I have been using bio id HRT treatments now for a while. I can only recommend this company to anyone going through menopause, they make sense of what for me was scary change to me that I was not expec... Voir plus
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Lisez les avis des autres
I'm so pleased with the service that Bioidhealth provides. It's been a year and I am so happy to continue using this fantastic service. Thank you so much to every single person who is part of the team... Voir plus
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Voir plus
I had a planned follow-up call with Ros after my initial consultation. She was kind, listened to my situation, and completely understood my decision to wait until after surgery before starting my Bio-... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Écrit par l'entreprise
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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4,0
Bien
587 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Don’t bother -fake company
Don’t bother. They take your money, then show an error on the screen when booking your appointment. Now fighting to get my money back. Their phone is automated, and they never answer. Go elsewhere and save yourself the pain I’m now going through.
13 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience so far has not fully met expectations.
In order for us to investigate the concerns you have raised regarding prescription quantities, delivery times, and monthly check-ins, we do require some additional information. We have requested these details through the Trustpilot system and would appreciate it if you could respond when convenient.
We look forward to receiving the information so that we can make contact with you directly and review this further.
Kind regards
Team Bio ID
I stiil have not received rhe test kit…
I stiil have not received rhe test kit despite emails
7 avril 2026
Réponse de Bioidhealth
We’re very sorry to hear that you still haven’t received your test kit and understand how frustrating this must be, especially after contacting us by email. Please accept our apologies for the delay and inconvenience caused.
We are currently looking into this and have messaged you directly so we can investigate the issue and resolve this as a priority. Please do keep an eye out for updates from us directly.
Thank you for bringing this to our attention.
Kind Regards,
Team Bio ID
Highly recommended company
Highly recommended company. I was already on hrt from my GP but this wasn’t working after over 12 months and they weren’t prepared to up my dose. From my first appointment with Jennifer I actually felt listened to and not fobbed off. After my appointment with Tunde it turns out I had a lot more symptoms than I originally thought. There was a lovely lady who came to the house to do my bloods and everything was explained about my results in detail.
After only 4 weeks I am actually sleeping all night. This hasn’t happened for over 18months. I am finally beginning to see the woman I was before all this started.
My younger sister used this company first as she wanted to get in early as she didn’t want to end up in the situation I was in. This is what prompted me after her recommendation.
12 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your lovely words. We can only imagine how exhausting and emotional those 18 months must have been for you, especially when you felt your concerns weren’t fully being addressed.
It means so much to hear that you felt genuinely listened to and supported by Jennifer and Tunde. One of the best parts of reading your review is hearing that you’re finally sleeping through the night again and starting to recognise yourself again after such a difficult time. That feeling is priceless.
We’re also so touched that your sister recommended us after her own experience. Thank you for putting your trust in our team and allowing us to be part of your journey.
I recently used Bio ID Health and was…
I recently used Bio ID Health and was really impressed with how prompt everything was. I got my blood results back within just a few days, which was much faster than I expected.
I understood that I needed to do the Body MOT test, so I booked and went ahead with it. To be honest, I was quite nervous beforehand — I’m not usually comfortable with these kinds of tests — but the whole process was made so simple and straightforward by the team. They were kind, explained everything clearly, and put me completely at ease. Thank you so much to everyone at Bio ID Health for making what felt like a daunting experience so easy and stress-free. I’d definitely recommend them!
12 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this. We completely understand how nerve-racking health tests can feel, especially when it’s something outside of your comfort zone, so reading your review really means a lot to us.
We’re so pleased our team was able to put you at ease and make the whole experience feel simple and reassuring from start to finish. It’s also lovely to hear that receiving your results so quickly helped make things less stressful for you.
Thank you again for trusting BioID Health with your care. Your kind words genuinely mean so much to the whole team, and we’re really grateful for your recommendation.
Life changing results in only a few months.
I have only been on the medication for a few months but it has changed my life. I’m so thankful and pleased I did this so if you’re on the fence…don’t be just do it!
11 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this. Reading that the treatment has already changed your life after only a few months is incredibly special for our team to hear.
We know how hard it can be to make that initial decision and take the first step, especially when you’re unsure what to expect, so we’re really happy you gave yourself that chance. Your words will no doubt encourage so many others who may be feeling exactly the same way you once did.
Thank you again for trusting us to be part of your journey. We’re so pleased you’re feeling the positive difference already.
Happy with everything.
9 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your kind words. Even a short message like this means so much to our team.
We’re truly happy to hear that you’ve had such a positive experience with us, and we really appreciate you taking the time to share your feedback. Thank you for trusting us with your care.
This service has been amazing
This service has been amazing. Going from not feeling listened to as an individual then finding Lisa and the team, who understood, listened, fully investigated my results and planned a treatment to suit me personally with what I need. I can't thank them enough. Looking forward to starting treatment and get back to feeling more myself.
9 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your lovely review. It really means a lot to hear that you finally felt listened to, understood, and cared for as an individual after such a frustrating experience beforehand.
Lisa and the team will be so touched by your kind words. We know how important it is for treatment to feel personal and tailored to you, rather than feeling like just another patient, so we’re really pleased you felt supported throughout the process.
We’re excited for you as you begin your treatment journey and truly hope you continue feeling more and more like yourself again. Thank you for trusting us to be part of that journey with you.
Consultant Absence
Chased results and someone got back to me but my consultant didn’t turn up to my spot today at 3pm. Rang general line and it seems there’s a mix up as she said under her breath 3.40 but then said actually it is 3pm. She said she would notify consultant I’m waiting but the consultant has still not turned up to the call. Very unprofessional.
8 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you for bringing this to our attention. We are very sorry to hear about your experience and the confusion surrounding your appointment time. We are happy to see that your appointment has now taken place.
We have emailed you directly to look into this further. Please respond to the email if you would like to arrange a call to discuss this in more detail.
We appreciate your feedback.
Kind Regards,
Team Bio ID
Very Good Company To Deal With
Have been with Bio ID since last Nov. Its been abit of a rocky road to get my HRT to the correct levels...which to be fair, they do tell you that in the first place. My Clinician is Tayyub who has been a star! He always replies to emails or makes an appt for a video call if I have any problems. He is reassuring and sympathetic. He is very knowledgeable. The whole team there are very proactive . I would absolutely recommend them
19 novembre 2025
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your experience with us. We know the HRT journey can sometimes take time while finding the right balance, so it means a lot to hear you’ve felt supported throughout. We’re especially happy to hear how much support Tayyub has given you along the way. We’ll make sure your lovely words are passed on to him and the team.
Thank you again for your trust and recommendation, it truly means so much to us.
Réponse de Bioidhealth
Thank you so much for your lovely feedback. We’re so happy to hear you found the process quick and easy, and that the test kit felt affordable too. We really appreciate you taking the time to share your experience with us.
At the start helpful then some problems
At the start of wry helpful then some issues along the way making the process stressful and not flowing. A delay in meds as wasn’t aware had to fill a repeat prescription request that went to my junk. I had to follow up. No reply on the phone for a day.
6 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you for your feedback. We’re pleased to hear that you found the team very helpful at the start, although we’re sorry to learn that issues along the way made the process feel stressful and disrupted.
We understand how frustrating delays in medication and missed communications can be, particularly when important emails end up in junk folders and phone responses are delayed. We appreciate you bringing this to our attention.
We will contact you directly to offer any further support you may need and to help ensure everything is fully resolved.
Kind Regards,
Team Bio ID
Nothing is more important than your…
Nothing is more important than your health and when taking hormone replacement therapy you need to feel confident that you are being properly looked after by professional people.
I have recently started taking trt and have had a few concerns. But I have either called or emailed Bioidhealth and they have taken care of things immediately. Lydia has been absolutely amazing and has been incredibly helpful in getting me the help and advice I need. The company as a whole are very professional and I am really pleased with how everything is going regarding regular blood tests and regular reviews. The consultants are amazing too with face to face video calls giving you that extra peace of mind and confidence. I highly recommend this company to anyone wishing to go on to hrt.
A big thank you to all of you
5 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
We understand that starting TRT can feel a bit overwhelming at first, so it’s great to hear that you felt supported and reassured along the way. We’ll be sure to pass your lovely feedback on to Lydia, she’ll be so pleased to hear this.
We’re glad the ongoing reviews, blood tests, and video consultations have helped you feel confident in your care. That’s exactly what we want for every patient.
Thank you again for your trust in us, it truly means a lot.
Great experience so far
It has been a great experience so far, the ladies I've spoken to are knowledgeable and go in depth to explain every aspect.
I felt completely comfortable and able to ask any questions throughout the entire process.
So glad I decided to go with Bio ID, was recommended by a friend who has been on the plan a while now.
Thank you Chelsea, Chantell & Jennifer
2 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for such a lovely review, it really means a lot to us. We’re so glad to hear you’ve had a great experience and felt comfortable asking questions every step of the way. That’s exactly what we aim for.
We’ll be sure to pass your kind words on to Chelsea, Chantell, and Jennifer, they’ll really appreciate it. It’s also wonderful to hear that a friend recommended us, that kind of trust means everything to us.
We’re really glad you chose Bio ID, and we’re here for you whenever you need us.
Chantelle was excellent!
Chantelle listened to me carefully and put me at ease. She got some action point for me to go forward and overall it was a very pleasant and helpful conversation.
2 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this with us, it really means a lot. We’re so pleased to hear that Chantelle made you feel at ease and took the time to listen carefully. That’s exactly the kind of support we aim to provide.
We’re glad the conversation felt helpful and that you’ve got clear next steps to move forward. We’ll make sure Chantelle sees your kind words, it will mean a great deal to her.
We’re always here if you need anything else along the way.
5* Service and Products - Highly Recommended
From the initial consultation with Jennifer Wilson, who was super friendly and so helpful, Bio ID have been amazing. Such an easy process including coming to my home to take bloods, results back very swiftly and the follow on consultation with clinician making recommendations and timely despatch of the prescription. After only a few weeks of using the prescriptions prescribed I am feeling 100% better and more myself. I would highly recommend Bio ID as an alternative to the generic drugs prescribed by GP. Worth every penny to feel back to my old happy self! :)
1 mai 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this, it truly means a lot to us.
We’re so glad to hear that Jennifer made you feel comfortable and supported from the very start. She’ll be really happy to know she made such a positive impact. It’s also great to hear that the whole process felt smooth for you, from the home blood test to receiving your results and treatment so quickly.
Most importantly, we’re so pleased that you’re already feeling like yourself again. That’s exactly what we aim for, and hearing this makes everything we do worthwhile.
Thank you as well for recommending us. It means a great deal that you trust us with your care. If you ever need anything, we’re always here for you.
Réponse de Bioidhealth
We’re really happy to hear this. We know how uncomfortable water infections can be, so it’s such a relief to know things have improved for you. Thank you for sharing your experience with us, it truly means a lot.
Professional Frienly Service
Professional, friendly, reliable, very knowledgable help is always at hand and they talk you through, service has been very good
30 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this. We’re really glad you’ve had such a positive experience and felt supported along the way. That’s exactly what we’re here for.
At first the kit looked a bit…
At first the kit looked a bit overwhelming but once I took a beat and read the clear instructions it was a breeze so much better than pricking a finger and trying to massage out enough blood - pain free process and looking forward to getting the results
21 avril 2026
Réponse de Bioidhealth
We’re really happy to hear that it felt easy once you took a moment to go through the instructions. We know it can look a bit overwhelming at first, so it’s great to hear it all made sense in the end. Even better that the process was pain-free for you.
Thanks so much for sharing your experience with us, and we’re looking forward to getting your results back to you soon.
Great company and service
Both consultants explained everything really well. A thorough consultation on extensive blood tests and no pressure selling and only recommend what is needed.
29 avril 2026
Avis spontané
Réponse de Bioidhealth
We’re glad to hear this. It’s great that both consultants were able to explain everything clearly and take the time with your blood tests. We always want you to feel informed and never pressured, just supported in making the right decision for you. Thanks so much for sharing your experience with us.
I have had a very poor experience with…
I have had a very poor experience with Biohealth ID. At the beginning I felt very reassured and positive about the process. I received my medication and from then on, the service has been poor. I had to chase to make my 10 week appointment and didn’t receive my medication until 2 months due to stock issues. That was January and I haven’t heard anything since. I have been very disappointed in the whole experience and feel it’s been a complete waste of money.
29 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you for sharing your feedback. We are really sorry to hear about your experience and that we haven’t met your expectations.
It is good to know that your initial experience felt reassuring, but we sincerely apologise for any issues that followed and we understand how frustrating this must have been.
We recognise that ongoing support and regular follow-ups are a key part of your journey.
We have emailed you directly to follow this up, so please do respond to our email and let us know when would be most convenient for a call to discuss this further.
Thank you again for your feedback. It is invaluable in helping us improve our service.
Kind Regards
Team Bio ID
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