Bird & Blend Tea Co. Avis 

I go into bird and blend stores often and always have a nice experience. I currently can't leave home so decided to order online. I got to picking my method of payment and selected Google pay, which then automatically selected an old delivery address for my order. Unlike other websites where it will ask you to check details before confirming your order, the bird and blend website just placed it with no chance to correct the address error. This happened on a Friday evening and I contacted them within 30mins over email and WhatsApp but I got automated responses that they don't monitor messages over the weekend. First thing Monday and I get a reply saying if you still need help send another message. I reply and just get a "sorry, your order has already been dispatched" reply. I then call them and they offer no further support. So my package is now going to somewhere I haven't lived in a long time and there's nothing they can do and barely even an apology for their poor website or customer service system. I'm not the only person I know who this has happened to either. Please make it so your website either has a way to amend your order details or if you are going to post over the weekend then also monitor your emails over the weekend. Very disappointed with ordering online, the lack of help from customer services and the lack of any compensation. I won't be buying online again.

The starry night tea is one of the nicest teas I have ever tried, also I have the tea advent calander, only 3 days in but can confidently say the tea provided is probably the nicest available. Will 100% be ordering more in the future.

Ordered some eggnog matcha and the electric whisk thing. Very pleased with both. My only gripe is that my order came in a relatively big delivery box, which seemed a bit wasteful. Cannot fault the product, though!

I had an issue with an order.

Katie from customer service sorted it all out for me.

What an asset to your team,she is fantastic.

Emily was very helpful with showing us various tea flavours to get my sister as a gift. Very friendly environment with kind staff members.

Lady working today was so lovely. I went to the rye one and she went above and beyond to make my experience lovely. Drink is delicious too.

I love this company and their practices and products are top notch!

I visited their shop in Brighton last year and came back with serval teas. Since then I have made several orders.

I have never been into tea until now and I am completely addicted. Their tea is wonderful, beautiful to look at, full of flavour, they smell amazing and very comforting to drink and worth every penny. I love the natural ingredients and their environmental practices.

This week I did receive a wrong order. I emailed over the weekend and then called this morning.
I spoke to customer services ( an actual person!) she was very apologetic and I received an email immediately after my call. I can keep the wrong order 40 pouches of Snowball and my correct order Mulled cider is on its way! ☺️

Teas I love
Mulled cider is- spicy apple and very warming
Cherry Bakewell - sweet and delicious
Rhubarb and custard- makes me feel like I’m eating sweets when I’m not! Probably my favourite
Edinburgh rock - delicious and comforting

I’m not so keen on Snowball and All things nice, just not my sort of flavours.

The staff are so friendly and knowledgable. I loved seeing how the Matcha was made in the magic whisk. The whole place is a hidden gem. If you like tea you'll love this place.

This a brand new store in Bluewater shopping centre. It’s welcoming and full of the most amazing, different varieties of tea-all delicious (well, the 6 samples I tried). The staff are really lovely too!! And..they do gift vouchers!

Really great experience in store today. The team were so helpful and shared insights on blends. Highly recommend.

Friendly staff in shop, but product (Sunny Sencha Green Tea) tasteless and expensive after numerous attempts of strengthening brews.

Could not recommend popping in more! I visited the Canterbury branch and the staff are friendly, polite and more than willing to lend a hand and as an extra positive the free teas were absolutely delicious :)

A big thank you to all of the staff at the branch on Bold Street, Liverpool! A couple of friends and I visited on Saturday, and we were warmly welcomed in and invited to sample the various teas. It was no problem at all when I said that I wasn't much of a tea drinker, but wanted to try new flavours. I bought a small sachet of "cherry cola bottle" tea, and already want to buy a top-up!

EDIT: Customer service quickly rectified the problem and offered a gift card refund for the mug. Changed my review to 5* as this sort of good service is rare.

The tea is okay but considering the price you don't get much and it isn't anything special. I bought a mug and it broke within a week (normal use).

just got my bird and blend tea co order... moondrop dreams smell spot on and really help me drift of last nighht!

I liked moondrop dreams for winding down at night. The aroma matched the description and the low caffeine options helped my routine. Online staff were clear about caffeine levels, and the refill pocuhes and sampler boxers are practical with tidy eco packaging from bird & blend tea co.

Shipping to New Zealand was slow and two tins arrived slightly dented, so I would not gift them. Some blends like blue raspberry tasted more sweet than expected, and the subscription was not easy to pause or swap.

Bestlite fra bird & blend tea co og leveringen var næsten smooth men PostNord kom en dag senere end lovet og en tin var lidt trykket, heldigvis pakket ok i milijovenlig pap og refill poser så det gik fint! Kundeservice fik justeret mit abonnement hurtigt uden bøvi, i føler mig faktisk ret godt hjulpet. smagen ramte plet især moondrop dreams til natten, duften er mega hyggelig.

last week my moondrop dream tin arrived a bit dent and the lid wouldnt seal so i messaged bird & blend tea co and they repliyed the same day with a replactment and some helpfultips. they let me switch my subscription to refill pouches for a month while the fragile tins were in transit and explained caffeine levels for their blue raspberry and gingerbread chai so i could stick to low caf at night. the aroma and flavor are spot on, moondrop dreams really help me wind down and sleep better. packaging was eco and the tin was packed super safely, honestly felt like they cared. popped into the tasting bar after and the staff gave more advice too, really really solid support allround.

My moondrop dreams and gingerbread chai arrived quickly and well packaged in sturdy tins with the refill pouches tucked flat so nothing rattled. Zero dents despite a bumpy courier ride, and the paper tape and the compostable packing beans felt properly eco. Opening a box, a warm cozy gingerbread aroma drifted out which was oddly calming before I'd even brewed anything.

The infuser bottle I added is easy to clean and doesn't leak, so I can brew on my commute without faff. Moondrop dreams steeps clear with a soft blue hue and the mouthfeel is silky, perfect for winding down at night. I appreciate the little note about low caffeine on the label, matching the Brighton tasting bar staff advised me when I asked. Well, a bit pricey but worth it for the thoughtful details and flavor accuracy. I'll stick to the refill pouches next time to cut waste.

In the bird and blend shop in Leeds I was meant with one of the friendliest people his name was Scott. He had so much knowledge which was great because I had a ton of questions. He was a brilliant listener and I can't wait to come back and buy some awesome tea gadgets and tea !!