Birckenstock Avis 

Birkenstock have terrible customer service. They offer a first time discount. Before you get a chance to order and then when you try to get it there is a problem. The goods cost £185.95 two pairs of sandals for a birthday present plus £5.95 so no free postage no first time discount. I rang customer service to say I didn't get the £10 voucher so she sent it by email saying I could send one item back and re-order use it online but I would have had to pay another £5.95 postage so asked if I could buy the sandals at their London store and use the code reducing the price. She said yes. But when I got to the London store sold only the version of the sandal in the soft bed which was another £10 more. Where do these companies get off with their constant GREED! A wasted journey. If they were for me then I would send both of them back. Neither head office nor the store explained to me the draw backs. Neither would honour the £10 off even with the amount I was spending. This is our 4th purchase over the years, of their sandals. They don't care about their loyal customer.

Absolutely terrible, I ordered two weeks ago and I have no idea where my shoes are. I called customer service and they hanged up on me, I started a chat with a bot and it actually ghosted me! £130 and I have no clue where my shoes are.

Do not purchase from their own website. In 2024, having poor customer service with agents who know very little on how to help or understand, misleading ordering processes, delayed shipping and vague delivery dates, is totally outrageous.

I wish I came here first to see these reviews and got these birthday gifts elsewhere. (or even better, avoid them all together). I'm tired of supporting companies with inane processes mostly riding on their brand name long after it means anything anymore.

I purchased a pair of Ladies Birkenstock Big Buckle sandals from the official store in Carnaby Street, London. The first time wearing them I had to take them off after walking for approx 30 mins as the buckle was digging into my toes. I left them about 6 weeks before trying them again. I walked in them for 45 mins to 1 hour max and was a absolutely crippled with blisters on both little toes and down both outsides on the soles of my feet. Four days later I still cant wear shoes.

I contacted Birkenstock and they are not in the least bit interested. Their response was we cannot take responsibility for any items not purchased through the official website, even though I purchased them from an official Birkenstock store.

I would not recommend these sandals - they look good but they are brutal on your feet. I now know why Vinted is full of them where the seller states "worn a couple of times". That's where mine are going too!!

Har bestilt 4 par sko i maj 2024, penge blev hævet på konto med det samme.
Her i august 2024 har jeg ikke modtaget sko endnu og kundeservice svarer ikke på mine mails.
Lad være med at bestille sko hos dem!

Verkeerd product geleverd.
Late en nietszeggende reactie op mails.
4 tot 6 weken wachten op het terugstorten van mijn geld.
Moeilijk bereikbare klantenservice.
Waardeloze service!!

Honestly awful customer service. They sent the wrong item, wouldn't give any help getting someone to pick it up, wouldn't send a replacement, and did nothing to rectify the situation. Wouldn't order from them again online.

Sent me worn and defective sandals, then sent me a replacement which was also worn and defective. This whole process took 12 days, I later asked for some form of compensation, and was told that I have had the item for too long to be compensated for it, even though I only had the replacement pair for about 3 days. They were essentially blaming the damage and condition of the sandals on me. Dont buy from them, they are the worst company that I have ever dealt with. No quality control and horrible customer service. Talking to these people for 12 days straight got me nowhwere, keep that in mind.

ik droeg al jaren dezelfde birckenstock klompen dus had ze weer besteld. maar deze zolen begonnen na een paar maanden al te scheuren. ik stuurde een foto en kreeg het advies om ze terug te sturen. dat heb ik gedaan en vervolgens nooit meer iets gehoord. herhaaldelijk mails gestuurd en eerst kreeg ik nog reactie dat ze onderzocht werden...? vervolgens dat ik nog even geduld moest hebben ivm drukte, en nu krijg ik helemaal geen reacties meer. Nooit bestellen dus. als je ze wilt dan via een gewone winkel waar je dan met klachten je geld terug kan vragen.

... og nu har jeg fået pengene retur på min konto - præcis som de lovede - så jeg tror jeg giver dem en chance mere ...

Min order er blevet væk i deres system alligevel har de hævet pengene og ikke sendt den. På 3. uge med deres kundeservice har de stadig ikke fundet en løsning eller beklaget på nogen måde.
Deres kundeservice er decideret elendig og bliver ved med at påstå pengene ikke er hævet fra min konto men "pre-authorized" som bare skal slettes. Har sendt screenshots at dette ikke er tilfældet og de rent faktisk har hævet dem fra min konto.

Betaler ekstra for at få ekspreslevering til adressen. UPS prøver aldrig at levere på adressen, men kører til udleveringssted. Birkenstock svarer, at det var ærgerligt, men det må jeg selv tage med transportøren. Det er sådan set et forbrugerkøb, hvor Birkenstock ikke har opfyldt deres del.

If i could give less than 1 star I would. The WORST company I have ever dealt with. Item lost and never delivered, point blank refusing refund. Have gone to my credit card provider. Do not buy from here!!!!

Jeg bestilte et par birckenstock Boston, og fik Ingen bekræftelse mail eller besked. Hørte ikke fra dem i 4 dage før jeg besluttede mig for at skrive til dem, hvor jeg får afvide at de ikke har en bestilling i mit navn eller mail. Jeg fortalte dem at de havde trukket pengene fra mit kort, hvor jeg så får afvide de ikke Kan hjælpe mig og at jeg skal ringe til min bank. Har endnu ikke i nu fået mine 1400 kr tilbage

One of the worst customer experiences i have had. Given the size of the company you would expect more. DO NOT BUY ONLINE! I'm sill waiting for a refund 6 months after returning the item & now they are refusing the refund for an idem i have sent back.

I recently had a rather disheartening experience with Birkenstock regarding a refund. Despite numerous emails assuring me that my refund was being processed, it has been over two months, and I have yet to receive any reimbursement. This prolonged delay and lack of concrete action have significantly diminished my trust in the company. While I understand that processing times can vary, the absence of tangible progress or clear communication in this period is unacceptable. It’s disappointing to see such a renowned brand fail to uphold basic customer service standards.

Jeg sendte et par sandaler retur i september, som var gået i stykker.
Da jeg ikke har hørt noget i en måned, rykker jeg dem. De spørger først her efter nogle oplysninger som de mangler, og siger så at pengene er sat til udbetaling. 2 uger senere rykker jeg igen, da pengene ikke er kommet retur. De bliver ved med at spise mig af med at de har sendt oplysningerne til den afdeling som tager sig af det, og at jeg må vente. Jeg har siden da rykket dem hver eneste uge. I dag snakkede jeg så i telefon med verdens mest ligeglade kundeservicemedarbejder, som fortalte mig at fordi varen var købt for længe siden, ville det tage længere tid at tilbagebetale pengene. Har aldrig hørt værre løgnehistorie. Jeg spurgte hvor jeg kunne klage, og det kunne man kun til selvsamme inkompetente afdeling, som har brugt 3 måneder på at udbetale mig pengene for mine sko.
Jeg troede at en stor virksomhed som Birkenstock havde mere effektive processer. Jeg overvejer nu at tage sagen videre.

Ordered a pair of white leather shoes for work, which have arrived with black stains on the leather.
Contacted Birkenstock to ask for an exchange - have been advised that they don't offer exchanges.
So, instead I should order a new pair (and pay the delivery fees for this, as well as delivery fees already paid for the stained pair).

But..that the ONLY way the stained pair can be retuned & refunded is to drop them off at a parcelforce depot 14 miles from my home which is not accessible by any means of public transport.

Awful customer service, awful returns service, DO NOT BUY BIRKENSTOCK

My Birckenstocks turned out to be too large and I need to return them - fairly common issue right? Getting ready for a nice and easy return process... OH WAIT! Turns out I have to drive 30 MIN to a parcelforce DEPOT to return my shoes - in this day and age that is absolutely insane... especially because you guys cheaped out by delivering my order with Evri and now need me to print a return label and drive halfway across London to return them. Absolutely pathetic - please get out of the stone age because you are losing customers.

Jeg har nu ventet 3 måneder blot på at få mine sandaler retur. Deres kundeservice sejler.
Utroligt de kan drive en forretning på den måde.