Bird & Blend Tea Co. Avis 

I've bought in store on a few occasions and online most recently. Small issue with one item delivered, contacted the company and Izzy quickly rectified the problem, sending out a replacement very quickly. Never been disappointed with a tea blend (especially loving the free rhubarb and custard sample- delicious!!).

I actually had a delivery issue (my parcel got lost) and when I contacted B&B, Izzy was on top of the issue! She responded to my emails very quickly and once she understood my parcel had disappeared, she offered to place a replacement order - which arrived the very next day!! I really look forward to tasting all the teas and matchas (including a matcha sample!) that Reef kindly packed for me. Guess who will sip on iced matcha lattes throughout the summer? :)

I’ve been a consistent customer of Bird & Blend for a good few years now and I’m blown away by their level of customer service.

I’ve visited their stores in Manchester and London Covent Garden. The staff are so friendly and helpful, and the drinks taste great!

I recently had an issue where one of my items arrived damaged so I contacted the customer service team, not expecting much as it was a limited edition and presumably high demand item, only for them to tell me they could send a replacement to my house! It was easy to get in contact and have the item replaced, absolutely 100 fuss.

I’m so impressed with everything I purchased. The Matcha Magic Whisk is a total game‑changer — smooth, consistent matcha with hardly any work. The Cold Brew Starter Kit is stunning, feels high‑quality, and makes iced tea unbelievably easy. The loose‑leaf teas and matcha infusions are packed with flavour, and the variety is amazing. I even visited the Worthing café to try more blends and had such a great experience. Five stars from me.

Always super friendly and helpful, be it online or in the stores. The tea is amazing and it is always fun to try the unique flavours. If you are a tea lover then this is the shop for you.

I have no words to thank and praise Bird & Blend! Their support was incredibly efficient and helpful, especially given that I needed the order shipped to Brazil. I wasn't familiar with the brand before, but I bought a birthday gift and was delighted with both the service and the product I received. They were always so kind and quick to respond—I am truly grateful!

The staff and customer service were lovely and the tea's and matcha's were aromatic and delicious! Would 100% recommend!

I had a great experience with Bird & Blend's customer service. I had an issue with my Matcha Magic Whisk, and the team couldn't have been more helpful in resolving it.

A special thank you to Izzy and Katie, who were both incredibly friendly, responsive, and genuinely went the extra mile to make sure everything was sorted. It's so refreshing to receive such personal and caring customer service.

The support I received has only strengthened my confidence in Bird & Blend, and it's one of the reasons I love shopping with them. I wouldn't hesitate to recommend them to anyone looking for fantastic products backed by outstanding customer care. Thank you again, Izzy and Katie!

I purchased strawberry lemonade fruit infusion bags in store, once home I opened the box tearing the paper seal only to find the interior bag opened and 7 bags missing on closer inspection the box had previously opened from the bottom and sealed with sellotape.
I contacted customer service and received a response the next working day the item was replaced No real apology was received or an explanation as to how this may of occurred or been missed by staff

I am reluctant to purchase from here in the future

Shop in Brighton - I have just been to the shop and had a wonderful experience. The staff could not have been nicer! They were knowledgeable, helpful and kind. I found a fantastic new flavour. Thank you!

Its now 20th June!! My missing bottle arrived TODAY!! , Brilliant!!
Thank you, if there where 5+ stars I would happily give them.🥳

I had been putting off this purchase, because of the cost, but on payday I purchase a cold brew kit, plus a cold brew bottle, and some deep breaths loose tea.....and waited....
Within a few days it had arrived, the strawberry lemonade tea was fantastic cold!! Ive not had time to try them all yet.
However, the bottle in the starter kit had been missed out, to start i was confused thinking id made a mistake, but on checking i was right, its had been forgotten.
I found an online chat on the website, not expecting much when I realised it was an AI chat bot, I was pleasantly surprised, it knew who I was, which order I was enquiring about, and as it couldn't help me it would pass me onto customer service.....again, I didnt expect much, within 2 hours I had a reply from a real life human!!! Thank you Izzy!! My issue is now sorted, my bottle will be with me soon!! And I wholly and happily recommend this company to you, I will absolutely be getting more teas, yes they are costly BUT the ingredients are fantastic as is the service!!
THANK YOU!!!
its nice to find a company that actively work to satisfy their customers......a rare thing it seems these days!!!!

Just a had an amazing summer mixer at Bird and Blend in Cardiff. Beth was a totally fab host and we met some great people whilst tasting beautifully flavoured teas. Highly recommend!

Great tasting teas with friendly and helpful staff. I wish every company was this good.

Popped into the oxford store yesterday. Didn’t catch there names but the two staff in there where fantastic! Went in for the looseleaf starter kit for my family members birthday and they where so kind and knowledgeable!!!

Popped into the Guildford store today, first timers and was very impressed with the range of teas available. Liv was exceptionally helpful, allowed us to taste and smell such a wide variety of options. She went the extra mile, was extremely helpful and certainly has more than encouraged us to return. Great advertisement for the shop and the range of products. 😊

We have just visited your Nottingham store.
It was a wonderful experience, the ladies in your store were very helpful, passionate and really knew their stuff. They even whisked me up a tea to try which was delicious.
I came away with their starter set and a few extras. My friend bought the same starter set on line as she did not have room in her suitcase to get any in store.
It’s nice to see that tea has become the new coffee..

We got a birthday cake iced matcha latte from the Leeds city centre branch and ngl it was awful. It was more of water and ice and little bit of matcha and oat milk. It tasted like water with slight flavour.

Love the matcha latte magic whisk and sample set.
I bought the silver one which is great. It makes perfect matcha lattes. I am a bit gutted as they e now brought out a lilac version which I would have chosen. It looks beautiful.
The samples were great. I got 2 drinks from each little 3g tin. It helped me choose which larger tins to buy. The raspberry ripple and buttermint are my faves.

Never been in to a Bird & Blend store before, what a great experience today in the store on Rose Street with Tee who served me. I had lots of enthusiastic questions and she knows her stuff… I was buying teas for a friend, I may be converted now after today. I was also asking Tee about the Matcha Tea and just like that, she made me one, I tried it and loved it. After that I bought the whisk too. Thanks Tee, great service from you.

Brilliant experience with customer support (Katie) after a matcha whisk I bought as a gift stopped working. Very easy to communicate with their team, they organised collection, testing, and then delivery of a replacement, plus a little gift for my hassle (there was no hassle).