s exactly what we hope for with every person we support.
It’s been a real pleasure being part of your journey, and we’re so grateful for your kind words and trust in us. We’ll also be sure to pass your thanks on to Lisa, she’ll be really happy to hear this.
Wishing you continued health, happiness, and many more beautiful moments ahead. Thank you again from all of us.
Very responsive helpful and friendly
Very responsive helpful and friendly
Put me at ease explained everything well.
19 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your kind words! We’re really happy to hear that you felt comfortable and well supported throughout the process. It means a lot to know that everything was explained clearly and that our team was able to put you at ease. We truly appreciate your feedback!
Just had the initial blood testsand 2…
Just had the initial blood testsand 2 follow up consultations which were very reassuring,a complete opposite to my experience with my local GP.Its very encouraging thus far.I am expecting my treatment to arrive in the next few days,It’s been about 2 weeks to get to this point which is encouraging and the aftercare service and constant monitoring seems very impressive so hopefully all goes well
19 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your experience. We’re really glad to hear that the consultations have been reassuring and that you’ve felt well supported throughout the process. It’s great to know the care, communication, and monitoring have made a positive difference compared to your previous experience. We truly appreciate your patience during the last couple of weeks, and we’re excited for you to begin your treatment soon. We’ll be here to support you every step of the way, and we hope everything continues to go smoothly for you.
Réponse de Bioidhealth
Aw, that’s so lovely to hear. We’ll make sure Lisa sees your kind words, she’ll really appreciate it.
I’ve had a really positive experience…
I’ve had a really positive experience with BioID Health and their hormone treatment service. Before starting treatment, I was struggling with frequent day and night hot flushes, poor sleep, and other menopause symptoms that were really affecting my daily life.
Within around 6 weeks, I could already notice a big improvement, and now at the 3-month point my symptoms are almost completely gone. The hot flushes that used to happen constantly are now very rare, both during the day and at night.
One thing that really stands out is how supportive and accessible the team are. They are available 7 days a week, which is incredibly reassuring if you need advice or have questions. The home visit service for blood tests is also a huge bonus and makes the whole process so much easier and more convenient.
I also want to mention Carla and Ros, who I have regular catch-up calls with. They are both absolutely lovely, caring, and genuinely take the time to listen and support you throughout the journey.
I’m extremely happy with the service from BioID Health and would highly recommend them to anyone looking for help with menopause symptoms and hormone support.
18 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for taking the time to share this. Reading how much of a difference the treatment has made for you honestly means a lot to us. We’re so happy to hear your hot flushes, sleep, and other symptoms have improved so much, especially after how much they were affecting your daily life before.
It’s also lovely to hear your kind words about Carla and Ros. They genuinely care so much about supporting every patient, so we’ll make sure this feedback is passed on to them, they’ll be so happy to read it.
We’re really grateful for your trust in BioID Health and for recommending us. Thank you again for such a thoughtful review.
Not just a customer
From the moment I decided to go with bio id I have nothing but positive feedback. From professional to personal touch. I felt I mattered and wasn’t just a customer. Anytime I have a question I book an appointment and have a video meeting. Each appointment I do not feel rushed. I feel I am listened to and I like how they explain everything so you understand your prescription. Care is definitely taken with every they do. I’m glad I chose bio I’d.
18 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for such a thoughtful review. Reading that you felt genuinely cared for and listened to throughout your journey really means so much to our whole team.
We always want our patients to feel supported as individuals, never just another customer, so hearing this from you is incredibly special. It’s also lovely to know that you’ve felt comfortable asking questions and never rushed during your appointments. Taking the time to explain everything clearly and make sure you feel confident in your treatment is very important to us.
Thank you again for putting your trust in BioID. We’re truly grateful to be part of your journey.
I’m so pleased with my treatment
I’m so pleased with my treatment, they really can’t do enough to help you. Would highly recommend
18 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your lovely words. It truly means a lot to hear that you’re so pleased with your treatment and felt well supported by our team throughout your journey.
We’re really grateful for your recommendation and so happy to hear you’ve had such a positive experience with us. Thank you again for your trust and kindness.
Réponse de Bioidhealth
Thank you so much for this. Hearing that you’re feeling 100% better honestly makes us so happy. That’s exactly what we hope for when someone starts their journey with us.
We really appreciate your trust in our team, and we’re so pleased you’ve had a positive experience from start to finish.
Amazing service
Amazing service. Communication with Chris is 5 stars. Consultation with Pazy went great, asked so many questions to get to know me and explained test results with such a care. Would definitely recommend Biodhealth to everyone.
18 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your lovely feedback. We’re truly so pleased to hear you had such a positive experience with both Chris and Pazy.
It means a lot to know you felt listened to, cared for, and fully supported throughout your consultation and results discussion. Taking the time to really understand each person and their needs is so important to us, so your kind words genuinely mean a great deal.
Thank you again for your trust and recommendation. We’re so happy to be part of your journey.
Thanks BioID for helping me get my life back!
I have been trying to seek support for quite a while! I knew something wasn't right but I was always told I was too young (aged 41 when I thought i was perimenopausal). I was diagnosed with ADHD aged 41 (brain fog next level and I also think perimenopausal which was exacerbating the symptoms). I was stuck, was I imagining these symptoms? Did I have health anxiety? Were these low mood symptoms just depression because I was already on anti- depressants? I am a mental health nurse but felt gaslit by medical/societal norms. My GP even called me neurotic. Yet when I found BioID while scrolling one day I booked an appointment to speak to an advisor. I was very lucky and had an online appointment wirh a lady called Chelsea! I absolutely adore this lady, she asked me questions and listened to everything I had to say. I cried while talking to her out of relief as I finally felt heard. Chelsea said based on what I was saying I scored 21/25 for menopausal symptoms ans encouraged a blood test to show exactly what was going on. This was arranged and Chelsea explained exactly what would happen next. A nurse came to my house, took the blood samples and a doctor from BioID called me and went through the results. All results such as cholesterol, HBA1C, liver function etc all fine. Yet when it came to the hormone side of it she said I was functioning on about 10% of what someone my age typically has and said it was no wonder I felt how I felt and I needed all 4 hormones, Oestrogen, DHEA, Testosterone and Progesterone. They also provided me with supplements auch as magnesium to taje at night and B vitamins in the morning. Since starting the programme I can regulate my emotions better, sleep better, the horrendous aches and pains have gone which is a great relief especially about the hip pain which was awful, there are many other symptoms that have greatly improved! I can just get on with my life. The BioID team contact me when I am due a telephone review or another blood test. My recent review meant the doctor was satisfied I can stay on the current dose for each and they will continue to review quarterly. The BioID team have given me a new lease of life and I would recommend them to anyone. A HRT package of bioidentical hormones tailored to my specific body and not a one size fits all partial HRT treatment from the NHS. Thanks BioID for the support, non judgemental approach and the ability to find a solution specifically for me. I'm sure you will help many more people. I will always recommend what you do!
17 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your story and for trusting BioID with your care journey. Reading your review truly means a lot to us. We’re so sorry to hear how long you struggled to feel heard and understood, but we’re incredibly glad you found the support and reassurance you deserved with our team.
Chelsea will be absolutely touched by your kind words. We know how important it is to feel listened to, supported, and validated, especially after such a difficult experience, and we’re so pleased she was able to make you feel comfortable and cared for from the very beginning.
It’s wonderful to hear how much of a positive difference the treatment and ongoing support have made to your daily life, from better sleep and emotional balance to relief from the aches and pains you were experiencing. Stories like yours are exactly why we do what we do.
Thank you again for your trust, kindness, and recommendation. We’re so happy to continue supporting you on your journey and wish you continued health and happiness moving forward.
Hit and miss customer service
Recently started my hormone meds and the appointment to follow up was cancelled 3 minutes before it was due. I’ve read other reviews from people who have had similar issues. Feel very let down by Bio ID. I had been reassured that these issues had been sorted out, clearly not. Get your act together BioID if you want to be taken seriously.
14 mai 2026
Avis spontané
Réponse de Bioidhealth
We are very sorry to hear about your experience, especially at such an important stage of your treatment. Having your follow-up appointment cancelled at the last minute is understandably frustrating and disappointing, and we appreciate you taking the time to share your feedback.
We recognise the impact this has had on your confidence in our service. We also want to reassure you that we avoid changing appointments at short notice unless there are exceptional circumstances.
A member of our team will contact you directly to better understand what happened and to see if you need any further support.
Thank you again for your feedback.
Kind regards,
Team Bio ID
Amazing team
Amazing team, focused on getting you back to being yourself
Always on hand to help
Cannot thank you enough
14 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for this, your words genuinely mean a lot to us. Knowing that you feel more like yourself again is the best feedback we could ever receive.
We know how difficult it can be when you’re not feeling yourself, so being able to support you through that journey and knowing you felt our team was there for you really does mean so much. Your kindness and appreciation will make the whole team smile.
Thank you again for trusting us and allowing us to be part of your journey.
Comprehensive hormone treatment received
In a certain age females start to experience the menopause effects... after few consultations with local GPs my situation was the same so I came to BioID...
Company arranged my hormone levels checks, prescribing my unique hormone treatment. Over the course of time I was surprised to discover myself again! Night flushes almost gone or became insignificant, body feels light and free, mood improved drastically! I can't praise BioID company enough, what a great support I received! I had a regular checks, full support when I had some questions and professional clinician feedback to my needs.
14 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your experience with us. We’re truly so pleased to hear how much your personalised treatment has helped you feel like yourself again.
It’s wonderful to know that your symptoms, especially the night flushes and mood changes, have improved and that you’ve felt supported throughout your journey with our team. Providing care that is personal, supportive, and tailored to each patient is so important to us.
Thank you again for your trust and kind words. It really means a lot to the whole BioID team.
It’s been ok
It’s been ok
Tablets take 2weeks to arrive so make sure you order in time. I get 100 tablets in the prescription but one lot has run out before the other. 🤷♀️ it’s says monthly check in’s but that’s not happened to me.
14 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience so far has not fully met expectations.
In order for us to investigate the concerns you have raised regarding prescription quantities, delivery times, and monthly check-ins, we do require some additional information. We have requested these details through the Trustpilot system and would appreciate it if you could respond when convenient.
We look forward to receiving the information so that we can make contact with you directly and review this further.
Kind regards
Team Bio ID
Don’t bother -fake company
Don’t bother. They take your money, then show an error on the screen when booking your appointment. Now fighting to get my money back. Their phone is automated, and they never answer. Go elsewhere and save yourself the pain I’m now going through.
13 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience so far has not fully met expectations.
In order for us to investigate the concerns you have raised regarding prescription quantities, delivery times, and monthly check-ins, we do require some additional information. We have requested these details through the Trustpilot system and would appreciate it if you could respond when convenient.
We look forward to receiving the information so that we can make contact with you directly and review this further.
Kind regards
Team Bio ID
I stiil have not received rhe test kit…
I stiil have not received rhe test kit despite emails
7 avril 2026
Réponse de Bioidhealth
We’re very sorry to hear that you still haven’t received your test kit and understand how frustrating this must be, especially after contacting us by email. Please accept our apologies for the delay and inconvenience caused.
We are currently looking into this and have messaged you directly so we can investigate the issue and resolve this as a priority. Please do keep an eye out for updates from us directly.
Thank you for bringing this to our attention.
Kind Regards,
Team Bio ID
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