I have been using bio id HRT treatments now for a while. I can only recommend this company to anyone going through menopause, they make sense of what for me was scary change to me that I was not expec... Voir plus
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Lisez les avis des autres
I'm so pleased with the service that Bioidhealth provides. It's been a year and I am so happy to continue using this fantastic service. Thank you so much to every single person who is part of the team... Voir plus
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Voir plus
I had a planned follow-up call with Ros after my initial consultation. She was kind, listened to my situation, and completely understood my decision to wait until after surgery before starting my Bio-... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Écrit par l'entreprise
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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587 avis
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They’re doing mass promoting on…
They’re doing mass promoting on Instagram initial consult for £20 which then feels like you’re having a consult with someone reading from a script. I was put onto someone called Jennifer Wilson she was prompt to send me some info on prescription ingredients as I’d asked but since then communication has been poor.
I needed blood tests which they also sell but I have my own contact for this so went off to grab more results and came back to them with the tests they required only to receive zero response from that point onwards.
I have now moved on to a different provider for lack of communication reasons.
6 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you for your feedback. We are sorry to hear that your experience didn’t meet expectations.
We aim to make our initial consultations accessible, informative, and to feel personal and tailored rather than scripted. Your comments on this are genuinely appreciated and will be shared with our team for review.
It’s good to hear that Jennifer was prompt in providing the information you requested initially, but we sincerely apologise for any drop in communication afterwards.
We also respect your decision to move on to use another provider.
We have messaged you directly regarding your experience. Please do respond to us there if you would like to go through your concerns in more detail. We would really welcome the opportunity to look into this further and make things right.
Thank you again for your feedback.
Kind Regards, Team Bio ID
Réponse de Bioidhealth
Thanks so much for your kind words. We’re really glad you found the process quick and easy, that’s exactly what we aim for. If you ever need anything or have questions down the line, we’re always here to help.
Kit came very quickly
Kit came very quickly. Great instructions and surprisingly painless. Just got to wait for results.
15 avril 2026
Réponse de Bioidhealth
Thanks so much for sharing this. We’re really glad to hear the kit arrived quickly and that everything was easy to follow and even better that it wasn’t as uncomfortable as expected.
We know the waiting part can be a bit of a test of patience, but we’ll make sure your results are with you as soon as possible. If you need anything in the meantime, we’re always here to help.
We appreciate you taking the time to leave a review.
Stay well clear of Bio Id health!
Keep well clear of this company! Purchased a kit, they took my money and never sent it. I have contacted them several times, each email gets ignored. I have raised a dispute with my bank to get my money back, do not use this company!
21 avril 2026
Avis spontané
Réponse de Bioidhealth
We’re very sorry to hear about your experience and understand how frustrating this must be.
This certainly isn’t the level of service we aim to provide, and we take concerns like this very seriously. We have reached out to you directly through the Trustpilot system to request a few additional details so we can investigate this matter thoroughly and work towards a resolution as quickly as possible.
If you’re able to respond with the requested information, we’ll prioritise your case and do everything we can to assist.
Thank you for bringing this to our attention.
Kind regards
Team Bio ID
I can't recommend this company enough
I can't recommend this company enough, my life has turned around since taking the new bio identical HRT with BioID, its like night and day!!
I'd like to put an extra special thanks out to Chelsie Anderson who has been there holding my hand from the very fist phone call, what a diamond she is, totally gets how you are feeling and really wants to help, can't fault any of this process in any shape or form. And thank god for feeling human again!!
20 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for taking the time to share this. It really means a lot to us to hear how much of a difference this has made in your life.
We’re genuinely so happy that you’re feeling like yourself again, that “night and day” change is exactly what we hope for every patient. And your kind words about Chelsie are just lovely, we’ll make sure she sees this. She truly cares, and it shows in the way she supports every step of the journey.
Thank you again for trusting us and for sharing your experience. It’s messages like yours that remind us why we do what we do.
Nothing arrived 30 pounds no response…
Expect it’s a fair company. I’d just like a refund. For test kit!
9 avril 2026
Réponse de Bioidhealth
Thank you for your review. We’re sorry to hear about your experience.
According to our records, the blood test kit was dispatched to you. However, the Royal Mail tracking information indicates that the item was returned to sender. We understand how frustrating this must be, especially when you were expecting to receive your test.
We are currently investigating this with our provider to understand what may have happened. As soon as we have more information, we will provide you with an update and work to resolve this as quickly as possible.
Thank you for your patience while we look into this.
Kind regards
Team Bio ID
I have had a great experience with…
I have had a great experience with Biodhealth from the start. Jennifer has been absolutely brilliant with information, from my first appointment to date. I feel like myself again since taking the medication advice from the team at Bio, my hair is back to itself, I get up with energy to start my busy day, my skin is amazing, my head is clear, I am sleeping well again, my menopausal belly has gone :) My aches and pains have improved. As a woman running a busy team at my Pilates Studio, seeing lots of clients and juggling family commitments, I feel as though I am back to managing life. Most importantly, my family see the difference.
I really do recommend just a chat if you feel your HRT, hormones, or just something is not right for you. Give them a call and book a chat.
thank you x
16 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this. It really means a lot to hear how much better you’re feeling.
We’re so glad Jennifer has been able to support you from the very beginning, and it’s amazing to hear the difference the treatment has made. Getting your energy back, sleeping well again, and feeling clear-headed can make such a big impact, especially with everything you’re balancing day to day.
It’s lovely to hear that not only you feel the change, but your family can see it too. That’s often the biggest sign that things are truly moving in the right direction.
We really appreciate you recommending us, and we’re always here if you need anything along the way.
Thank you again for your kind words.
FINALLY - Someone has truly listened to ME
From the very second you answer the call you know you're in safe hands. The team are professional and understanding, it's a very personal thing to speak about how YOU truly feel. I can not wait to start my personal treatment plan uniquely tailored to MY needs...this is my menopause, not yours!! Let them help you also.
13 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this, it really means a lot to us. We know how personal these conversations can be, so hearing that you felt safe, understood, and supported from the very first call is incredibly important.
We’re genuinely excited for you as you start your treatment journey. You’re absolutely right, this is your experience, and everything we do is about making sure your care is tailored to you and what your body needs.
We’re here every step of the way, and we’re so glad you trusted us to be part of it.
Poor communication and slow response
I’m very disappointed, my medication is always late and I don’t get a regular review as promised. I have changed my email address but despite telling them they keep sending emails to old address. I have recommended this company to a lot of friends but I’m seriously regretting this
8 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you for your feedback, and we’re sorry to hear about your experience.
We have reviewed your patient record and can confirm that your most recent prescription was ordered on 9 April following your consultation. As part of our standard process, all prescriptions require compounding and dispensing, which can take up to 14 days before they are dispatched to patients.
In relation to communication, our records show that there have been regular attempts to contact you. It is possible that correspondence is still being sent to a previous email address. If you have recently updated your details, we sincerely apologise if this has not yet been reflected correctly on our system.
To help us resolve this promptly, please could you provide your details in response to this Trustpilot review, or contact our team directly at info@bioidhealth.com so we can ensure your email address is updated and that you receive all future communications without issue.
We appreciate your previous recommendations and are sorry to hear that you feel disappointed. We would very much like the opportunity to put this right for you.
Kind regards
Team Bio ID
I finally feel like I'm being listened…
I finally feel like I'm being listened to and understood. Jennifer and Tunde have been super empathetic. A glorious woman came to my house to take bloods and then I had an online session detailing everything that's going on. I have been taking DHEA, testosterone and progesterone on top of the NHS prescribed oestrogen, for a couple of weeks now. Whilst improvements are slow to start, I feel hopeful that in a couple of months I will feel normal again.
8 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this with us, it genuinely means a lot.
We’re so glad you’re finally feeling listened to and understood, that’s incredibly important. Jennifer and Tunde will be really touched by your kind words, and we’ll be sure to pass them on.
We also loved how you described the ‘glorious woman’ who took your bloods, it’s great to hear she made you feel at ease.
You’re still early in your journey, so it’s completely normal for things to feel gradual at first. It’s really encouraging that you’re already feeling hopeful, and we’ll be here to support you every step of the way.
Thank you again for trusting us.
Very disappointing experience.
Very disappointing experience.
I had a BioID catch-up call scheduled for 09:00 and joined on time, only to be left waiting for over 11 minutes with no call, no update, and no communication whatsoever. For a service that is meant to support patients, this level of unprofessionalism is unacceptable.
It’s frustrating to have your time wasted, especially when you are relying on an important consultation. At the very least, a simple message or apology would have made a difference.
Unfortunately, this experience has left me with very little confidence in the reliability of the service.
8 avril 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve described and appreciate you providing your details, which has enabled us to carry out a full investigation.
Upon review, it appears there was an unforeseen technical issue that resulted in the appointment diary being double booked. We understand how frustrating delays can be, particularly when you are expecting an important call, and we are sorry for the inconvenience caused.
The team member involved has confirmed that she did apologise when she joined your call and explained the reason for the delay. Following your conversation, she also recognised that you had additional clinical questions requiring further support and took immediate action to arrange a same-day appointment with a clinician, ensuring there were no further delays to your care.
We always aim to provide a professional, reliable, and patient-focused service, and we regret that on this occasion we fell short of your expectations. Your feedback is invaluable and helps us to improve both our systems and communication moving forward.
Thank you again for bringing this to our attention.
My journery so far with BioID has been Brilliant!
My journery so far with BioID has been Brilliant!
Not least because Lisa (Patient Support Specialist) has been absolutely wonderful. I have felt listened to and understood and Lisa has explained everything to me and answered ALL my questions, of which there were many!
Everything has gone according to plan and full marks to the phlebotomist who came to my home arrived punctually, took bloods with ease, (zero pain )and was a very pleasant person too. My blood test results were back within 48 hours and a follow up video call arranged at a convenient time for me, on a Saturday, with a fully qualified nurse who was also excellent. She explained all the test results which were comprehensive and very reassuring, plus she confirmed what I've suspect for a long time ie I'm low in the one hormone I've been prescribed for 25 years and totally deficient in the 3 other 'Essential Hormones' that women need to function well and as they deserve to do. I really could not ask for more!
My history is:
I've been on eostrogen only patches for 25 years following a total hysterectomy. Unfortunately the private gynocologist, nor my GP enlightened me about the issues of being on an eostrogen only hormone because that is standard practice, no womb = oestrogen only treatment and nothing more. It wasn't explained to me that the 'essential' female hormones ie both forms of oestrogen, progesterone, testosterone (female version) and DHEA are necessary in order for me to feel like the woman I once was before the hysterectomy. Any woman who has been instantly thrown into Menopause post operatively will probably have suffered with some level of anxiety, depression, brain fog, fall in sex drive and many of the other unpleasant symptoms that plague women entering perimenopause & menopause naturally. It is serious stuff to be fair and can have a massive impact and can lead to losing the person you once were, which can also be a marriage and relationship breaker. Especially if it turns a functioning woman into a VERY unhappy, half functioning woman, barely recognisable to herself, family and friends. Not to mention the Night Sweats, painful joints & muscles, inability cope with situations that were once not a problem.....the list of symptoms is too long to write out here. However a simple web search will be enlightening. l can assure co female sufferers that they haven't suddenly turned into someone unrecognisable out of choice and what is happening to them is sadly VERY real! Plus its not a case of 'pulling yourself together' either!
So all I can say about my journey so far with BioID is it has been 'Top Notch' abd Thank You.
So why not book yourself an intial call with BioID, prepare a list of all your questions and take it from there?
I haven't felt pressured at all along my journey, nor sold into doing something I'm not sure about. I feel confident moving forward, the future looks Bright thankfully!
Bio identical hormone replacement isn't a new, fanciful, gimmick either. It has been around for quite some time but not available as such on the NHS sadly. I've no doubt that those women who have been informed and have invested in Bio Identical Hormones for their wellbeing and health are enjoying the benefits! I wish I'd known about BioID much sooner, it would have saved me and my loved ones a very bumpy ride and a plethora of medications that haven't worked and never could have! Hormone depletion can only be fixed with Hormones.....
I hope my review is helpful. I don't normally leave reviews but on this occasion I felt compelled to do so!
I wish you the very best of Luck on your 'BioID Journey' That said you won't need good luck because missing hormones need replacing with bio identical hormones its that simple ...you've nothing to lose and everying to gain!
p.s. lets not forget the MALE Menopause either!
As men age their testosterone levels naturally fall and we all know what that leads to! So share one of the best kept secrets that really does work with the men in your life! Missing Hormones need Replacing and they're readily available to men who want to be firing on ALL four cylinders again!
7 mars 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for taking the time to share such a thoughtful and detailed review. It really means a lot.
We’re genuinely pleased to hear how positive your experience has been so far, and especially that you felt listened to and supported throughout. Lisa will be absolutely delighted to read your kind words, she truly cares about every patient she speaks with, and it shows.
It’s also great to hear everything went smoothly with your home visit and follow-up consultation. We know how important it is for the whole process to feel easy, reassuring, and tailored to you, so your feedback really confirms we’re on the right track.
Your openness in sharing your personal journey will no doubt resonate with many others going through something similar. Hormonal health can be complex and, as you said, often misunderstood or overlooked, so your insight is incredibly valuable.
We’re so glad you’re feeling confident moving forward and that things are finally starting to make sense for you. That’s exactly what we hope for every patient.
Thank you again for your trust and for recommending us. We’re here for you every step of the way.
Avoid at all costs
Avoid at all costs
In addition to below they haven't responded to the escalation organisation, who've had to reach out to them again - mediation is a fundamental part of their CQC membership duties.
I waited for a refund from 4th December to 16th February.
They moved my blood retest from 10 to 16 weeks so that I would have to pay for another 3 months even though I had NO IMPROVEMENT whatsoever and I was contracted at 8-10 weeks.
They didn't respond to my complaint within their timescale and the escalation route they had was non-existent.
They kept my bank details, including CVC code on an open recording and have had to report themselves to the ICO because of it (I still haven't had proof that they did this).
They responded to my complaint saying I'd have to take them to court, rather than giving me escalation rights.
I requested a SAR which was incomplete - they had just happened to have lost the recordings I'd need for a court case - but the notes didn't start until well into my relationship with them. the notes weren't complete (calls to me hadn't been recorded in the notes) and there were discrepancies between the notes and other paperwork.
The SAR was sent in such a way that it took me a week to compile, calls had reference numbers and no dates, multiple copies of irrelevant information.
Also you probably won't speak to a doctor, this is a NURSE led practice with doctors in the background.
4 avril 2026
Avis spontané
From the first moment I spoke to Lisa I…
From the first moment I spoke to Lisa I realised that,I was finally going to get some answers to why I was as feeling rubbish. After trying HRT and then ,buying every supplement ever made for perimenopause I was beginning to think that my life was destined to be like this forever broken. Tests showed that pretty much ever hormone was low to non existent so now wonder I was not a functional human. Started my supplements and I await to see the results. I know it’s going to take some time but I’m hopeful I’m on the correct path
10 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing such a lovely review! It is wonderful to hear that you’re finally feeling hopeful after such a long journey. Dealing with perimenopause is exhausting, so we are truly glad Lisa could provide that turning point for you.
Seeing those test results can be a shock, but it’s often a relief to finally have an explanation for why you’ve been feeling so rubbish. Now that we know exactly what your body needs, we can focus on getting you back to feeling like yourself again.
Please be patient with yourself as your body adjusts, but you are definitely on the right path. We’re all rooting for you and can’t wait to hear how you're getting on!
Extremely helpful and empathetic to how…
Extremely helpful and empathetic to how I am feeling can’t wait to start my journey and feel like my old self.
Would highly recommend
1 avril 2026
Avis spontané
Réponse de Bioidhealth
It is so wonderful to hear that you felt supported and understood during your journey with us. We truly appreciate you taking the time to share such a kind review.
Knowing that you are excited to start this next chapter and get back to feeling like your old self really means the world to our team. We are fully committed to supporting you every step of the way as you move forward.
Thank you for your high recommendation, and we look forward to seeing you again soon!
Great experience so far
Great experience so far , blood tests done locally to me and all other correspondence done by zoom call . Very informative and no pressure to commit to anything. Everything explained well by friendly people 😊
1 avril 2026
Avis spontané
Réponse de Bioidhealth
We really appreciate your feedback! It’s great to know that you enjoyed the experience and felt well-supported by our team. We believe everyone should have the time and information they need to make the right decision for their health without any pressure. Thanks again for sharing your experience!
Very informative but far too expensive
Very friendly and informative call with Jennifer, however the plans and bloods and sadly far too expensive!!
31 mars 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you found your call with Jennifer friendly and informative. We understand that our pricing may not suit everyone, and we appreciate your honesty. Our fees reflect the comprehensive nature of the service, including the personalised plans, bioidentical prescriptions bespoke to your individual needs and detailed blood testing we provide.
That said, we completely understand that this may not be something you wish to pursue at this time. Should your circumstances change, we would be more than happy to support you in the future.
Thank you again for your feedback, and we wish you all the best.
Kind regards
Team Bio ID
Réponse de Bioidhealth
We’re sorry to hear about your experience and understand how frustrating this must have been.
We’d really like to look into this for you and make things right. Could you please provide us with a few more details, such as your full name and email address, the date and time of the scheduled call, and the method of the request of the call back.
Once we have this information, we’ll investigate what happened and get back to you as soon as possible.
Update:
Unfortunately, as you have not responded to our request for further information, we are unable to look into this for you. If you would be able to provide us with some additional information to help us identify your record on our system, we would be happy to investigate and provide an in depth response.
We look forward to hearing from you soon.
Kind regards
Team Bio ID
Feeling so much better
After 3 years of going to my GP and not feeling myself, trying different HRT and the GP not understanding how I'm feeling. I made an appointment for a consultation with Bioid health. It was the best thing I have ever done and I wish I had contacted them sooner. I had a consultation with Chelsea who was really understanding, friendly and supportive, she knew exactly how i was feeling. I then had blood work done and another consultation with Pazy who is a clinician. He explained all my blood results to me and went through everything thoroughly in a way that i understood. I decided to purchase the HRT and within a week I started feeling " normal" I have been on the medication 3 weeks and I'm alot calmer, I'm not emotional, less irritable, my body isn't aching, I can think straight, i have energy. My libido is coming back. I'm 54 and I'm starting to feel like i did in my 20's. I would certainly recommend Bioid Health.
31 mars 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your incredible journey with us. Reading that you are starting to feel like you did in your 20s actually gave us chills!
It sounds like it has been a very difficult three years for you, and we are just so glad you finally found the clarity and support you deserved. We'll be sure to pass your lovely comments on to Chelsea and Pazy. They both take so much pride in making sure our patients feel heard, so they will be absolutely thrilled to know they made such a positive impact.
We are so happy that you are feeling like yourself again after only three weeks. Enjoy that newfound energy and the relief of being ache-free! You’ve certainly earned this, and we are honoured to be a part of your health journey. Thank you for being part of the BioID family!
Constant sales calls
Keep trying g to call mento force another sales call for blood results. Do they not.understand No means no. The costs are too high.
27 mars 2026
Avis spontané
Réponse de Bioidhealth
Thank you for your feedback, and we’re sorry to hear that your experience has felt frustrating.
Our team reached out because you had previously contacted us for support, and we want to ensure that every patient receives the most appropriate care and guidance based on their needs, including discussing any important results. That said, we completely respect your decision and understand that you do not wish to proceed with our service.
We sincerely apologise if our follow-up felt excessive or unwelcome. We have now removed your details from our marketing and contact lists, and you will not receive any further outreach from us.
Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Kind regards
Team Bio ID
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