Birds Bakery Avis 

Brought filled cobs.. definitely yesterday's.. I thought was ment to be fresh daily..
Best not go to early if you want fresh

I have enjoyed Birds’ rolls for decades and thought them worth the premium price. But the price has risen to the extent that they are now too much of a luxury, especially when taking into account the glaring shrinkflation.

For a bakery they sure make some claggy and clawing food.. I don't understand what people like about it; their cookies are £4.50 for 4 and they were just horrible to eat.. barely baked and not really tasting of much. Compare that to Tesco finest £2.60 for 4 cookies and they taste amazing. Clearly everyone finds the dithering staff too stressed and rude to do their jobs so you're certainly not paying for the 'experience' either so I just don't get it. I also think their meat based products are always horribly over-salted too

I have bought my 'Christmas cobs'from birds,for years,and have always been highly delighted until this year.
I ordered as usual to collect the day before Christmas eve, as my family come for a pre christmas brunch. There were only three cobs, out of the twelve large dinner rolls, we could use. They were stale at both ends and not fit to eat, most disappointed. Fortunately I had other cobs in my freezer, so brunch wasn't ruined, no thanks to birds

No hello, no thank you, no communication. I asked for black americano I didn’t check it until half way finished when I thought this taste funny, they replaced my half cup with a black half cup didn’t say anything just plonked it down. I would have given 1 star if it wasn’t for the nice cakes

Met a lovely lady who serve me crusty cobs and ham so polite
Thank you
Reggy

Birds Bakery in Arnold Nottingham. Service was abysmal. Slow, inept, incompetent staff. They are completely overwhelmed by the till and the Just Eat alerts. Staff seem angry and incapable. It is lunchtime and I asked for a filled roll. They said they couldn’t do it because they didn’t have brown rolls. The shop is full of rolls! Eventually one of them figured out that they couldn’t do it with white rolls and not tell the till. I.Q. Of the staff is too low for a job serving customers. The Just Eat alert was sounding, and two of the staff were trying to shut it up. Then one went on to rant about it to a customer saying she was too busy to deal with it. There were three customers at the counter, the same number of staff behind it. If that makes them too busy it is a sorry state. Such a shame they spent a few quid on a refit recently. They won’t be here much longer.

I notice that it has changed in Burton but it is all bling… I used to love their pork pies and have queued early in the morning at Christmas to make sure of a couple for over the festive period. Thought I’d treat myself this weekend - what have they done to them? Recipe change for sure - way cheaper ingredients making a greasy, tasteless, soggy pie… won’t be queueing this year!

Visited birds in beeston today. The cream doughnuts i bought were stale and not fresh as I had remembered. I am 70 years old and used to visit birds when I was younger and it was so impressive. Very disappointing that the cakes are not fresh.

Central Ave, West Bridgford
Thanks to the lovely ladies for their fine service for our group of " 6 elderly chaps"
The sausage cobs were very tasty.

I cannot understand why there are so many 1 star reviews - is this the same bakery!

I recently discovered Birds Bakery and that you also do delivery is a bit of a nightmare for me as I want to order all the time! Your food is amazing and always delivered so fresh. I particularly love your caramel donut and your chia seed loaf but everything I have ever had is always delicious. I have only a couple of times visited the local shop (Mickleover) and the service on my first discovery was by a lovely lady who was really welcoming as I'd recently moved to the area. The second time it was very busy but the service was still very friendly. I love the story behind how the company was formed too. Don't listen to the naysayers - keep up what you are doing and baking such good quality and fresh foods 😊

I was served today by a wonderful lady named Linda. I have been served by her in the past and each time I am greeted with a warm friendly smile while asking politely how she can serve me. Once my order is placed, due to having a walking aid she kindly invites me to take a seat where ever I feel comfortable and she would bring the food out to me. She then adds at any time you need anything else like a coffee or something, sing out and I’ll organise that for you.
This kind of service is exceptional. I feel like I’m being treated as part of a special family and it is because of Linda I always return instead of going other nearby cafes. Linda thank you so much. I hope you get recognition for your service.
Shaun the Australian

I don't know what birds have done to their pork pies they must have changed their recipe the pork pies were great but now they are quite ordinary and bland like any other pork pie and expensive I've brought them for years but I won't be buying again I will look elsewhere

Just awful. Revamped stores in West Bridgford promised a lot but on visiting to sit in: paper cups, paper bags, no cutlery, and the a flat white that tasted of nothing. How environmentally wasteful, we were told all Birds are now like this with throwaway cups. What a joke to pay extra to sit in. I’d go to Greggs any day over this experience and the higher Birds prices for a lesser quality product mean they’ll be left behind by the competition. Shocking.

Due to family illness, we had not visited our local (Wollaton) Birds for over a year. Went for a treat - what a let down! Food and drinks OK but paper 'cups', no plates for our cakes or rolls.
Seriously?
Previously we did not mind the higher than average prices charged as the food always seemed good and the service was pleasant.
But we won't visit again after todays experience, may as well go to a greasy spoon, they won't have the fancy cakes but bacon butty and cuppa will be just as good, cost considerably less and they have real plates and mugs!
I presume this all comes down to shareholders divi again. Greed and more greed. Cut the quality/service and then wonder why it goes belly up.
Soon to be another sad loss...

Visited the new West Bridgford branch with my daughter and mother. First impressions were great. The interior was modern, clean and stylish with spaced out seating areas. The array of cakes and food much the traditional same (except no Viennese tarts which they REALLY should bring back) . HOWEVER, we ordered 3 hot drinks and 2 cheese scones we the plan to sit in the cafe to eat them. First of all, no plates, they will only give you a bag and then no butter for the scones and no cutlery. I can see that Birds are trying to take the same serving style as Gregs, but Birds is not Gregs and customers will want to sit in the cafes and will have higher expectations. Introduce, plates, cutlery and butter (it’s really not a lot to ask) and I’d give 5 stars.

This company has gone down over the years used to be a great company sadly no more. The staff are rude because most of them are unhappy they get told if they don’t like things they know where the door is and are treated just like a number so yes no excuses for rudeness but if they were treated with respect by their employees in the first place they may be happier.

What a delight, to walk into a beautiful revamped store.
In west Bridgford.
What a terrible disappointment,
That you can't even get your cake on plate,on a paper bag!When did we lose civilisation, no spoons,what century are the bosses in.
All about money,& not customer satisfaction.
The revamp totally wasted on a
Take away,paper society.
The poor staff,having to make excuses for the bosses who make these impractical decisions!

I have been a customer for 40 years and I am very disappointed with the latest changes. I find it disappointing to have my coffee in a paper takeaway cup when the world is realising that reusable cups are the way forward. My scone was served in a paper bag with no butter available and cakes also in paper bag. What happened to reusable cups and plates? Is it going to continue as a takeaway? Melton Road, West Bridgford store.

Went into Duffield, the usual one we use and spend a small fortune in. Heather behind the counter was very rude to me for no reason, basically telling me to shut up. I will not be using Birds again. The other ladies looked embarrassed by her behaviour. Training in customer service or the sack needed.